Cruise Customer Service Download 
Modern Restaurant Management
DECEMBER 4, 2020
Getaway/weekend cruises (1-5 days). Week/month-long cruises (1-4 weeks). In ranking the top three characteristics respondents were looking for in online reviews before the pandemic, they overwhelmingly agreed on quality of service or products (80 percent), good prices (75 percent) and good customer service (75 percent).
Modern Restaurant Management
MAY 5, 2021
published the latest report in its ongoing series “Delivering on Restaurant Rewards,” which finds that 92 percent of vaccinated restaurant customers who have shifted to ordering online plan to keep doing so after the pandemic has subsided with only the remaining 8 percent planning to return to dining on-site as they did before.
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