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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

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MRM EXCLUSIVE: Restaurants’ Lockdown Lessons Are Key to Coping with Soaring Costs

Modern Restaurant Management

Restaurants must keep innovating to elevate the diner experience. Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent.

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The Future of Dining in 2025 Is Smarter, Simpler, and More Personal

Modern Restaurant Management

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customer experiences.

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

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Restaurant Marketing Has Evolved: Unlock the Preferences of the Modern Customer

Modern Restaurant Management

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

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3 Must-Know Foodservice Trends Set to Dominate 2024

the CAMBRO blog

Fight Against Rising Costs In a landscape of rising food prices, keeping dining experiences affordable is a challenge for consumers and restaurants alike. Bureau of Labor Statistics , consumer prices for food away from home have documented prices that have risen to new heights. According to the U.S.

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The Fresh Forecast: Trends in Retail Foodservice 

The NAFEM Show

Shopping for value With inflation and rising food prices, customers crave value. However, this doesn’t just mean the lowest price point since many customers still demand quality products. Tapping into data The best way to understand customer purchase patterns and inventory demand is to look at the data.