Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Inventory 189

Inventory Inventory Management Customer Experience Customer Service 189

Modern Restaurant Management

MARCH 26, 2020

At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. As the industry gets on the road to recovery, this will be more important than ever.

Food and Beverage 218

Food and Beverage Food and Beverage Customer Experience Staffing 218

Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service. This way, all parties benefit!

Customer Service 201

Customer Service Customer Service Hospitality Hospitality 201

Modern Restaurant Management

DECEMBER 9, 2024

Utilizing insights from your POS data will help you make informed decisions that predict how demand will look in the lead up to the big day. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.

Inventory 166

Inventory Customer Experience Point of Sale Staffing 166

Modern Restaurant Management

JULY 17, 2024

In the fast-paced world of fast food, integrating Artificial Intelligence (AI) has been a topic of heated discussion, especially with giant brands adopting (…or, ahem, dropping) this new technology to enhance customer experience and operational efficiency.

Customer Experience 188

Customer Experience Customer Service Customer Service 188

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Better Customer Experience (CX). Improved Customer Loyalty Programs.

Customer Experience 186

Customer Experience Customer Service Customer Service Purchasing 186

Modern Restaurant Management

JUNE 22, 2020

Spamming customers can quickly turn them against you and are likely to puncture (or even destroy) SMS engagement for future marketing efforts. Additionally, set expectations upfront as to how often you will notify customers. Enhance relationships with your customers by addressing them by name or referring to relevant information.

Customer Experience 202

Customer Experience Customer Service Customer Service 202

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. As restaurants prepare for an increase in demand, digital CX is vital to ensure a smooth experience for diners.

Customer Experience 192

Customer Experience Customer Service Customer Service Food Service 192

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 188

Customer Experience Food Service Food Service Dining Operations 188

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. QR codes are a great way to collect data on customer experience.

Customer Service 215

Customer Service Customer Service Customer Experience Chef 215

Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience. They need to have the latest information.

Customer Experience 197

Customer Experience Customer Service Customer Service Catering 197

Modern Restaurant Management

FEBRUARY 3, 2020

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales.

Customer Experience 163

Customer Experience Customer Service Customer Service Restaurant Management 163

Modern Restaurant Management

MAY 31, 2022

Below is more information about restaurant reporting and a list of the best reporting practices restaurants should consider following. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Leverage Reports to Improve Customer Experience.

Inventory 196

Inventory Customer Experience Point of Sale Inventory Management 196

Modern Restaurant Management

DECEMBER 31, 2020

Find out what kind of resources are available should your restaurant receive complaints about the delivery service so you’re able to quickly address these complaints and provide as best a customer service experience as possible. Question #4: What kind of order tracking does the service offer?

Customer Experience 231

Customer Experience Customer Service Customer Service 231

Modern Restaurant Management

MAY 10, 2021

Considering your guests’ different levels of comfort will go a long way in elevating their experience and demonstrating your commitment to excellent customer service. so guests always have the correct information. You can also interact with your audience on a more personal level.

Customer Experience 195

Customer Experience Customer Service Customer Service Hospitality 195

Modern Restaurant Management

JUNE 1, 2023

This could include discounts on one diner’s favorite dessert or offering a two-for-one special for a couple’s Valentine’s Day plans based on household information collected. As the adage goes, customers may not remember what you did but they remember how you made them feel.

Customer Experience 179

Customer Experience Customer Service Customer Service Food and Beverage 179

Lavu

FEBRUARY 14, 2024

A state-of-the-art restaurant POS System, specifically tailored for bars and restaurants, streamlines transactions, inventory management, and customer service, ensuring that business owners can focus on what they do best—serving their patrons. Related: Customization is King: Using POS Systems with Open APIs 2.

Inventory Management 166

Inventory Management Inventory Point of Sale Kitchen Display System 166

Modern Restaurant Management

OCTOBER 20, 2023

However, to best promote potential discounts, they’ll need high-quality insights into what customers want. Using this data to inform marketing efforts brought significant success. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Inventory Management 151

Inventory Management Food Prices Inventory Customer Experience 151

Modern Restaurant Management

AUGUST 26, 2024

Driver Interface Profile creation and verification: Couriers should be able to create a profile and add personal information. Maps : Maps should be integrated to help couriers find the easiest routes to customers. Order information: Couriers should know the delivery address, order contents, and customer phone number.

Customer Experience 179

Customer Experience Customer Service Customer Service Restaurant Management 179

Modern Restaurant Management

AUGUST 22, 2024

. "Guests want to know what items are included in each dish, where the products come from, and other information like allergens. Restaurants should be able to provide this information to anyone placing orders or reading a menu.

Inventory 122

Inventory Customer Experience Customer Service Customer Service 122

Lithos POS

FEBRUARY 6, 2023

A dynamic customer experience strategy plays a crucial role in driving growth in the restaurant business. A positive customer experience is critical to the restaurant business. It improves customer loyalty and enhances brand reputation and positive word-of-mouth referrals.

Customer Experience 40

Customer Experience Point of Sale Customer Service Customer Service 40

Modern Restaurant Management

DECEMBER 26, 2023

Restaurants adapted by providing comprehensive information about ingredients, sourcing practices, and sustainable initiatives. Moving forward, restaurants must invest in robust cybersecurity measures and comply with evolving data protection regulations to safeguard customer information.

Food Safety Regulations 123

Food Safety Regulations Food Safety Customer Experience Inventory Management 123

Lavu

NOVEMBER 30, 2024

POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. Customer Experience : Faster service with accurate orders via kitchen display systems and online ordering platforms. When backend systems work efficiently, it leads to faster, more accurate service.

Kitchen Display System 78

Kitchen Display System Inventory Staffing Customer Experience 78

Modern Restaurant Management

APRIL 5, 2023

Since 79 percent of customers put as much weight in online reviews as they would recommendations from family and friends, it’s critical to nip negative reviews in the bud. Most customers do not sit down at a restaurant with the intention of leaving a negative review. Many factors contribute to a negative customer experience.

Customer Service 178

Customer Service Customer Service Purchasing Customer Experience 178

Modern Restaurant Management

JULY 8, 2024

The last, and most important, piece of the puzzle is customer service. Brands need to ensure that they are taking care of their customers, whether it be in restaurant, online or through customer support. How can a brand develop a program that is flexible enough to offer more to a variety of potential guests?

Customer Service 186

Customer Service Customer Service Catering Catering 186

Lavu

NOVEMBER 17, 2023

By staying on top of profit margins, you can make informed decisions about pricing, portion sizes, and operational costs, thereby improving your profit margins. By comprehending the financial dynamics at play, restaurateurs can make informed decisions that contribute to their overall profits and sustainability.

Inventory Management 138

Inventory Management Inventory Food and Beverage Food and Beverage 138

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry.

Staffing 167

Staffing Customer Service Customer Service Food Service 167

Modern Restaurant Management

FEBRUARY 18, 2020

As the owner of a food establishment, this is very valuable information to you. It tells you a ton about who your customers are and what kinds of things they enjoy, the most successful restaurateurs of the 21st century are going to be the people who harness the full potential of customer data. Reduce theft.

Food and Beverage 215

Food and Beverage Food and Beverage Catering Catering 215

Lavu

MARCH 6, 2020

Customer analytics provide deeper insights into the behavioral patterns of your customers and their interactions with your restaurant. This information helps in adjusting services to offer better customer experiences. Customer analytics software is designed to unlock the value of restaurant hidden data.

Restaurant Management 78

Restaurant Management Restaurant Manager Customer Experience Customer Service 78

Modern Restaurant Management

AUGUST 5, 2024

As someone with decades of experience who started in the restaurant industry as a dishwasher and now serves as SVP of Hospitality at Lightspeed, I understand the daily challenges restaurateurs face. I’ve seen firsthand how data-driven insights can transform restaurant operations, improve customer experiences, and boost revenue.

Kitchen Display System 100

Kitchen Display System Staffing Inventory Inventory Management 100

Modern Restaurant Management

OCTOBER 17, 2019

The most important thing is to teach customer service principles instead of customer service rules. It informs people what is expected and gives them role models to follow. If you want to provide amazing customer experiences and legendary customer service then you have to also select extraordinary talent.

Customer Service 126

Customer Service Customer Service Customer Experience Restaurant Management 126

Modern Restaurant Management

JUNE 24, 2020

Additionally, when buyers place an order through Square Online Store, sellers receive their contact information in the Square Customer Directory and are able to maintain sales history for those customers. When applied across hundreds of delivery orders each month, sellers can save a significant amount on per-order costs.

Point of Sale 215

Point of Sale Hospitality Hospitality Recipes 215

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. “This allows us to serve more guests per employee than a traditional full-service restaurant. He got creative on how to source employees.

Staffing 221

Staffing Food and Beverage Food and Beverage Customer Experience 221

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. "2023 has still been less predictable than we would have hoped for. It makes everything easier.

Catering 215

Catering Catering Food and Beverage Food and Beverage 215

Food Safety News

JANUARY 7, 2024

These tech solutions will continue to revolutionize the food sector in 2024, elevating food safety, transparency, and the customer experience. Brands must, therefore, differentiate themselves through innovation, safety and quality, unique experiences, and exceptional customer service. Food brands can (and should!)

Food Safety 79

Food Safety Food Safety Regulations Food Supply Purchasing 79

Modern Restaurant Management

DECEMBER 28, 2020

We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Carbon emissions labeling helps inform our impact on planetary health. We believe guests will want and value this type of unique experience even more next year. Lavu CEO Saleem S.

Purchasing 230

Purchasing Customer Experience Customer Service Customer Service 230

Lavu

NOVEMBER 29, 2024

This helps visually impaired users understand what’s being shown and make informed choices. Seamless integration with services like Uber Eats while retaining accessibility features. Lavu’s dedication to accessibility is evident in their 91 NPS customer service score , reflecting strong support for restaurants adopting these features.

Kitchen Display System 78

Kitchen Display System Online Ordering Systems Customer Experience Customer Service 78