Modern Restaurant Management

OCTOBER 21, 2019

It simply isn’t feasible to have a dedicated employee whose sole responsibility is to answer incoming calls, as hosts and cashiers are typically tasked with both answering the phone and providing in-person customer service.

Customer Experience 299

Customer Experience Customer Service Customer Service 299

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience. The data from these tools can help restaurants streamline systems and improve customer service.

Customer Experience 539

Customer Experience Customer Service Customer Service Staffing 539

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

Staffing 474

Staffing Inventory Management Inventory Customer Experience 474

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

DECEMBER 17, 2024

Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage. The intelligence built into these newer technologies will become part of a broader strategy to predict, adjust, and innovate based on real-time data and enhance the customer experience.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

MARCH 26, 2020

At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. As the industry gets on the road to recovery, this will be more important than ever.

Food and Beverage 546

Food and Beverage Food and Beverage Customer Experience Staffing 546

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Inventory 472

Inventory Inventory Management Customer Experience Customer Service 472

Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service. This way, all parties benefit!

Customer Service 504

Customer Service Customer Service Hospitality Hospitality 504

Modern Restaurant Management

JUNE 12, 2024

The restaurant industry is constantly evolving, and embracing change and leveraging technology to enhance operational efficiency and the customer experience is essential. Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

JULY 17, 2024

In the fast-paced world of fast food, integrating Artificial Intelligence (AI) has been a topic of heated discussion, especially with giant brands adopting (…or, ahem, dropping) this new technology to enhance customer experience and operational efficiency.

Customer Experience 470

Customer Experience Customer Service Customer Service 470

Modern Restaurant Management

JUNE 22, 2020

Spamming customers can quickly turn them against you and are likely to puncture (or even destroy) SMS engagement for future marketing efforts. Additionally, set expectations upfront as to how often you will notify customers. Enhance relationships with your customers by addressing them by name or referring to relevant information.

Customer Service 506

Customer Service Customer Service Customer Experience 506

Modern Restaurant Management

AUGUST 22, 2024

. "Guests want to know what items are included in each dish, where the products come from, and other information like allergens. Restaurants should be able to provide this information to anyone placing orders or reading a menu.

Inventory 402

Inventory Customer Service Customer Service Customer Experience 402

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Better Customer Experience (CX). Improved Customer Loyalty Programs.

Customer Experience 466

Customer Experience Customer Service Customer Service Purchasing 466

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. As restaurants prepare for an increase in demand, digital CX is vital to ensure a smooth experience for diners.

Customer Experience 480

Customer Experience Customer Service Customer Service Food Service 480

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 471

Customer Experience Food Service Food Service Dining Operations 471

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. QR codes are a great way to collect data on customer experience.

Customer Service 539

Customer Service Customer Service Customer Experience Chef 539

Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience. They need to have the latest information.

Customer Experience 493

Customer Experience Customer Service Customer Service Catering 493

Modern Restaurant Management

FEBRUARY 3, 2020

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales.

Customer Service 408

Customer Service Customer Service Customer Experience Restaurant Management 408

Modern Restaurant Management

MAY 31, 2022

Below is more information about restaurant reporting and a list of the best reporting practices restaurants should consider following. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Leverage Reports to Improve Customer Experience.

Inventory 491

Inventory Customer Experience Restaurant Management Restaurant Manager 491

Modern Restaurant Management

MAY 10, 2021

Considering your guests’ different levels of comfort will go a long way in elevating their experience and demonstrating your commitment to excellent customer service. so guests always have the correct information. You can also interact with your audience on a more personal level.

Customer Service 487

Customer Service Customer Service Customer Experience Hospitality 487

Modern Restaurant Management

DECEMBER 31, 2020

Find out what kind of resources are available should your restaurant receive complaints about the delivery service so you’re able to quickly address these complaints and provide as best a customer service experience as possible. Question #4: What kind of order tracking does the service offer?

Customer Service 579

Customer Service Customer Service Customer Experience 579

Modern Restaurant Management

JUNE 1, 2023

This could include discounts on one diner’s favorite dessert or offering a two-for-one special for a couple’s Valentine’s Day plans based on household information collected. As the adage goes, customers may not remember what you did but they remember how you made them feel.

Customer Service 449

Customer Service Customer Service Customer Experience Food and Beverage 449

Modern Restaurant Management

OCTOBER 20, 2023

However, to best promote potential discounts, they’ll need high-quality insights into what customers want. Using this data to inform marketing efforts brought significant success. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Inventory Management 379

Inventory Management Food Prices Inventory Customer Service 379

Modern Restaurant Management

AUGUST 26, 2024

Driver Interface Profile creation and verification: Couriers should be able to create a profile and add personal information. Maps : Maps should be integrated to help couriers find the easiest routes to customers. Order information: Couriers should know the delivery address, order contents, and customer phone number.

Customer Experience 448

Customer Experience Customer Service Customer Service Restaurant Management 448

Modern Restaurant Management

DECEMBER 26, 2023

Restaurants adapted by providing comprehensive information about ingredients, sourcing practices, and sustainable initiatives. Moving forward, restaurants must invest in robust cybersecurity measures and comply with evolving data protection regulations to safeguard customer information.

Food Safety Regulations 309

Food Safety Regulations Food Safety Customer Experience Inventory Management 309

Modern Restaurant Management

APRIL 5, 2023

Since 79 percent of customers put as much weight in online reviews as they would recommendations from family and friends, it’s critical to nip negative reviews in the bud. Most customers do not sit down at a restaurant with the intention of leaving a negative review. Many factors contribute to a negative customer experience.

Customer Service 445

Customer Service Customer Service Purchasing Customer Experience 445

Modern Restaurant Management

JULY 8, 2024

The last, and most important, piece of the puzzle is customer service. Brands need to ensure that they are taking care of their customers, whether it be in restaurant, online or through customer support. How can a brand develop a program that is flexible enough to offer more to a variety of potential guests?

Customer Service 467

Customer Service Customer Service Catering Catering 467

Lavu

NOVEMBER 30, 2024

POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. Customer Experience : Faster service with accurate orders via kitchen display systems and online ordering platforms. When backend systems work efficiently, it leads to faster, more accurate service.

Kitchen Display System 78

Kitchen Display System Inventory Staffing Customer Experience 78

Modern Restaurant Management

FEBRUARY 18, 2020

As the owner of a food establishment, this is very valuable information to you. It tells you a ton about who your customers are and what kinds of things they enjoy, the most successful restaurateurs of the 21st century are going to be the people who harness the full potential of customer data. Reduce theft.

Food and Beverage 539

Food and Beverage Food and Beverage Catering Catering 539

Modern Restaurant Management

AUGUST 5, 2024

As someone with decades of experience who started in the restaurant industry as a dishwasher and now serves as SVP of Hospitality at Lightspeed, I understand the daily challenges restaurateurs face. I’ve seen firsthand how data-driven insights can transform restaurant operations, improve customer experiences, and boost revenue.

Staffing 251

Staffing Kitchen Display System Inventory Inventory Management 251

Modern Restaurant Management

OCTOBER 17, 2019

The most important thing is to teach customer service principles instead of customer service rules. It informs people what is expected and gives them role models to follow. If you want to provide amazing customer experiences and legendary customer service then you have to also select extraordinary talent.

Customer Service 315

Customer Service Customer Service Customer Experience Restaurant Management 315

Modern Restaurant Management

JUNE 24, 2020

Additionally, when buyers place an order through Square Online Store, sellers receive their contact information in the Square Customer Directory and are able to maintain sales history for those customers. When applied across hundreds of delivery orders each month, sellers can save a significant amount on per-order costs.

Point of Sale 539

Point of Sale Hospitality Hospitality Recipes 539

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. “This allows us to serve more guests per employee than a traditional full-service restaurant. He got creative on how to source employees.

Staffing 553

Staffing Food and Beverage Food and Beverage Customer Service 553

Modern Restaurant Management

DECEMBER 28, 2020

We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Carbon emissions labeling helps inform our impact on planetary health. We believe guests will want and value this type of unique experience even more next year. Lavu CEO Saleem S.

Purchasing 576

Purchasing Customer Service Customer Service Customer Experience 576

Lithos POS

JANUARY 15, 2025

This reduces time spent on manual tasks and allows employees to focus on providing better customer service. Data-driven statistics The software collects valuable customer and sales data and offers actionable insights into consumer behavior, sales trends, and product performance.

Customer Experience 52

Customer Experience Inventory Management Inventory Point of Sale 52

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. "2023 has still been less predictable than we would have hoped for. It makes everything easier.

Catering 539

Catering Catering Food and Beverage Food and Beverage 539

Culinary Digital

MARCH 20, 2024

This specialized product knowledge equips servers with the ability to provide detailed descriptions, make informed recommendations, and confidently answer customer inquiries. The outcome is that new servers can quickly offer a level of service that aligns seamlessly with the company standards, enhancing the overall customer experience.

Food Preparation 130

Food Preparation Customer Service Customer Service Food and Beverage 130