Modern Restaurant Management

DECEMBER 30, 2024

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. Here are two places where I predict AI will have a majori mpact in the restaurant industry in the new year.

Customer Experience 100

Customer Experience Food Prices Customer Service Customer Service 100

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. It’s a tough time to be in the restaurant business. Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns.

Customer Experience 188

Customer Experience Food Service Food Service Food Prices 188

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Inventory Management 151

Inventory Management Food Prices Inventory Customer Experience 151

Modern Restaurant Management

JUNE 30, 2023

To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Customer Experience 179

Customer Experience Staffing Food Prices Purchasing 179

Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customer experiences.

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Inventory Inventory Management Purchasing Food Prices 100

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. These firms should also intensify their efforts to ensure the best customer experience is delivered.”

Purchasing 191

Purchasing Food and Beverage Food and Beverage Food Supply 191

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. The ACSI Restaurant and Food Delivery Study 2024 is based on 14,604 completed surveys.

Food and Beverage 117

Food and Beverage Food and Beverage Inventory Management Customer Experience 117