Customer Experience Download Food and Beverage 
Modern Restaurant Management
MAY 13, 2024
Nearly half of Index respondents signed up for a loyalty program and downloaded the restaurant’s app, while 31 percent signed up for email updates. Some brands’ apps even track mobile-order customers’ location to help ensure their food is fresh, whether it’s a burger or a salad.
Modern Restaurant Management
JUNE 3, 2021
Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. ” Highlights from the report include: Fast Food. Fast food reigns supreme.
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Modern Restaurant Management
DECEMBER 28, 2023
Top Eats, Drinks, and More No fork, no problem: In addition to fries defending its spot as the most ordered food of the year (and the past decade!), this year was all about finger foods, with many indulging in items best enjoyed without utensils, like mozzarella sticks, wings, pepperoni pizza, and chips & queso.
Modern Restaurant Management
JULY 20, 2021
Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across Brands that prioritize responding to reviews and maintaining listing accuracy typically have better insight into the true customer experience.
Modern Restaurant Management
MAY 5, 2021
In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. " Beverage Insights. So, what could a better designed and delivered beverage program mean for the channel?
Modern Restaurant Management
APRIL 20, 2021
“There is now optimism on the part of the American consumer, which helps to unleash pent-up demand for dining out,” says David Portalatin, NPD food industry advisor and author of Eating Patterns in America. Based on data collected from 6,000 fast food restaurants in the U.S., ” The Return to On Premise.
Modern Restaurant Management
MAY 1, 2020
Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). In Asia, the third factor most often cited was provenance and food production methods. “Brands have a real opportunity to reassure and bring back customers.”
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