Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Whip Up More Customer Engagement More than 60 percent of restaurants say their top strategic goal is improving digital customer engagement.

Customer Experience 493

Customer Experience Recipes Purchasing 493

Modern Restaurant Management

AUGUST 7, 2024

Build an email list to communicate directly with customers, offering exclusive deals and updates at a low cost. Collaborate with local businesses or events to cross-promote and reach new audiences." Participating in local events and partnerships can enhance visibility. "Consistency is key.

Customer Experience 471

Customer Experience Restaurant Manager Restaurant Management 471

Modern Restaurant Management

DECEMBER 8, 2022

But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays. Design Your Holiday Customer Experience. Increasingly, beverage customers associate “events” with ABV information.

Inventory 471

Inventory Food and Beverage Food and Beverage Customer Experience 471

Modern Restaurant Management

JUNE 19, 2023

We’ve executed on this front at Bojangles by partnering with experienced operators who have quality service and the customer experience at top of mind. Airports, for example, are often bustling with activity and distractions, so QSRs need to create a memorable and recognizable brand image that stands out from the competition.

Customer Experience 471

Customer Experience Catering Catering 471

Modern Restaurant Management

SEPTEMBER 13, 2023

They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand. Giving employees more power over their schedules will improve their experience and overall engagement at work.

Staffing 520

Staffing Customer Experience Restaurant Manager Restaurant Management 520

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. However, the chatbot needs to be set up with accurate and updated information to provide a seamless customer experience. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

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Staffing Inventory Management Inventory Customer Experience 474

Modern Restaurant Management

JUNE 12, 2024

The restaurant industry is constantly evolving, and embracing change and leveraging technology to enhance operational efficiency and the customer experience is essential. Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience.

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Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

MARCH 6, 2024

While VR is not “hot,” some restaurants have begun experimenting with Virtual Reality (VR) to offer immersive dining experiences. Examples include Sublimotion in Ibiza which provides a multisensory dining event combining food with VR visuals and Tree by Naked in Tokyo, which blends cuisine with art and VR storytelling.

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

NOVEMBER 4, 2024

Restaurants that can tap into their community with grassroots marketing build trust, awareness, and a loyal customer base. This kind of marketing is all about personal connection—think community events, social media shoutouts, and customer engagement. Embrace Tech : Invest in tech that improves customer experience.

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Customer Experience Purchasing 221

Modern Restaurant Management

JULY 3, 2024

Email marketing allows you to keep your restaurant top of mind by sending newsletters featuring new menu items, special offers, and upcoming events to customers who have opted in to receive updates. Collaborations and influencer partnerships can help expand your reach and tap into new audiences.

Customer Experience 489

Customer Experience Catering Catering Purchasing 489

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. Some third-party platforms will hoard your customer data, while others may charge up to 30% in commissions per order (and some even do both).

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Kitchen Display System Point of Sale Customer Experience 558

Modern Restaurant Management

SEPTEMBER 11, 2023

By understanding customer sentiments and identifying areas of improvement, restaurants can make data-driven decisions to enhance their offerings, service quality, and overall customer experience. Kitchen Operations AI-powered systems can streamline kitchen operations by automating processes and improving communication.

Staffing 538

Staffing Food and Beverage Food and Beverage Inventory 538

Hospitality Net

MARCH 23, 2025

This LIVE event is bringing F&B pros together March 24 to 26 at the Las Vegas Convention Center to rewrite the rules of hospitality for the foreseeable future. LAS VEGAS, MARCH 24, 2025 Owners and operators of the most innovative bars, restaurants, and nightlife venues are converging on Las Vegas to attend the Bar & Restaurant Expo.

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Convention Center Customer Experience Hospitality Hospitality 98

Modern Restaurant Management

MARCH 2, 2023

It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Thoughtful Payments On the cost side of the equation, many experience providers have a panoply of disparate vendors’ products and services underpinning their payment processing systems.

Customer Experience 410

Customer Experience 410

Modern Restaurant Management

DECEMBER 17, 2024

Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage. The intelligence built into these newer technologies will become part of a broader strategy to predict, adjust, and innovate based on real-time data and enhance the customer experience.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. One of the easiest ways of doing so?

Staffing 558

Staffing Hospitality Hospitality Customer Experience 558

Modern Restaurant Management

APRIL 12, 2021

This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. No matter which business model you choose for your restaurant for off-premise sales, there are plenty of tips you can implement to improve sales and create a better customer experience.

Online Ordering Systems 406

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 406

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

Customer Experience 474

Customer Experience Purchasing Restaurant Manager Restaurant Management 474

Modern Restaurant Management

JUNE 18, 2021

Restaurants that prospered recognized the need to alter the customer experience and streamline operations to gain market share and waste as little as possible. Sponsor events about food sustainability practices. In most restaurants, the average restaurateurs must turn to logistics solutions to help in the last mile of delivery.

Customer Experience 508

Customer Experience 508

Modern Restaurant Management

OCTOBER 29, 2020

Most impactful of all the events has, of course, been COVID-19. They’re paying close attention to brands and the way that they‘re responding and reacting to world events. Optimizing the ‘basics’ and having smooth operations has been an important component of the customer experience for some time.

Customer Experience 364

Customer Experience Food Operations Hospitality Hospitality 364

Modern Restaurant Management

MARCH 11, 2022

Using affinity marketing, brands are teaming up with non-competitors as they capitalize on the interests of their consumers for sporting events, concerts and now, gaming platforms. Among mobile gamers, more than a third (35 percent) of them eat fast food at least once a week, and nearly a quarter (22 percent) eat it more frequently.

Staffing 520

Staffing Food Preparation Customer Experience Restaurant Manager 520

Modern Restaurant Management

JULY 16, 2021

If they are payroll employees, they should get additional auto coverage; the restaurant is protected in the event of a driver’s accident. And then there’s the restaurant’s customer data, which is increasingly being handed off to the delivery apps as they grow in influence.

Customer Experience 474

Customer Experience Food Safety Hospitality Hospitality 474

Modern Restaurant Management

OCTOBER 1, 2022

Focus on enhancing customer experience, which is one of the decisive factors for converting visitors into clients. The best part is that this type of promotion lets you attract organic traffic, so you don’t pay for every click on your link. What should a restaurant website have?

Recipes 508

Recipes Customer Experience Chef 508

Modern Restaurant Management

MAY 12, 2021

This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. No matter which business model you choose for your restaurant for off-premise sales, there are plenty of tips you can implement to improve sales and create a better customer experience.

Customer Experience 251

Customer Experience Online Ordering Systems Food and Beverage Food and Beverage 251

Modern Restaurant Management

FEBRUARY 11, 2020

Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. These events offer extensive tastings, opening new tea horizons for the public.

Food and Beverage 576

Food and Beverage Food and Beverage Customer Experience Chef 576

Modern Restaurant Management

APRIL 27, 2021

And ultimately, not only will a great order ahead restaurant see improved customer loyalty, but it will also decrease its reliance on third – party delivery services, which have cut into profits, withheld useful data, and hijacked the customer experience. Automating Order Ahead Logistics.

Customer Experience 427

Customer Experience Purchasing 427

Modern Restaurant Management

JULY 8, 2024

Keeping customers engaged cannot be a one-size-fits-all approach to rewards, so brands need to offer valuable rewards and a mix of them. At Hooters, HootClub Rewards loyalty members receive a variety of reward types, including discounts, free items, anniversary and holiday deals, exclusive events, and more.

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Customer Service Customer Service Catering Catering 467

Modern Restaurant Management

SEPTEMBER 26, 2023

In addition, restaurants should practice good record-keeping in the event that they need to present a card issuer with evidence that a transaction was legitimate. CNP Fraud: CNP, or card-not-present fraud, occurs on platforms where a physical card isn’t necessary to complete the transaction, such as on a food delivery app.

Customer Experience 493

Customer Experience 493

Modern Restaurant Management

MAY 21, 2020

Start by enforcing a no-contact protocol, so you can reduce interpersonal contact and make your customer experience safe and secure. For their safety and convenience, enable delivery and payment services that allow customers to pay without cash, as well as choose when and how their order should be delivered.

Food and Beverage 539

Food and Beverage Food and Beverage Inventory Customer Experience 539

Modern Restaurant Management

DECEMBER 18, 2024

Offering Bento Packs for individually portioned meals and a la carte buffet-style trays for customizable group settings, L&L’s catering options bring Hawaiian-style comfort food to events large and small throughout our locations nationwide.

Food and Beverage 419

Food and Beverage Food and Beverage Catering Catering 419

Modern Restaurant Management

DECEMBER 26, 2023

Restaurants will need to invest in improving their online presence, enhancing mobile apps, and delivering seamless digital experiences to meet heightened customer expectations for convenience. For instance, many brands will rely on omnichannel to improve resilience and business continuity, even if one channel is disrupted.

Food Safety Regulations 309

Food Safety Regulations Food Safety Customer Experience Inventory Management 309

Modern Restaurant Management

AUGUST 19, 2020

This acquisition is a transformative event for FAT Brands in terms of scale and brand awareness. To celebrate 40 years, Plamondon Companies hosted a “drive-by” event on August 5 at the Roy Rogers on Route 40, the first Roy Rogers founded by Peter Plamondon Sr. Seated acquired digital event booking platform VenueBook.

Food and Beverage 515

Food and Beverage Food and Beverage Chef Purchasing 515

Modern Restaurant Management

SEPTEMBER 21, 2023

Encourage Customer Reviews : Customer reviews help people decide whether or not to visit your business. Ask your customers to leave a review and respond to all reviews, even negative ones, to show you care about the customer experience. Keep your profile updated to engage your customers.

Online Ordering Systems 507

Online Ordering Systems Purchasing Customer Experience 507

Modern Restaurant Management

MARCH 26, 2024

Here are some strategic actions that restaurant operators can implement utilizing their Point of Sale (POS) systems and technological resources to ensure a flawless customer experience and optimized sales.

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Point of Sale Customer Experience 294

Modern Restaurant Management

MARCH 18, 2024

The prix fix menu is gaining momentum as a way for restaurants to provide customer experiences and control inventory. Customer and Vendor Value Alignment – Leading restaurants are looking for value alignment with vendors focused on sustainability and transparency of business practices.

Food and Beverage 474

Food and Beverage Food and Beverage Chef Catering 474

Modern Restaurant Management

AUGUST 5, 2024

This summer event draws in both locals and tourists, making it a peak time for the city’s dining establishments. With over 600 participating restaurants, the event is a major attraction, bringing in thousands of diners eager to experience the city’s diverse culinary offerings.

Staffing 251

Staffing Kitchen Display System Inventory Inventory Management 251

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. The future of dining might feature meta-events, sending diners on a virtual journey to the vineyard where their wine was cultivated.

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Hospitality Hospitality Customer Experience Catering 493