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In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customerexperience.
At the same time, a rise in fast-foodprices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customerexperiences.
Restaurants must keep innovating to elevate the diner experience. Foodprices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent.
To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customerexperience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.
. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. ” Frequent users adjusted their purchase behavior. consumers’ foodpurchasing trends before, during and after the COVID-19 stay-at-home restrictions.
Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation. Social activities (e.g.,
Key takeaways: The retail foodservice industry faces challenges around changing customer preferences and purchase patterns, supply chain issues and technology. Customers crave healthier options, global flavors and convenient, ready-to-eat meal options. It’s a win-win.
A failure to handle complex orders with speed and accuracy can damage the customerexperience for almost half of customers and lead to lost business. Favorite Super Bowl Foods A JeffBet study revealed America’s favorite Super Bowl foods, with some gameday classics appearing further down the list than you might expect.
Unfortunately, with consumers making more purchases from home, a trend that shows no signs of lessening, eating out is likely to be limited.” November and December purchases typically account for upwards of 50 percent of annual gift cards sales. That points to decent, but not great, overall holiday shopping.
Mark Kelegian and his family purchased Randy’s Donuts in 2015. ’ We’re one of the only restaurants serving filet mignon and lobster at fast foodprices.” Through May 23, guests can donate $3 or more to purchase a No Kid Hungry pin-up at Genghis Grill restaurants across the country.
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