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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

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The Drive-Thru Customer Experience Revolutionized Through AI

Modern Restaurant Management

Dan Cathy, the CEO of Chick-fil-A , recently estimated that about 30 precent of drive-thru customers are driving off, abandoning the wait, because the lines are so long, something human observation and traditional means of data, like sales, cannot completely capture. This is where the rubber meets the road for vision AI.

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How Restaurants Can Use Digital Hosts

Modern Restaurant Management

AI phone agents are revolutionizing customer experience in the restaurant industry, transforming how businesses handle customer engagement over the phone and reducing the interruptions in operations. All the information in a file that the digital host should know to inform guests when asked.

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Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. But for all restaurants, now is the time to put these tools in place.

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Why Setting Wait Time Expectations Is Key to a Good Customer Experience

Modern Restaurant Management

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. This effort transforms previously wasted downtime into productive interactions with your brand.

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This is Slowing Down Your Restaurant Growth — And How to Fix It

Modern Restaurant Management

This means having real-time data at your fingertips, allowing you to make informed decisions about inventory, orders, and staff allocation. Inconsistent Customer Experience Customer experience is the lifeblood of any catering business. This inconsistency can lead to negative reviews and lost business.

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Five Ways to Use POS Data to Forecast Holiday Demand for Your Restaurant

Modern Restaurant Management

Utilizing insights from your POS data will help you make informed decisions that predict how demand will look in the lead up to the big day. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.

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