Remove Customer Experience Remove Customer Service Remove Recipes
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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Why prioritize the customer experience? Customer retention costs less than customer acquisition.

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AI, VR, Holographs and More in QSRs

Modern Restaurant Management

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

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MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

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Consumer Habits Are Changing — What’s Next for Restaurant Tech?

Modern Restaurant Management

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Apps tailored to the customer make it easier for all diners to have a more pleasant restaurant experience.

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Why (and How) to Apply Business Intelligence and Data Analytics to Restaurant Technology

Modern Restaurant Management

Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Downtime is no recipe for success. Not only does having managers and wait staff handle the triage process detract from customer service, the problems and their resolutions are not tracked or analyzed.

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Streamlined Menus in the Onboarding Process

Culinary Digital

This approach is particularly advantageous for kitchen staff as it translates into a shorter list of recipes to master and cooking techniques to acquire, accelerating the training period considerably. Customers appreciate this level of attention and expertise, leading to increased satisfaction, loyalty, and, ultimately, success.

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Fast Food Restaurant Management – Diving deeper

Lithos POS

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.