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In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. Here are two places where I predict AI will have a majori mpact in the restaurant industry in the new year.
At the same time, a rise in fast-foodprices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customerexperiences.
Restaurants must keep innovating to elevate the diner experience. It’s a tough time to be in the restaurant business. Foodprices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns.
2023 brought new challenges to the table for the restaurant industry, from rising foodprices due to inflation to continued disruptions in the supply chain. This data can help to inform improvements in restaurant marketing, customerexperience and your digital presence.
To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customerexperience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.
This means managing order complexity is crucial for pizza restaurants. A failure to handle complex orders with speed and accuracy can damage the customerexperience for almost half of customers and lead to lost business. ” Value of CustomerExperience New Qualtrics data shows that companies lost $3.7
This edition of Modern RestaurantManagement (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. These firms should also intensify their efforts to ensure the best customerexperience is delivered.”
This edition of Modern RestaurantManagement (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. The ACSI Restaurant and Food Delivery Study 2024 is based on 14,604 completed surveys.
This edition of Modern RestaurantManagement (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Topline numbers show robust restaurant sales growth during November. Holiday Traffic Not Enough.
Modern RestaurantManagement (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ’ We’re one of the only restaurants serving filet mignon and lobster at fast foodprices.” Randy's Donuts Plans Aggressive Expansion.
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