Modern Restaurant Management

DECEMBER 30, 2024

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

Customer Experience 519

Customer Experience Food Prices Customer Service Customer Service 519

Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customer experiences.

Inventory 450

Inventory Inventory Management Purchasing Food Prices 450

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent.

Customer Experience 470

Customer Experience Food Service Food Service Food Prices 470

Modern Restaurant Management

JUNE 30, 2023

To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Customer Experience 449

Customer Experience Staffing Food Prices Purchasing 449

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Inventory Management 379

Inventory Management Food Prices Inventory Customer Service 379

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

Food and Beverage 294

Food and Beverage Food and Beverage Inventory Management Customer Experience 294

Modern Restaurant Management

MAY 1, 2020

The concept had a few caveats: consumers want the menu has to be the same as dine-in (not just a few menu items), food prices can't just be marked up to offset the costs, and they wouldn't want high order minimums. These firms should also intensify their efforts to ensure the best customer experience is delivered.”

Food and Beverage 479

Food and Beverage Food and Beverage Purchasing Food Supply 479