Hospitality Net

AUGUST 4, 2023

Given the overall time the industry has had (over 18 months) to regain their “sea legs” in delivering a great customer service experience. We can no longer expect the travelling customer to willingly accept the excuses around supply chain issues and labor shortages.

Cruise 97

Cruise Customer Service Customer Service 97

Modern Restaurant Management

DECEMBER 4, 2020

Getaway/weekend cruises (1-5 days). Week/month-long cruises (1-4 weeks). In ranking the top three characteristics respondents were looking for in online reviews before the pandemic, they overwhelmingly agreed on quality of service or products (80 percent), good prices (75 percent) and good customer service (75 percent).

Hospitality 364

Hospitality Hospitality Customer Service Customer Service 364

Modern Restaurant Management

MAY 5, 2021

Being offered convenient payment options (41 percent) is the second most important factor customers consider when choosing a local business, next to customer service (60 percent). .” Other key findings from the 2021 State of Payments Report include: Consumers want convenient payment options.

Food and Beverage 490

Food and Beverage Food and Beverage Purchasing Customer Experience 490