Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. Even today, the latest data from the U.S.

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Food Preparation Inventory Management Staffing Inventory 507

Modern Restaurant Management

JULY 2, 2020

The COVID-19 pandemic has necessarily prompted the hospitality industry as a whole to adapt to new business models or risk folding entirely. The ability to provide safe and consistent customer experiences is paramount. And that’s meant that cybersecurity has had to become a bigger part of the consideration.

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Customer Experience Customer Service Customer Service Hospitality 598

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Customer Experience 419

Customer Experience Inventory Inventory Management Food and Beverage 419

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Competition : The pandemic significantly affected the restaurant and hospitality industries. What are AI and ML?

Staffing 528

Staffing Customer Experience Inventory Food and Beverage 528

Hospitality Net

FEBRUARY 12, 2025

AI is reshaping customer service and customer experience faster than we could ever imagine. Smart companies have found the balance between the human touch and the digital experience. But some are getting it wrong.

Customer Service 88

Customer Service Customer Service Customer Experience 88

Modern Restaurant Management

MAY 10, 2021

Considering your guests’ different levels of comfort will go a long way in elevating their experience and demonstrating your commitment to excellent customer service. Aside from fun, entertainment-focused initiatives, it is also essential to make sure everyone feels safe in your environment.

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Customer Experience Customer Service Customer Service Hospitality 487

Modern Restaurant Management

MARCH 15, 2021

They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. Two of the key aspects of a strong franchisee are a desire to follow the process set by the franchisor and a sale/hospitality-oriented personality. Take the Time to Understand Your Market.

Customer Experience 520

Customer Experience Customer Service Customer Service Hospitality 520

Hospitality Net

JANUARY 10, 2024

I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced something worth sharing recently, and we can take at least three lessons from it.

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Customer Service Customer Service Customer Experience 98

Hospitality Net

JANUARY 4, 2024

I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. Happy New Year! What’s 2024 going to be like? I’ve taken five of my favorites from the list to share here in The Shepard Letter. Here are my top predictions for 2024.

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Customer Service Customer Service Customer Experience 98

Hospitality Net

JANUARY 3, 2024

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Happy New Year! And for everything else, too! With that, here are 10 ideas. Do more in 24!

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Customer Service Customer Service Customer Experience 95

Hospitality Net

JANUARY 17, 2024

When it comes to customer service and customer experience (CX), there is a difference between perception and reality. This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand.

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Customer Service Customer Service Customer Experience 86

Hospitality Net

JUNE 5, 2024

You have to be careful when making assumptions about customers based on generation-specific stereotypes, as there are exceptions to every rule. However, it’s fair to say that Generation Z consumers - born between the mid-1990s and 2010 - have different customer experience expectations, including customer service strategy.

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Customer Experience Customer Service Customer Service 73

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Reduce theft. Improve employee performance.

Food and Beverage 539

Food and Beverage Food and Beverage Catering Catering 539

Modern Restaurant Management

DECEMBER 19, 2023

This past year has shown us the invaluable difference that a warm and welcoming dining experience can make for customers, who are increasingly choosing establishments that go the extra mile in offering hospitality. We’ve seen how robotics can improve not only the customer experience, but the employee experience.

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Customer Experience Customer Service Customer Service Food and Beverage 294

Modern Restaurant Management

AUGUST 5, 2024

As someone with decades of experience who started in the restaurant industry as a dishwasher and now serves as SVP of Hospitality at Lightspeed, I understand the daily challenges restaurateurs face. I’ve seen firsthand how data-driven insights can transform restaurant operations, improve customer experiences, and boost revenue.

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Staffing Kitchen Display System Inventory Inventory Management 251

Modern Restaurant Management

DECEMBER 14, 2021

We were among the first to offer our crews the opportunity to be paid the day after the shift you worked through a program called Instant Pay and will continue to identify and implement initiatives that will help us provide our customers the best customer service while retaining employees and keeping them happy.

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Staffing Food and Beverage Food and Beverage Customer Experience 474

Modern Restaurant Management

APRIL 29, 2021

” Technology is providing some solutions and enabling staff to focus on hospitality, according to Hope Neiman, Chief Marketing Officer for Tillster. “A customer can read the menu, enter their order and pay for the meal, all from their phone or table device. This is what has been working for me.”

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Staffing Food and Beverage Food and Beverage Customer Experience 553

Modern Restaurant Management

DECEMBER 21, 2023

From the seasoned craft beverage consumer to the newest consumers in the hospitality environment, the favorability toward “fresh,” “local,” and “locally sourced ingredients” is still a profit-driver you don’t want to give up. Bars are also facing more scrutiny than ever, primarily due to litigation.

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Food and Beverage Food and Beverage Customer Experience Point of Sale 309

Modern Restaurant Management

DECEMBER 28, 2020

We believe guests will want and value this type of unique experience even more next year. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. Customer Service no longer means personal interaction – convenience, speed, flexibility, etc.

Purchasing 576

Purchasing Customer Experience Customer Service Customer Service 576

Hospitality Net

DECEMBER 13, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

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Customer Experience Customer Service Customer Service Purchasing 52

Hospitality Net

DECEMBER 20, 2023

In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospitality approach can elevate customer service quality in any sector.

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Customer Service Customer Service Hospitality Hospitality 40

Modern Restaurant Management

JUNE 24, 2020

. “Lunchbox’s focus on personalized guest experience is bringing sales and data back where it belongs – in the hands of the restaurant, not third parties,” says Kabakoff. She was recently recognized for her work in Hospital Technology’s Top Women in Restaurant Technology list.

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Point of Sale Hospitality Hospitality Recipes 539

Hospitality Net

AUGUST 7, 2024

Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room.

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Customer Experience Customer Service Customer Service 111

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. In 2024, staff shortages will force the hospitality industry to be even more efficient, adopting tech that streamlines all their processes, reducing the workload on their staff as much as possible.

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Catering Catering Food and Beverage Food and Beverage 539

Modern Restaurant Management

JANUARY 3, 2024

" – Andrew Glantz, GiftAMeal Founder/CEO Guest data is the key to driving hospitality at scale. In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty.

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Food and Beverage Food and Beverage Customer Experience Catering 332

Modern Restaurant Management

NOVEMBER 11, 2019

Third-party reviews that note exceptional service at their restaurant (21 percent). “When you think about hospitality, hotels are regularly the first thing that comes to mind. She most recently held the title of Vice President of Administration, leading the HR, Customer Service, and IT Teams.

Food and Beverage 297

Food and Beverage Food and Beverage Chef Purchasing 297

Hospitality Net

FEBRUARY 7, 2024

It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic is communication and transparency. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Her story is an interesting one.

Customer Experience 98

Customer Experience Customer Service Customer Service 98

Modern Restaurant Management

DECEMBER 21, 2020

Rick Camac Dean, Restaurant & Hospitality Management at ICE (Institute of Culinary Education). Using the slowdown and shift of our business during COVID as an opportunity to refocus on basics that the customer experiences daily. Obviously, we've learned we need to be more flexible.

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Staffing Customer Experience Culinary Education Purchasing 450

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Lavu offers more customization offers and is built specifically for bars and restaurants.

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Inventory Management Inventory Point of Sale Kitchen Display System 166

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. “Our associates are the ones that make us a successful hospitality company.”

Food and Beverage 515

Food and Beverage Food and Beverage Chef Purchasing 515

Modern Restaurant Management

DECEMBER 31, 2019

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. In 2020 restaurants will feel the pressure to develop ways to make traditional food service roles more appealing. Amanda Nichols, senior manager, retail, hospitality, and food service practice at Kronos Incorporated.

Food and Beverage 345

Food and Beverage Food and Beverage Staffing Chef 345

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 million, while the number of hires was 1.3

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Staffing Customer Service Customer Service Food Service 167

Modern Restaurant Management

MARCH 13, 2020

.” Kent Ward, Chief Executive Officer of JK&T, said, “This new partnership with ICV is an exciting move, as they have extensive experience in building and growing the companies in which they invest. I’m looking forward to opening day, to serve my community the authentic flavors of my childhood with Greek hospitality.”

Food and Beverage 364

Food and Beverage Food and Beverage Customer Experience Military Base 364

Total Food Service

DECEMBER 5, 2023

Few understand what it takes to succeed in providing a unique food, beverage and merchandise experience for the nation’s sports and entertainment patron. One that does: Dan Smith , President of Legends Hospitality , has more than 40 years of experience, directing all aspects of multi-regional food service and merchandise operations.

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Modern Restaurant Management

JANUARY 17, 2020

. “Our efforts have been focused on building a scalable foundation to support our aggressive growth strategy, while ensuring we stay true to the brand’s heritage of hospitality, quality and operational excellence. “Offering a consistently great experience as we continue to expand is critical. .

Food and Beverage 340

Food and Beverage Food and Beverage Customer Service Customer Service 340

Hospitality Net

JULY 3, 2024

More and more, customers are open to using self-service solutions. Our customer experience research shows that while customers might prefer the human touch, some expect digital, self-service solutions. And it’s not just in customer service. In certain cases, they even demand it.

Customer Experience 52

Customer Experience Customer Service Customer Service 52

Lithos POS

JANUARY 15, 2025

The Qatar food market is booming and is segmented by service types such as Cafes & Bars, Cloud Kitchens, and Full-Service, and Quick-Service Restaurants. Driven by a strong hospitality sector and a growing expat population, the industry continues to expand.

Customer Experience 52

Customer Experience Inventory Management Inventory Point of Sale 52