Customer Experience Customer Service Restaurant Management 
Modern Restaurant Management
MARCH 27, 2024
While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. The restaurant industry has very low retention rates , estimated at only 55 percent. Why prioritize the customer experience?
Modern Restaurant Management
SEPTEMBER 20, 2023
Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.
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Modern Restaurant Management
JANUARY 5, 2021
As companies pivot to address all these issues, it is vital that consumer experience remains a top priority, especially given the impacts of the pandemic can negatively impact customer experience and in turn the customer’s perception of the brand. What is the future of the restaurant industry post-COVID?
Modern Restaurant Management
DECEMBER 4, 2023
How Wait Time Expectations Enhance the Customer Experience Using truthful, historical data regarding customer flow to set wait expectations works to elevate the customer experience in several ways. This effort transforms previously wasted downtime into productive interactions with your brand.
Modern Restaurant Management
JULY 12, 2023
With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.
Modern Restaurant Management
DECEMBER 8, 2021
Dan Cathy, the CEO of Chick-fil-A , recently estimated that about 30 precent of drive-thru customers are driving off, abandoning the wait, because the lines are so long, something human observation and traditional means of data, like sales, cannot completely capture. This is where the rubber meets the road for vision AI.
Modern Restaurant Management
FEBRUARY 17, 2020
When consumers can get great food delivered in less than an hour, restaurants must deliver a differentiated experience that makes going out worth the effort. Whether that’s through exceptional customer service or the new trend of “eatertainment,” restaurants need to think beyond simply providing good food.
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