Remove Customer Experience Remove Food Prices Remove Staffing
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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

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MRM Research Roundup: Mid-Year 2024

Modern Restaurant Management

The former shows its commitment to customer satisfaction by running counter to the “shrinkflation” trend and providing more bang for the customer’s buck , while striving to maintain a cultured dedicated to quality. Customers give the highest ratings to the mobile apps (82) and websites (81) used to place orders.

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MRM Research Roundup: Super Bowl and Valentine’s Day 2024 Edition

Modern Restaurant Management

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Favorite Super Bowl Foods A JeffBet study revealed America’s favorite Super Bowl foods, with some gameday classics appearing further down the list than you might expect.

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MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

The concept had a few caveats: consumers want the menu has to be the same as dine-in (not just a few menu items), food prices can't just be marked up to offset the costs, and they wouldn't want high order minimums. These firms should also intensify their efforts to ensure the best customer experience is delivered.”

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MRM Research Roundup: Mid-December 2019 Edition

Modern Restaurant Management

Industry Continues to Grow, Adding to Mounting Staffing and Retention Pressures. Restaurants continue to face significant staffing pressures. Restaurants have had to keep up with this growth from a staffing standpoint amid the most difficult labor market in decades. Global food prices are rising worldwide.