article thumbnail

School Food on the Frontlines: It’s been a COVID year for Maria and Your Choice Fresh!

School Meals That Rock

Every decision – like these distribution times – has been made to maximize participant convenience and customer service. If local students needed food, Alachua Food & Nutrition Services was there to provide it. Customer service with QR codes for links to recipes and more

article thumbnail

The Best Restaurant Marketing Tips

Modern Restaurant Management

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Restaurants need to show all the ways they have made things safe for their customers, for example contactless interaction especially in regard to menus and payment helps a lot and should be mentioned.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Experts Weigh In: What Are Key Challenges Restaurants Will Face in 2022?

Modern Restaurant Management

We were among the first to offer our crews the opportunity to be paid the day after the shift you worked through a program called Instant Pay and will continue to identify and implement initiatives that will help us provide our customers the best customer service while retaining employees and keeping them happy.

Staffing 189
article thumbnail

How Education Can Attract Workers to QSRs Amid High Turnover

Modern Restaurant Management

Key focus areas for education programs can include: Customer service and teamwork : These foundational skills are vital in the QSR industry. For restaurants, these skills are especially valuable in high-demand roles such as new managers, human resources, payroll, facilities management, and various leadership positions.

article thumbnail

Restaurant Insiders on 2020 Lessons Learned, Part One

Modern Restaurant Management

Rick Camac Dean, Restaurant & Hospitality Management at ICE (Institute of Culinary Education). As a restaurateur, you have to constantly adjust and innovate based on what's happening in the marketplace and environment. Obviously, we've learned we need to be more flexible.

Staffing 180
article thumbnail

Face Pay Network, Restaurant of the Future and The Main Course

Modern Restaurant Management

. “We have committed our lives to educating eager, driven students, and will continue to do so with those enrolled in our online courses.” OhWaiter enables businesses to provide full-service to guests via text message (SMS) alerts without downloading an app. at The French Pastry School.

article thumbnail

The 20/20 on 2020: Restaurant Experts Weigh In

Modern Restaurant Management

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Additionally, staff will be expected to have cross-training in both order fulfillment and customer service for guests dining-in.