Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. The use of AI is not limited to scheduling and staffing.

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Staffing Inventory Management Inventory Customer Experience 474

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience. The data from these tools can help restaurants streamline systems and improve customer service.

Customer Experience 539

Customer Experience Customer Service Customer Service Staffing 539

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

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Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Improve the customer experience.

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Inventory Management Customer Experience Customer Service Customer Service 489

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Inventory 472

Inventory Inventory Management Customer Experience Customer Service 472

Modern Restaurant Management

NOVEMBER 28, 2022

They can also decrease operating costs by streamlining efficiency and reducing the dependency on labor and improve the customer experience by expediting average transaction time, eliminating order inaccuracies, and implementing loyalty integrations.

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Customer Experience Staffing Customer Service Customer Service 504

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences. Retaining and Attracting Employees.

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Staffing Point of Sale Customer Service Customer Service 539

Modern Restaurant Management

JUNE 12, 2024

The restaurant industry is constantly evolving, and embracing change and leveraging technology to enhance operational efficiency and the customer experience is essential. Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. This “luck versus skill” dynamic in hiring has multiplied staffing shortages in small restaurants and compounded the effects of the shortages. What do you see as key challenges of restaurant hiring right now?

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Staffing Restaurant Manager Restaurant Management Customer Service 520

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

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Point of Sale Customer Experience Staffing Recipes 450

Modern Restaurant Management

MARCH 26, 2020

Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Not only does having managers and wait staff handle the triage process detract from customer service, the problems and their resolutions are not tracked or analyzed.

Food and Beverage 546

Food and Beverage Food and Beverage Customer Experience Staffing 546

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. Even today, the latest data from the U.S.

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Food Preparation Inventory Management Staffing Customer Service 507

Modern Restaurant Management

MARCH 3, 2022

At the same time, restaurants are grappling with ongoing staffing issues, with recent research showing that there are still nearly one million unfilled job openings, or eight percent, below pre-pandemic employment levels. And the National Restaurant Foundation estimated that the industry as a whole lost $240 billion. Water Damage Prevention.

Food Service 530

Food Service Food Service Customer Experience Food Safety 530

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Balancing technological advancements with the need for personal service is key to maintaining a connection with diners.

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Food Preparation Staffing Customer Service Customer Service 491

Modern Restaurant Management

NOVEMBER 30, 2023

Elevating Customer Experience In an age of increasing convenience and transparency, a seamless ordering process can turn curious diners into loyal patrons. And better customer service also translates to tangible savings. POS systems can scrutinize sales metrics to fine-tune staffing schedules.

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Staffing Inventory Customer Experience Purchasing 324

Modern Restaurant Management

APRIL 9, 2024

Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience. In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs.

Customer Service 481

Customer Service Customer Service Inventory Inventory Management 481

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Leverage Reports to Improve Customer Experience. A restaurant cannot be successful if it does not offer a positive customer experience (CX).

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Inventory Customer Experience Restaurant Manager Restaurant Management 491

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 471

Customer Experience Food Service Food Service Dining Operations 471

Modern Restaurant Management

AUGUST 5, 2024

As someone with decades of experience who started in the restaurant industry as a dishwasher and now serves as SVP of Hospitality at Lightspeed, I understand the daily challenges restaurateurs face. I’ve seen firsthand how data-driven insights can transform restaurant operations, improve customer experiences, and boost revenue.

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Staffing Kitchen Display System Inventory Inventory Management 251

Modern Restaurant Management

JUNE 23, 2022

Filling certain food prep roles with robots also allows human QSR employees to spend less time on labor-intensive, time consuming tasks, and instead focus on customers – creating a more valuable customer experience. The Restaurant Job of the Future: Tech-Savvy and Customer-Centric.

Food Safety 474

Food Safety Point of Sale Staffing Customer Service 474

Modern Restaurant Management

DECEMBER 14, 2021

We were among the first to offer our crews the opportunity to be paid the day after the shift you worked through a program called Instant Pay and will continue to identify and implement initiatives that will help us provide our customers the best customer service while retaining employees and keeping them happy.

Staffing 474

Staffing Food and Beverage Food and Beverage Customer Experience 474

Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience.

Customer Experience 493

Customer Experience Customer Service Customer Service Catering 493

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Consequently, restaurants can easily be staffed 24 hours a day with limited additional cost. Reduce theft. Improve employee performance.

Food and Beverage 539

Food and Beverage Food and Beverage Catering Catering 539

Lavu

NOVEMBER 30, 2024

POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. Data Insights : Tracks sales trends, labor costs, and inventory to optimize menus and staffing. Customer Experience : Faster service with accurate orders via kitchen display systems and online ordering platforms.

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Kitchen Display System Inventory Staffing Customer Experience 78

Modern Restaurant Management

DECEMBER 26, 2023

Restaurants will explore innovative solutions, such as automation and AI-driven systems, to optimize staffing and streamline operations. Food Innovation – Restaurants are embracing new food products and innovative ways to enhance the culinary experience and meet consumer demands.

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Food Safety Regulations Food Safety Customer Experience Inventory Management 309

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Staffing is still incredibly difficult, and I think we're in a new normal now for the availability and nature of available workforce.

Food and Beverage 492

Food and Beverage Food and Beverage Chef Staffing 492

Modern Restaurant Management

DECEMBER 19, 2023

We’ve seen how robotics can improve not only the customer experience, but the employee experience. One of our biggest restaurant customers, Kura Sushi, has been ahead of the curve with its technological solutions. Then we remembered that staffing before 2020 was never that great. . – Joe Hand Jr.,

Customer Service 294

Customer Service Customer Service Customer Experience Food and Beverage 294

Modern Restaurant Management

DECEMBER 21, 2020

Using the slowdown and shift of our business during COVID as an opportunity to refocus on basics that the customer experiences daily. We’ve used the cadence of our calls and our customer focus to retrain our system on how to get the most out of our high-quality proteins.

Staffing 450

Staffing Customer Experience Culinary Education Purchasing 450

Modern Restaurant Management

JANUARY 8, 2024

. – James Passafaro, opsi co-founder Unfortunately, 2024 is gearing up to be an even more difficult year financially for small and medium-sized businesses due to the continuing rise of interest rates, inflation, and staffing shortages, as well as tougher loan qualification criteria required by banks. It makes everything easier.

Catering 539

Catering Catering Food and Beverage Food and Beverage 539

Modern Restaurant Management

OCTOBER 16, 2019

In traditional smoothie shops, 1 in 10 orders are wrong, and this is at best a bad experience, and at worst can be life-threatening for people with dietary restrictions. This performance has been driven by focusing on industry-leading customer service, manufacturer relationships, company talent and culture, and digital transformation.

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Staffing Chef Hospitality Hospitality 317

Modern Restaurant Management

JUNE 28, 2024

The former shows its commitment to customer satisfaction by running counter to the “shrinkflation” trend and providing more bang for the customer’s buck , while striving to maintain a cultured dedicated to quality. Olive Garden is next among major chains, up four percent to 83.

Food and Beverage 294

Food and Beverage Food and Beverage Inventory Management Customer Experience 294

Lithos POS

JULY 4, 2024

Outsource tasks like customer service and basic operations to software or employees. Job Loss or Staffing Issues – Tip : Prepare for situations where you might need to cover staff shortages or replace key employees. Marketing to existing customers is easier and more cost-effective compared to reaching a new audience.

Customer Experience 52

Customer Experience Customer Service Customer Service Staffing 52

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Proper Staffing. Food & Beverages. Make sure you’ve budgeted enough employees to cover both.

Customer Service 78

Customer Service Customer Service Food and Beverage Food and Beverage 78

Modern Restaurant Management

DECEMBER 16, 2019

Industry Continues to Grow, Adding to Mounting Staffing and Retention Pressures. Restaurants continue to face significant staffing pressures. Restaurants have had to keep up with this growth from a staffing standpoint amid the most difficult labor market in decades. That means restaurant demand is likely to be largely flat.

Food and Beverage 322

Food and Beverage Food and Beverage Purchasing Food Prices 322

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

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Restaurant Management Restaurant Manager Customer Experience Kitchen Management 52

Lavu

NOVEMBER 27, 2024

Focus on these training essentials: Core system operations, troubleshooting, and closing procedures Customer service workflows for smooth interactions Before going live, conduct a 72-hour soft launch to catch and address any issues. Integrated Kitchen Display Systems (KDS) can cut ticket times by up to 30%, streamlining service.

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Kitchen Display System Inventory Inventory Management Point of Sale 78

Modern Restaurant Management

OCTOBER 4, 2021

The only sustainable way to address the pain points is to rebalance digital and staffing resources by utilizing mobile strategies to alleviate stress in customer facing interactions while complementing those processes that are labor intensive,” said Judy Chan, Bluedot’s Chief Marketing Officer.

Food and Beverage 426

Food and Beverage Food and Beverage Staffing Customer Experience 426