Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

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Inventory Management Inventory Customer Experience Customer Service 189

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

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Staffing Customer Experience Inventory Food and Beverage 211

Modern Restaurant Management

NOVEMBER 28, 2022

They can also decrease operating costs by streamlining efficiency and reducing the dependency on labor and improve the customer experience by expediting average transaction time, eliminating order inaccuracies, and implementing loyalty integrations.

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Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences. Retaining and Attracting Employees.

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Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. This “luck versus skill” dynamic in hiring has multiplied staffing shortages in small restaurants and compounded the effects of the shortages. What do you see as key challenges of restaurant hiring right now?

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Staffing Restaurant Manager Restaurant Management Customer Experience 208

Modern Restaurant Management

DECEMBER 9, 2024

Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service. Scheduling in extra members of staff to help accommodate the large bookings and packed-out restaurant will ensure your service remains efficient without overworking your employees.

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Inventory Customer Experience Point of Sale Staffing 166

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

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Modern Restaurant Management

MARCH 26, 2020

Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Not only does having managers and wait staff handle the triage process detract from customer service, the problems and their resolutions are not tracked or analyzed.

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Food and Beverage Food and Beverage Customer Experience Staffing 218

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Balancing technological advancements with the need for personal service is key to maintaining a connection with diners.

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Food Preparation Staffing Customer Experience Customer Service 196

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. Even today, the latest data from the U.S.

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Modern Restaurant Management

APRIL 9, 2024

Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience. In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs.

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Inventory Customer Service Customer Service Inventory Management 192

Modern Restaurant Management

MARCH 3, 2022

At the same time, restaurants are grappling with ongoing staffing issues, with recent research showing that there are still nearly one million unfilled job openings, or eight percent, below pre-pandemic employment levels. And the National Restaurant Foundation estimated that the industry as a whole lost $240 billion. Water Damage Prevention.

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Food Service Food Service Customer Experience Food Safety 212

Lavu

SEPTEMBER 29, 2023

The restaurant staffing shortage is a major challenge for restaurant owners today. According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. There are several reasons contributing to the restaurant staffing shortage.

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Staffing Customer Service Customer Service Food Service 167

Modern Restaurant Management

NOVEMBER 30, 2023

Elevating Customer Experience In an age of increasing convenience and transparency, a seamless ordering process can turn curious diners into loyal patrons. And better customer service also translates to tangible savings. POS systems can scrutinize sales metrics to fine-tune staffing schedules.

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Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Leverage Reports to Improve Customer Experience. A restaurant cannot be successful if it does not offer a positive customer experience (CX).

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Inventory Customer Experience Point of Sale Restaurant Management 196

Modern Restaurant Management

MAY 9, 2022

By incorporating technology, such as loyalty programs and pre-menu boards, operators can deliver an improved, personalized customer experience with less friction. Combat order inaccuracy by training team members to repeat the customer’s order. It’s simple but can ensure accuracy and alleviate consumer concerns.

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Food and Beverage Food and Beverage Staffing Customer Experience 189

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

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Lavu

NOVEMBER 30, 2024

POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. Data Insights : Tracks sales trends, labor costs, and inventory to optimize menus and staffing. Customer Experience : Faster service with accurate orders via kitchen display systems and online ordering platforms.

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Modern Restaurant Management

AUGUST 5, 2024

As someone with decades of experience who started in the restaurant industry as a dishwasher and now serves as SVP of Hospitality at Lightspeed, I understand the daily challenges restaurateurs face. I’ve seen firsthand how data-driven insights can transform restaurant operations, improve customer experiences, and boost revenue.

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Modern Restaurant Management

JUNE 23, 2022

Filling certain food prep roles with robots also allows human QSR employees to spend less time on labor-intensive, time consuming tasks, and instead focus on customers – creating a more valuable customer experience. The Restaurant Job of the Future: Tech-Savvy and Customer-Centric.

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Modern Restaurant Management

DECEMBER 14, 2021

We were among the first to offer our crews the opportunity to be paid the day after the shift you worked through a program called Instant Pay and will continue to identify and implement initiatives that will help us provide our customers the best customer service while retaining employees and keeping them happy.

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Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience.

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Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Consequently, restaurants can easily be staffed 24 hours a day with limited additional cost. Reduce theft. Improve employee performance.

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Modern Restaurant Management

DECEMBER 26, 2023

Restaurants will explore innovative solutions, such as automation and AI-driven systems, to optimize staffing and streamline operations. Food Innovation – Restaurants are embracing new food products and innovative ways to enhance the culinary experience and meet consumer demands.

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Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Staffing is still incredibly difficult, and I think we're in a new normal now for the availability and nature of available workforce.

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Modern Restaurant Management

DECEMBER 19, 2023

We’ve seen how robotics can improve not only the customer experience, but the employee experience. One of our biggest restaurant customers, Kura Sushi, has been ahead of the curve with its technological solutions. Then we remembered that staffing before 2020 was never that great. . – Joe Hand Jr.,

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Modern Restaurant Management

DECEMBER 21, 2023

What we’re seeing, however, is that technology adoption is less about solving “the staffing problem” as much as it is about enhancing the guest experience. The journey into 2024 signifies a continued commitment to technological innovation and its seamless integration into the fabric of the dining experience.

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Food and Beverage Food and Beverage Customer Experience Point of Sale 123

Modern Restaurant Management

JANUARY 8, 2024

. – James Passafaro, opsi co-founder Unfortunately, 2024 is gearing up to be an even more difficult year financially for small and medium-sized businesses due to the continuing rise of interest rates, inflation, and staffing shortages, as well as tougher loan qualification criteria required by banks. It makes everything easier.

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Catering Catering Food and Beverage Food and Beverage 215

Lithos POS

JULY 4, 2024

Outsource tasks like customer service and basic operations to software or employees. Job Loss or Staffing Issues – Tip : Prepare for situations where you might need to cover staff shortages or replace key employees. Marketing to existing customers is easier and more cost-effective compared to reaching a new audience.

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Modern Restaurant Management

DECEMBER 21, 2020

Using the slowdown and shift of our business during COVID as an opportunity to refocus on basics that the customer experiences daily. We’ve used the cadence of our calls and our customer focus to retrain our system on how to get the most out of our high-quality proteins.

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Staffing Culinary Education Customer Experience Purchasing 180

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Proper Staffing. Food & Beverages. Make sure you’ve budgeted enough employees to cover both.

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Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. In 2020 restaurants will feel the pressure to develop ways to make traditional food service roles more appealing. US Foods’ Top Restaurant Trend Predictions.

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Food and Beverage Food and Beverage Staffing Chef 138

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

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Restaurant Management Restaurant Manager Customer Experience Kitchen Management 52

Lavu

NOVEMBER 27, 2024

Focus on these training essentials: Core system operations, troubleshooting, and closing procedures Customer service workflows for smooth interactions Before going live, conduct a 72-hour soft launch to catch and address any issues. Integrated Kitchen Display Systems (KDS) can cut ticket times by up to 30%, streamlining service.

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Modern Restaurant Management

JUNE 28, 2024

The former shows its commitment to customer satisfaction by running counter to the “shrinkflation” trend and providing more bang for the customer’s buck , while striving to maintain a cultured dedicated to quality. Olive Garden is next among major chains, up four percent to 83.

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Food and Beverage Food and Beverage Inventory Management Customer Experience 117

Modern Restaurant Management

JUNE 12, 2024

The restaurant industry is constantly evolving, and embracing change and leveraging technology to enhance operational efficiency and the customer experience is essential. Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience.

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Inventory Inventory Management Customer Experience Staffing 189

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. The use of AI is not limited to scheduling and staffing.

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