Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. Apps are being downloaded for convenience and discounts. Download the report here. Mobile Apps.

Food and Beverage 474

Food and Beverage Food and Beverage Recipes Hospitality 474

Modern Restaurant Management

JUNE 23, 2022

Filling certain food prep roles with robots also allows human QSR employees to spend less time on labor-intensive, time consuming tasks, and instead focus on customers – creating a more valuable customer experience. The Restaurant Job of the Future: Tech-Savvy and Customer-Centric.

Food Safety 474

Food Safety Point of Sale Staffing Customer Service 474

Modern Restaurant Management

APRIL 27, 2021

And ultimately, not only will a great order ahead restaurant see improved customer loyalty, but it will also decrease its reliance on third – party delivery services, which have cut into profits, withheld useful data, and hijacked the customer experience. Automating Order Ahead Logistics. And it works.

Customer Experience 427

Customer Experience Purchasing 427

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. There are 6.92

Hospitality 493

Hospitality Hospitality Customer Experience Catering 493

Modern Restaurant Management

MARCH 24, 2021

And that’s a “necessary evil” for accessing each one’s loyal customers. A delivery app for every restaurant just isn’t possible; even if customers were willing to download one for every restaurant they ordered from, it would still not be profitable for most businesses.

Staffing 473

Staffing Inventory Customer Experience Food Service 473

Modern Restaurant Management

OCTOBER 5, 2022

Here’s how loyalty programs often pan out: A customer downloads the app. In today’s digital world, restaurant and food brands need to focus on digital engagement that freshens up the overall customer experience (CX), making the process more convenient, informative, and integrated from start to finish.

Recipes 485

Recipes Customer Experience Restaurant Management Restaurant Manager 485

Modern Restaurant Management

SEPTEMBER 26, 2024

By showing up in the digital world for the brand, customers are revealing their buyer persona, how to reach them, what they want and how to customize the customer experience. They may offer a promotion for logging in, a discount for downloading an app or a free dessert for tagging the brand on Instagram.

Customer Experience 221

Customer Experience Purchasing 221

Modern Restaurant Management

JULY 20, 2021

The report takes a look at thousands of reviews, listings, and rankings from the past year to identify which brands are going above and beyond to acquire and retain brand loyal customers through local search optimization. The report revealed several key findings about the Restaurant industry's online and offline customer experience.

Food and Beverage 474

Food and Beverage Food and Beverage Customer Experience Purchasing 474

Modern Restaurant Management

AUGUST 17, 2020

If brands want to foster loyalty from today’s consumer, they must deliver experiences and communications so tailored they feel as if they’ve been crafted for just that one person.” ” “Brand Loyalty 2020: The Need for Hyper-Individualization” is available for download. How Is Casual Dining Doing?

Food and Beverage 493

Food and Beverage Food and Beverage Purchasing Point of Sale 493

Modern Restaurant Management

MAY 31, 2024

Despite high scores for friendly service, clean facilities, and menu variety, restaurant chains face challenges in delivering a differentiated experience, offering healthy food choices, and providing compelling promotions. The study identifies 4-5 clear opportunities for each brand to enhance the overall customer experience.

Catering 391

Catering Catering Nutrition Cafeteria 391

Modern Restaurant Management

DECEMBER 28, 2020

We believe guests will want and value this type of unique experience even more next year. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. At Fogo, there’s always a sense of discovery. Taka Tanaka, CEO of AUTEC Sushi Robots.

Purchasing 576

Purchasing Customer Service Customer Service Customer Experience 576

Modern Restaurant Management

APRIL 20, 2021

To learn more about how the leading multi-location brands are performing in the top digital channels, download the 2021 Localized Marketing Benchmark Report here. the Index serves as a scorecard for operational health, focusing on key performance metrics for sales, costs, customer experience, loss, and employee trends.

Food and Beverage 473

Food and Beverage Food and Beverage Purchasing Sports Arena 473

Modern Restaurant Management

MAY 27, 2020

Service Management Group (SMG) has become the first experience management platform to integrate ratings and review data from the third-party delivery industry. With delivery service review data available alongside customer feedback and operational data, brands have a more holistic and actionable view of the customer experience.

Food and Beverage 441

Food and Beverage Food and Beverage Recipes Food Service 441

Modern Restaurant Management

MAY 5, 2021

published the latest report in its ongoing series “Delivering on Restaurant Rewards,” which finds that 92 percent of vaccinated restaurant customers who have shifted to ordering online plan to keep doing so after the pandemic has subsided with only the remaining 8 percent planning to return to dining on-site as they did before.

Food and Beverage 490

Food and Beverage Food and Beverage Purchasing Customer Experience 490

Modern Restaurant Management

MAY 1, 2020

SMG has closely followed the rise of off-premise dining and the impact of COVID-19 on consumer behavior to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty. The full report and methodology can be downloaded at InspirePRGroup.com. Eating 2020. Rely on QSR.

Food and Beverage 479

Food and Beverage Food and Beverage Purchasing Food Supply 479

Lavu

FEBRUARY 14, 2024

Moreover, advanced POS features, such as payment preauthorization, become part of a larger ecosystem designed to optimize the customer experience from the moment they place an order to the moment they pay. Lavu offers more customization offers and is built specifically for bars and restaurants.

Inventory Management 166

Inventory Management Inventory Point of Sale Kitchen Display System 166

Modern Restaurant Management

AUGUST 5, 2020

. “The NCR Aloha platform enables restaurants to accelerate digital transformation and constantly adapt to changes in the market so they can focus on what they do best, great food and customer experience.” o help restaurants move toward a contactless, mobile-driven customer experience, CardFree ––the S.F.-based

Recipes 527

Recipes Food and Beverage Food and Beverage Hospitality 527

Modern Restaurant Management

JUNE 12, 2020

This growth prompted the group to seek out a fast and reliable POS that could be deployed across its growing franchise, help streamline operations and reporting, and enhance the overall customer experience. First Watch Restaurants is partnering with Wisely to further enhance guest experience.

Customer Experience 420

Customer Experience Purchasing Inventory Restaurant Management 420

Fast Casual

JUNE 30, 2024

Download the report to learn how self-pour transforms operations and customer experiences. Explore the growth and success of self-pour technology with our 2023 Impact Report. Discover key insights, financial gains, and consumer trends.

Customer Experience 40

Customer Experience 40

Modern Restaurant Management

JULY 7, 2020

Dinova will also update the user experience with details on what restaurants are doing to meet the specifications, enabling organizations to customize their dining programs based on unique personal and regional employee needs. Download the guidelines here. Seated at Home. Seated expanded its offerings with Seated at Home.

Hospitality 481

Hospitality Hospitality Point of Sale Customer Experience 481

Modern Restaurant Management

DECEMBER 28, 2023

For example, guests are encouraged to download a tech provider’s app to order takeout or delivery instead of ordering directly through a restaurant’s app or website. 2024 will be the year that restaurants reclaim their guest relationships by focusing on direct relationships with their customers.

Food and Beverage 474

Food and Beverage Food and Beverage Chef Recipes 474

Modern Restaurant Management

FEBRUARY 25, 2020

Yelp's restaurant technology is increasing foot traffic to restaurants, providing more accurate wait times, seating more customers during traditionally slower dining time, and driving return diners by improving the customer experience. ” For customers, the only requirement is a digital wallet.

Recipes 348

Recipes Customer Experience Purchasing Cruise 348

Lavu

OCTOBER 24, 2022

Frictionless payments: Provide a faster check out Minimize waiting time Decrease customer strain Blend in with the customer experience There is no one type of frictionless payment. Improve Customer Experience Paying is the least pleasant part of a purchase. It offers faster service and easier check out.

Customer Experience 78

Customer Experience Purchasing Point of Sale Inventory 78

Modern Restaurant Management

JULY 1, 2020

Make sure new options to communicate with customers are convenient and organized. Twenty-nine percent of Americans have had an unpleasant customer experience using a curbside pickup option at a local restaurant or business during the pandemic. Of those: Service was unorganized: 49 percent. Service was slow: 42 percent.

Chef 450

Chef Purchasing Food and Beverage Food and Beverage 450

Modern Restaurant Management

AUGUST 19, 2020

. “We created OhWaiter because we not only saw a service need for busy restaurants but during COVID19, it’s especially important for restaurants to offer exceptional service while maintaining physical distancing and contactless customer service,” says founder and LA-based restaurateur, Jonathan Chu.

Food and Beverage 515

Food and Beverage Food and Beverage Chef Purchasing 515

Modern Restaurant Management

AUGUST 28, 2020

The result is an enhanced customer experience and improved service times, all with world-class payment security. “And in the long term, our partnership will provide merchants and consumers with an unrivalled, intuitive experience that will improve service times dramatically and streamline ordering and payment.”

Chef 364

Chef Food and Beverage Food and Beverage Nutrition 364

Lavu

NOVEMBER 10, 2022

Why Now Is the Time for Restaurant Automation The adoption of restaurant automation is growing as restaurants are looking for more ways to improve customer experience while relying less on staff. The 2022 State of the Restaurant Industry found that 70% of operators do not have enough employees to support customer demand.

Kitchen Display System 78

Kitchen Display System Inventory Management Inventory Inventory Management Software 78

Lavu

SEPTEMBER 6, 2022

“By integrating Up ‘n go’s pay at the table solutions into our software, we are advancing our mission of helping restaurants simplify operations, empower their staff and provide the best customer experiences,” said Saleem S. Khatri, CEO of Lavu.

Point of Sale 78

Point of Sale Customer Experience Restaurant Manager Restaurant Management 78

Chef's Toys

MARCH 11, 2024

Maintaining cleanliness in a restaurant is essential because it eliminates harmful bacteria and viruses which ensures the health and safety of customers and staff. A clean environment enhances the overall customer experience and helps in compliance with health regulations.

Commercial Kitchen 59

Commercial Kitchen Food Storage Chef Kitchen Equipment 59

Modern Restaurant Management

JANUARY 15, 2020

Download the full report here. A convenience trends survey commissioned by leading International branding and customer experience agency I-AM has revealed that almost three-quarters of consumers (74 percent) would be happy to wait longer for goods if the delivery method was more sustainable. Convenient Sustainability.

Food and Beverage 275

Food and Beverage Food and Beverage Purchasing Restaurant Management 275

Modern Restaurant Management

DECEMBER 16, 2019

While roughly half (51 percent) of Americans choose their favorite restaurant based on the menu options, 38 percent say that it’s that overall experience at an establishment – including atmosphere, employees and convenience – that makes it their favorite. Download the research report here.

Food and Beverage 322

Food and Beverage Food and Beverage Purchasing Food Prices 322

Lavu

MARCH 11, 2020

A restaurant reservation system is used to make the process faster, more efficient, and customer friendly. Not only does such a system make the day-to-day operations of a restaurant easier, but it also creates a better customer experience and streamline processes. Restaurant Reservations. No problem!

Restaurant Management 78

Restaurant Management Restaurant Manager Inventory Inventory Management 78

Modern Restaurant Management

OCTOBER 4, 2021

For restaurant brands, the digital pivot is imperative to getting the customer experience right.” App downloads remain strong. 59 percent downloaded at least one new restaurant app in the last three months. . · 63 percent of customers are impacted by recent price increases. Generational.

Food and Beverage 426

Food and Beverage Food and Beverage Staffing Customer Experience 426

Modern Restaurant Management

JUNE 18, 2020

Additionally, 63 percent of customers have changed their mind about what restaurant to order from because of a coupon or promotion presented to them while browsing. March – April 2020 Global Food and Grocery Delivery app download rankings show Uber Eats ranked #1 and Grubhub ranked #8. ” Key findings from the study: ?

Customer Experience 461

Customer Experience Hospitality Hospitality Purchasing 461

Modern Restaurant Management

OCTOBER 31, 2019

Rakuten Ready unveiled a benchmark study enlisting secret shoppers to evaluate the Order for Pickup customer experience and wait times at 25 top quick-service restaurant, retail and grocery brands across the U.S. The full report can be downloaded here. For the full industry outlook, click here , Customer Experience Rankings.

Customer Experience 345

Customer Experience Food and Beverage Food and Beverage Point of Sale 345

Modern Restaurant Management

SEPTEMBER 24, 2021

The VROMO system offers route optimization, branded delivery tracking and restaurant messaging as a standard, to ensure an exceptional delivery experience for customers. Drivers download the app to receive job offers, instructions and updates on the progress of jobs. Your data, your control.

Food and Beverage 462

Food and Beverage Food and Beverage Hospitality Hospitality 462

Modern Restaurant Management

FEBRUARY 1, 2021

Mobile POS terminals are integrated with mobile devices such as smart phones and tablets, which offer benefits such as reduced serving time, higher workforce efficiency, while improve customer experience. Download the full report here. Consumers Like Wine. wineries shipped more than $3.7 Share the Love.

Food and Beverage 333

Food and Beverage Food and Beverage Customer Service Customer Service 333