Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 188

Customer Experience Food Service Food Service Dining Operations 188

Modern Restaurant Management

JUNE 7, 2021

During shut-downs, many restaurants were forced to move operations to carry-out and delivery only, but as the world begins to reopen, restaurants will need to figure out how to rebuild customer confidence around indoor dining operations.

Dining Operations 212

Dining Operations Customer Experience 212

Modern Restaurant Management

MAY 5, 2021

Which is not to be sniffed at considering the beverage program is one of the most profitable aspects of any restaurant’s operation”, said Alexandra Martin, Operator & Analytics Director for North America. As any casual dining operator will confirm, beverage alcohol is extremely important to maximising visit spend.

Food and Beverage 196

Food and Beverage Food and Beverage Purchasing Customer Experience 196

Modern Restaurant Management

MARCH 11, 2020

The majority of fast-casual and fine dining operators are meeting this challenge head-on by adding new offerings monthly,* driving increased competition with bar-and-grill operators. Wolfe, Chief Executive Officer of House Advantage and eTouchMenu.

Point of Sale 154

Point of Sale Food and Beverage Food and Beverage Purchasing 154

Modern Restaurant Management

JUNE 19, 2020

“We’re committed to innovating our processes to increase efficiencies and improve the customer experience,” said Amy Argentine, senior director, project management & international customer experience with Parts Town. ExpressLine Compact.

Purchasing 145

Purchasing Hospitality Hospitality Food Safety 145