Remove Customer Experience Remove Food and Beverage Remove Purchasing
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Is Contactless Forever?

Modern Restaurant Management

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

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Why (and How) to Apply Business Intelligence and Data Analytics to Restaurant Technology

Modern Restaurant Management

At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. But they will devote little strategic thought to longer term maintenance and support.

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How AI Technology Can Help Restaurants Stay Open

Modern Restaurant Management

Automated Ordering AI-powered chatbots can handle customer orders, reducing the need for human intervention. Within a single chat interface, consumers can go through the entire menu, choose food and beverage products, add them to their cart, and make payments. For example, Gupshup partnered with India-based food joint Wow!

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Everything You Need To Know About the Increasing Role of AI in Restaurants

Modern Restaurant Management

We hope you enjoy your dining experience with us. AI-based robots cook your food and deliver meals on time without missing a beat. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. To get a receipt for your order, reply with Hi.

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Keeping Up with Diners’ Expectations Amid Rising Prices

Modern Restaurant Management

Restaurants wanting to offset rising inflation rates and win back their loyal consumers should consider appealing to the current drivers of their purchasing decisions – access to valuable deals and convenience experiences. In doing so, they improve the customer experience, which, in turn, increases loyalty.

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Hungry for Growth: The Restaurant Industry in 2022

Modern Restaurant Management

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Food and beverage sales in the restaurant and foodservice industry are projected to total $789 billion in 2021, up 19.7

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MRM Research Roundup: Mid-July 2021 Edition

Modern Restaurant Management

Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across Brands that prioritize responding to reviews and maintaining listing accuracy typically have better insight into the true customer experience.