Remove Customer Experience Remove Customer Service Remove Food Prices
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MRM EXCLUSIVE: Restaurants’ Lockdown Lessons Are Key to Coping with Soaring Costs

Modern Restaurant Management

Restaurants must keep innovating to elevate the diner experience. Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent. First-Rate Service. Seven out of 10 U.S.

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Restaurant Marketing Has Evolved: Unlock the Preferences of the Modern Customer

Modern Restaurant Management

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

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MRM Research Roundup: Mid-Year 2024

Modern Restaurant Management

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

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MRM Research Roundup: Mid-December 2019 Edition

Modern Restaurant Management

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The “For restaurant owners, the data underscores the importance of a consistently positive customer experience for increasing both customer traffic and sales,” said Matt Brown, Chief Revenue Officer, Vixxo.

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MRM Franchise Feed: Randy’s Donuts Plans Rise and Burger King Makes Sustainable Commitment

Modern Restaurant Management

“Moussa is a highly experienced operator who is well-known for his commitment to providing outstanding customer service and developing long-term loyalty from his satisfied guests. ’ We’re one of the only restaurants serving filet mignon and lobster at fast food prices.”