Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home.

Customer Experience 215

Customer Experience 215

Modern Restaurant Management

MAY 15, 2023

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Hot soup arriving cold or a salad arriving wilted can ruin the customer experience and earn your restaurant negative reviews.

Customer Experience 194

Customer Experience Inventory Management Software Inventory Point of Sale 194

Modern Restaurant Management

DECEMBER 4, 2023

How Wait Time Expectations Enhance the Customer Experience Using truthful, historical data regarding customer flow to set wait expectations works to elevate the customer experience in several ways. This effort transforms previously wasted downtime into productive interactions with your brand.

Customer Experience 184

Customer Experience Customer Service Customer Service Restaurant Management 184

Modern Restaurant Management

DECEMBER 20, 2023

In a rapidly evolving industry, innovation is integral to transforming customer experiences and maintaining a competitive edge. With this information, you can make informed decisions like tailoring LTOs and promotions, as well as refining the menu to match the tastes of your guests.

Customer Experience 195

Customer Experience 195

Restobiz

OCTOBER 4, 2024

From tablets at the table to self-ordering kiosks, restaurant technology continues to evolve to raise restaurant revenues and help operators deliver on guest expectations. […] The post How kiosks and tablets can help improve customer experience appeared first on Restobiz.

Customer Experience 130

Customer Experience 130

Modern Restaurant Management

JULY 12, 2023

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

Customer Experience 153

Customer Experience Staffing Customer Service Customer Service 153

Hospitality Net

DECEMBER 27, 2024

Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a lightning round style for one of his projects. Lets play 20 Questions. As I considered my answers, I realized that the subscribers to my newsletter and videos would also enjoy them.

Customer Experience 105

Customer Experience 105

Fast Casual

NOVEMBER 12, 2024

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including drive-thru ordering and kiosks.

Customer Experience 120

Customer Experience 120

Hospitality Net

SEPTEMBER 25, 2024

Snowflake empowers airlines, hotels, cruise lines, and travel technology providers to harness data and artificial intelligence to improve operations and power five-star customer experiences across the sector.

Customer Experience 98

Customer Experience Cruise Hospitality Hospitality 98

Restobiz

OCTOBER 25, 2023

As the foodservice industry’s recovery continues, many QSRs are making operational changes to address diner demand, foster loyalty, and keep customers coming back. With such fierce competition, restaurants are stepping up their game, working to improve service and boost the customer experience.

Customer Experience 198

Customer Experience 198

Restobiz

APRIL 12, 2024

As off-premise dining stays popular among consumers, operators can differentiate themselves and raise the bar on the customer experience with a better online ordering system. Today, online […] The post Can you improve your restaurant’s online ordering system?

Online Ordering Systems 220

Online Ordering Systems Customer Experience 220

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Customer Experience 194

Customer Experience Restaurant Management Restaurant Manager 194

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Whip Up More Customer Engagement More than 60 percent of restaurants say their top strategic goal is improving digital customer engagement.

Customer Experience 196

Customer Experience Recipes Purchasing 196

Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience.

Customer Experience 155

Customer Experience 155

Modern Restaurant Management

AUGUST 24, 2022

Co-sourcing Customer Service employees is extremely popular in the restaurant industry. This allows the restaurant staff to deliver outstanding customer experiences inside of the restaurant and not have to worry about also managing outside calls.

Staffing 176

Staffing Customer Experience Customer Service Customer Service 176

Modern Restaurant Management

OCTOBER 13, 2021

Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience. Speaking of Monitoring Temperatures… HVAC systems aren’t the only area where monitoring temperatures help save costs.

Customer Experience 225

Customer Experience Staffing Food Safety Food Service 225

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Pixels and Bites.

Customer Experience 181

Customer Experience Purchasing Point of Sale 181

Modern Restaurant Management

JULY 13, 2021

Personalization is a key ingredient to dishing up a comprehensive customer experience, capturing valuable data and enabling brands to reach out to customers though several touchpoints that create the customer journey: the drive-thru, menu board, branded apps, kiosks and loyalty programs. Further, 97.2

Customer Experience 212

Customer Experience Purchasing Inventory 212

Modern Restaurant Management

JULY 27, 2021

As owners strategize how to spend their budgets, it is imperative they consider the importance of quality over quantity, curating a tech toolbelt capable of driving revenue and improving the customer experience while helping restaurants remain profitable. As such, an industry migration is underway. Where does that lead?

Kitchen Display System 243

Kitchen Display System Customer Experience Food Preparation Customer Service 243

Modern Restaurant Management

MAY 1, 2024

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

Customer Experience 188

Customer Experience Inventory Management Inventory Restaurant Management 188

Modern Restaurant Management

OCTOBER 4, 2022

All of these tools require a reliable connection in order to ensure a positive customer experience. It also means poor customer experiences with your brand that can have a long lasting impact.

Point of Sale 183

Point of Sale Customer Experience FDA 183

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Point of Sale 175

Point of Sale Customer Experience Staffing Recipes 175

Modern Restaurant Management

OCTOBER 13, 2024

However, although a private Wi-Fi network will remain an important connectivity solution for business operations, there is a clear case for the use of cellular as it relates to the customer experience. Security : Compared to cellular, public Wi-Fi can be insecure, which puts customer data at risk.

Customer Experience 169

Customer Experience Inventory Management Staffing Inventory 169

Sculpture Hospitality

AUGUST 27, 2024

It's more than just pouring drinks; it's about creating an exceptional customer experience while maximizing profitability. Running a successful bar is a complex dance of numbers, people, and passion.

Customer Experience 141

Customer Experience 141

Modern Restaurant Management

MARCH 27, 2024

With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition. Why prioritize the customer experience? Customer retention costs less than customer acquisition.

Customer Service 182

Customer Service Customer Service Customer Experience Recipes 182

Modern Restaurant Management

JANUARY 3, 2022

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts.

Customer Experience 219

Customer Experience 219

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Improve the customer experience.

Inventory Management 174

Inventory Management Customer Experience Inventory Customer Service 174

Modern Restaurant Management

DECEMBER 30, 2021

Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Seamless integrations are critical for positive customer experiences and getting a full range of access to new applications, companies, and tech that are rapidly entering the market. POS Integrations.

Customer Experience 230

Customer Experience Restaurant Management Restaurant Manager Point of Sale 230

Modern Restaurant Management

OCTOBER 21, 2024

Being Customer Centric Many times, when hiring a manager, the owner or hiring individual looks for someone who can handle the operations side of the business. Hiring management must also know that customer experience and satisfaction is key to keep a restaurant running. So, focus on these attributes.

Restaurant Management 161

Restaurant Management Restaurant Manager Customer Experience 161

Fast Casual

AUGUST 15, 2024

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North Carolina next month.

Customer Experience 118

Customer Experience 118

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

Customer Experience 174

Customer Experience Recipes Inventory Inventory Management 174

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience.

Food Safety 181

Food Safety Customer Experience Inventory Inventory Management 181

Modern Restaurant Management

MARCH 6, 2024

While these are more of an entertainment experience, it is more likely that other XR-based technology (Extended Reality) like Augmented Reality be used to provide unique and improved information and improved customer experiences.

Customer Experience 174

Customer Experience Customer Service Customer Service Inventory Management 174

Modern Restaurant Management

APRIL 12, 2023

From condensing overstocked items and adjusting inventory levels to enhancing employee training and revamping the customer experience, there are so many ways restaurant analytics could be used to improve the bottom line. With the right tools, running a business can be streamlined and the customer experience improved.

Inventory 179

Inventory Point of Sale Customer Experience Recipes 179

Modern Restaurant Management

SEPTEMBER 27, 2023

It’s also important to consider the customer experience. Positive customer experiences are vital for the success of a restaurant, but negative reviews can severely impact the reputation and profitability of the business. Your own personnel shouldn’t be your only focus, however.

Inventory Management 192

Inventory Management Inventory Point of Sale Customer Experience 192

Modern Restaurant Management

FEBRUARY 2, 2024

WiFi connectivity is also crucial for operational management and enhancing the customer experience, allowing patrons to interact digitally with the restaurant for orders, payments, and feedback. Enhancing the Customer Experience Networking solutions are pivotal in elevating the dining experience to new heights.

Inventory 172

Inventory Inventory Management Customer Experience Customer Service 172