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How Restaurateurs Can Foster Employee Retention During COVID-Driven Labor Shortages

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 188
Customer Experience Food Service Food Service Dining Operations 188
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MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

MAY 5, 2021

Which is not to be sniffed at considering the beverage program is one of the most profitable aspects of any restaurant’s operation”, said Alexandra Martin, Operator & Analytics Director for North America. As any casual dining operator will confirm, beverage alcohol is extremely important to maximising visit spend.

Food and Beverage 196
Food and Beverage Food and Beverage Purchasing Customer Experience 196
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