Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. Practice Even Better Customer Service. Reward Customer Loyalty.

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Customer Service Customer Service Hospitality Hospitality 181

Modern Restaurant Management

AUGUST 28, 2024

By acknowledging positive sentiment and thanking consumers for their input, brands can assure their audience that their voices are heard and that concerns are being addressed, ultimately enhancing the overall customer experience. Brands must engage with consumers on social and immediately respond to both positive and negative feedback.

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Customer Service Customer Service Customer Experience Restaurant Manager 150

Modern Restaurant Management

NOVEMBER 14, 2024

AI phone agents are revolutionizing customer experience in the restaurant industry, transforming how businesses handle customer engagement over the phone and reducing the interruptions in operations. What Are AI Agents and What are They Used For?

Customer Experience 164

Customer Experience Customer Service Customer Service Hospitality 164

Hospitality Net

DECEMBER 13, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

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Customer Experience Customer Service Customer Service Purchasing 52

Modern Restaurant Management

JULY 2, 2020

The COVID-19 pandemic has necessarily prompted the hospitality industry as a whole to adapt to new business models or risk folding entirely. The ability to provide safe and consistent customer experiences is paramount. And that’s meant that cybersecurity has had to become a bigger part of the consideration.

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Customer Experience Customer Service Customer Service Hospitality 237

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

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Customer Experience Inventory Inventory Management Food and Beverage 165

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 170

Customer Experience Food Service Food Service Dining Operations 170

Hospitality Net

DECEMBER 20, 2023

In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospitality approach can elevate customer service quality in any sector.

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Customer Service Customer Service Hospitality Hospitality 40

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. Even today, the latest data from the U.S.

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Food Preparation Inventory Management Staffing Inventory 190

Hospitality Net

AUGUST 7, 2024

Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room.

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Customer Experience Customer Service Customer Service 111

Modern Restaurant Management

APRIL 9, 2024

With a significant number of operators signaling their intention to incorporate this transformative technology, we are excited for the future of the hospitality industry," said Alex Sambvani, founder and CEO of Slang.ai. "Embracing To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani.

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Inventory Customer Service Customer Service Inventory Management 163

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Competition : The pandemic significantly affected the restaurant and hospitality industries. What are AI and ML?

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Staffing Customer Experience Inventory Food and Beverage 192

Hospitality Net

FEBRUARY 7, 2024

It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic is communication and transparency. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Her story is an interesting one.

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Customer Experience Customer Service Customer Service 98

Modern Restaurant Management

MARCH 15, 2021

They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. Two of the key aspects of a strong franchisee are a desire to follow the process set by the franchisor and a sale/hospitality-oriented personality. Take the Time to Understand Your Market.

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Customer Experience Customer Service Customer Service Hospitality 208

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Lavu offers more customization offers and is built specifically for bars and restaurants.

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Inventory Management Inventory Point of Sale Kitchen Display System 166

Modern Restaurant Management

MAY 10, 2021

Considering your guests’ different levels of comfort will go a long way in elevating their experience and demonstrating your commitment to excellent customer service. Aside from fun, entertainment-focused initiatives, it is also essential to make sure everyone feels safe in your environment.

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Customer Experience Customer Service Customer Service Hospitality 171

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Reduce theft. Improve employee performance.

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Food and Beverage Food and Beverage Catering Catering 210

Modern Restaurant Management

DECEMBER 19, 2023

This past year has shown us the invaluable difference that a warm and welcoming dining experience can make for customers, who are increasingly choosing establishments that go the extra mile in offering hospitality. We’ve seen how robotics can improve not only the customer experience, but the employee experience.

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Customer Experience Customer Service Customer Service Food and Beverage 117

Modern Restaurant Management

AUGUST 5, 2024

As someone with decades of experience who started in the restaurant industry as a dishwasher and now serves as SVP of Hospitality at Lightspeed, I understand the daily challenges restaurateurs face. I’ve seen firsthand how data-driven insights can transform restaurant operations, improve customer experiences, and boost revenue.

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Staffing Kitchen Display System Inventory Inventory Management 100

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 million, while the number of hires was 1.3

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Staffing Customer Service Customer Service Food Service 167

Lithos POS

JANUARY 15, 2025

The Qatar food market is booming and is segmented by service types such as Cafes & Bars, Cloud Kitchens, and Full-Service, and Quick-Service Restaurants. Driven by a strong hospitality sector and a growing expat population, the industry continues to expand.

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Customer Experience Inventory Management Inventory Point of Sale 52

Total Food Service

DECEMBER 5, 2023

Few understand what it takes to succeed in providing a unique food, beverage and merchandise experience for the nation’s sports and entertainment patron. One that does: Dan Smith , President of Legends Hospitality , has more than 40 years of experience, directing all aspects of multi-regional food service and merchandise operations.

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Hospitality Hospitality Food and Beverage Food and Beverage 98

Modern Restaurant Management

DECEMBER 14, 2021

We were among the first to offer our crews the opportunity to be paid the day after the shift you worked through a program called Instant Pay and will continue to identify and implement initiatives that will help us provide our customers the best customer service while retaining employees and keeping them happy.

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Staffing Food and Beverage Food and Beverage Customer Experience 184

Modern Restaurant Management

APRIL 29, 2021

” Technology is providing some solutions and enabling staff to focus on hospitality, according to Hope Neiman, Chief Marketing Officer for Tillster. “A customer can read the menu, enter their order and pay for the meal, all from their phone or table device. This is what has been working for me.”

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Staffing Food and Beverage Food and Beverage Customer Experience 220

Hospitality Net

JULY 3, 2024

More and more, customers are open to using self-service solutions. Our customer experience research shows that while customers might prefer the human touch, some expect digital, self-service solutions. And it’s not just in customer service. In certain cases, they even demand it.

Customer Experience 52

Customer Experience Customer Service Customer Service 52

Modern Restaurant Management

DECEMBER 21, 2023

From the seasoned craft beverage consumer to the newest consumers in the hospitality environment, the favorability toward “fresh,” “local,” and “locally sourced ingredients” is still a profit-driver you don’t want to give up. Bars are also facing more scrutiny than ever, primarily due to litigation.

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Food and Beverage Food and Beverage Customer Experience Point of Sale 123

Modern Restaurant Management

DECEMBER 28, 2020

We believe guests will want and value this type of unique experience even more next year. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. Customer Service no longer means personal interaction – convenience, speed, flexibility, etc.

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Purchasing Customer Experience Customer Service Customer Service 230

Total Food Service

SEPTEMBER 18, 2023

Initially met with skepticism, self-service ordering kiosks have become an integral part of the hospitality sector. With over 65% of quick-service customers 1 opting for kiosk-based ordering, the labor shortages have acted as a catalyst, propelling businesses to explore automated solutions.

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Food and Beverage Food and Beverage Hospitality Hospitality 82

Modern Restaurant Management

JUNE 24, 2020

. “Lunchbox’s focus on personalized guest experience is bringing sales and data back where it belongs – in the hands of the restaurant, not third parties,” says Kabakoff. She was recently recognized for her work in Hospital Technology’s Top Women in Restaurant Technology list.

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Point of Sale Hospitality Hospitality Recipes 214

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. In 2024, staff shortages will force the hospitality industry to be even more efficient, adopting tech that streamlines all their processes, reducing the workload on their staff as much as possible.

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Catering Catering Food and Beverage Food and Beverage 212

Modern Restaurant Management

JANUARY 3, 2024

" – Andrew Glantz, GiftAMeal Founder/CEO Guest data is the key to driving hospitality at scale. In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty.

Food and Beverage 132

Food and Beverage Food and Beverage Customer Experience Catering 132

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Food & Beverages. Proper Staffing. Make sure you’ve budgeted enough employees to cover both.

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Customer Service Customer Service Food and Beverage Food and Beverage 78

Lavu

NOVEMBER 11, 2019

Getting rid of cash makes the customer experience as frictionless and streamlined as possible,” says David Silverglide of Split Bread. Employees have been trained on how to politely educate customers who offer cash about the reason for this decision – saving the business time and money and faster customer service.

Point of Sale 101

Point of Sale Customer Service Customer Service Customer Experience 101

Total Food Service

AUGUST 2, 2023

They can also use technology to personalize the customer service experience, such as through personalized greetings or recommendations based on past orders. This level of personalization can significantly enhance the customer experience, fostering loyalty and satisfaction.

Inventory Management 40

Inventory Management Food and Beverage Food and Beverage Inventory 40

Modern Restaurant Management

NOVEMBER 11, 2019

Third-party reviews that note exceptional service at their restaurant (21 percent). “When you think about hospitality, hotels are regularly the first thing that comes to mind. She most recently held the title of Vice President of Administration, leading the HR, Customer Service, and IT Teams.

Food and Beverage 91

Food and Beverage Food and Beverage Chef Purchasing 91

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. “Our associates are the ones that make us a successful hospitality company.”

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Food and Beverage Food and Beverage Chef Purchasing 182

Modern Restaurant Management

DECEMBER 31, 2019

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. In 2020 restaurants will feel the pressure to develop ways to make traditional food service roles more appealing. Amanda Nichols, senior manager, retail, hospitality, and food service practice at Kronos Incorporated.

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Food and Beverage Food and Beverage Staffing Chef 129