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How high-volume restaurants can eliminate barriers to great customer experiences

Restobiz

Despite the economic pressures induced by recent inflation and reduced customer spending, the question arises, how are some establishments soaring while others falter? The secret […] The post How high-volume restaurants can eliminate barriers to great customer experiences appeared first on Restobiz.

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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

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Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

As companies pivot to address all these issues, it is vital that consumer experience remains a top priority, especially given the impacts of the pandemic can negatively impact customer experience and in turn the customer’s perception of the brand. What is the future of the restaurant industry post-COVID?

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Navigating the surge to offer an enhanced customer experience

Restobiz

However, in recent years, guests have become more conscious about spending and surge pricing has become unpopular with […] The post Navigating the surge to offer an enhanced customer experience appeared first on Restobiz.

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The Drive-Thru Customer Experience Revolutionized Through AI

Modern Restaurant Management

Dan Cathy, the CEO of Chick-fil-A , recently estimated that about 30 precent of drive-thru customers are driving off, abandoning the wait, because the lines are so long, something human observation and traditional means of data, like sales, cannot completely capture. This is where the rubber meets the road for vision AI.

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Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction.

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Restaurants Count on Cloud for Improved Operations and Customer Experience

Modern Restaurant Management

This enables you to provide the modern eCommerce/omnichannel customer experience today’s consumers crave. Superior customer experience – Cloud computing enables you to do things like launch your own branded application to better engage with your customers.