Modern Restaurant Management

JUNE 18, 2020

The path to purchase is often very short – 77 percent of consumers are making their restaurant decision less than 30 minutes before they order. Additionally, 63 percent of customers have changed their mind about what restaurant to order from because of a coupon or promotion presented to them while browsing.

Customer Experience 185

Customer Experience Hospitality Hospitality Purchasing 185

Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. 38 percent prefer white wine. 31 percent drink beer.

Food and Beverage 189

Food and Beverage Food and Beverage Recipes Hospitality 189

Modern Restaurant Management

AUGUST 17, 2020

Consumers rallied to support local restaurants, as nearly 40 percent of respondents in the US and 36 percent in the UK noted they purchased more frequently from independent brands during stay-at-home-orders. This is compared to only 23 percent of the US and 17 percent of UK consumers reporting an increase in purchasing from national chains.

Food and Beverage 197

Food and Beverage Food and Beverage Purchasing Point of Sale 197

Modern Restaurant Management

JULY 1, 2020

Nearly 3 in 5 Americans (57 percent) said a local business' pandemic-friendly services (including curbside pickup, local food and grocery delivery and contactless payments) led them to purchase goods or services from a local business for the first time. Make sure new options to communicate with customers are convenient and organized.

Chef 180

Chef Purchasing Food and Beverage Food and Beverage 180

Modern Restaurant Management

FEBRUARY 25, 2020

Word spread to Filipino flight crews and cruise ship workers, but also to Seattle at large. Yelp's restaurant technology is increasing foot traffic to restaurants, providing more accurate wait times, seating more customers during traditionally slower dining time, and driving return diners by improving the customer experience.

Recipes 140

Recipes Customer Experience Purchasing Cruise 140

Modern Restaurant Management

MAY 5, 2021

Notably, 70 percent of these restaurants plan to dedicate their relief funds to purchasing equipment, furniture and supplies in 2021. 92 percent of respondents said they intend to purchase equipment online more frequently going forward. Digital experience ratings vary widely by industry.

Food and Beverage 196

Food and Beverage Food and Beverage Purchasing Customer Experience 196

Modern Restaurant Management

JULY 1, 2021

Customers prefer full-service experience over fast food dining. In terms of the customer experience, full-service restaurants have the edge. In fact, the industry overall outperforms the limited-service category across nearly all customer experience benchmarks measured by the ACSI. million on food in 2020.

Food and Beverage 155

Food and Beverage Food and Beverage Purchasing Customer Experience 155