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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Why prioritize the customer experience? Customer retention costs less than customer acquisition.

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AI, VR, Holographs and More in QSRs

Modern Restaurant Management

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

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MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

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Consumer Habits Are Changing — What’s Next for Restaurant Tech?

Modern Restaurant Management

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Apps tailored to the customer make it easier for all diners to have a more pleasant restaurant experience.

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Why (and How) to Apply Business Intelligence and Data Analytics to Restaurant Technology

Modern Restaurant Management

Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Downtime is no recipe for success. Not only does having managers and wait staff handle the triage process detract from customer service, the problems and their resolutions are not tracked or analyzed.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

In addition to improving the guest experience, technology also makes it easier for restaurants to manage their operations. Table stakes today requires a POS system that fully integrates and automates: Inventory management – recipe management and COGS insights. Integration with third party aggregators. Reduce theft.

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How POS Integrations Improve Restaurant Operations

Lavu

POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. Customer Experience : Faster service with accurate orders via kitchen display systems and online ordering platforms. When backend systems work efficiently, it leads to faster, more accurate service.