Modern Restaurant Management

DECEMBER 30, 2024

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

Customer Experience 194

Customer Experience Food Prices Customer Service Customer Service 194

Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customer experiences.

Inventory 172

Inventory Inventory Management Purchasing Food Prices 172

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent.

Customer Experience 168

Customer Experience Food Service Food Service Food Prices 168

Modern Restaurant Management

JUNE 30, 2023

To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Customer Experience 168

Customer Experience Staffing Food Prices Purchasing 168

Modern Restaurant Management

MAY 1, 2020

. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. ” Frequent users adjusted their purchase behavior. consumers’ food purchasing trends before, during and after the COVID-19 stay-at-home restrictions.

Food and Beverage 152

Food and Beverage Food and Beverage Purchasing Food Supply 152

The NAFEM Show

JULY 3, 2024

Key takeaways: The retail foodservice industry faces challenges around changing customer preferences and purchase patterns, supply chain issues and technology. Customers crave healthier options, global flavors and convenient, ready-to-eat meal options. It’s a win-win.

Inventory 52

Inventory Purchasing Customer Experience Inventory Management 52

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation. Social activities (e.g.,

Food and Beverage 117

Food and Beverage Food and Beverage Inventory Management Customer Experience 117