Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Focus on Customer Experience and Personalization.

Customer Experience 539

Customer Experience Online Ordering Systems Hospitality Hospitality 539

Modern Restaurant Management

FEBRUARY 24, 2025

Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 This allows you to ensure your approach remains customer-friendly while still safeguarding your business.

Customer Experience 385

Customer Experience Point of Sale Staffing Hospitality 385

Modern Restaurant Management

MAY 1, 2024

One of the most unfortunate consequences of communication silos in the hospitality industry is a negative guest experience, and in the restaurant business, the guest experience is everything. Despite being in customer-facing roles, these individuals are rarely involved in the decision-making process.

Customer Experience 492

Customer Experience Inventory Management Inventory Restaurant Manager 492

Modern Restaurant Management

APRIL 12, 2023

That idea holds true in the hospitality and food service industries where crucial business decisions are made every day. From condensing overstocked items and adjusting inventory levels to enhancing employee training and revamping the customer experience, there are so many ways restaurant analytics could be used to improve the bottom line.

Inventory 491

Inventory Point of Sale Customer Experience Recipes 491

Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. Practice Even Better Customer Service. Reward Customer Loyalty.

Customer Service 504

Customer Service Customer Service Hospitality Hospitality 504

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

Customer Experience 473

Customer Experience Recipes Inventory Inventory Management 473

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 471

Customer Experience Food Service Food Service Dining Operations 471

Modern Restaurant Management

MARCH 31, 2021

These efforts should be made clear but not necessarily glaring or overt; customers’ very important secondary need is to enjoy the culinary arts in an environment of some normalcy. Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable.

Restaurant Management 474

Restaurant Management Restaurant Manager Hospitality Hospitality 474

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment.

Customer Experience 493

Customer Experience Hospitality Hospitality Restaurant Management 493

Modern Restaurant Management

AUGUST 28, 2024

By acknowledging positive sentiment and thanking consumers for their input, brands can assure their audience that their voices are heard and that concerns are being addressed, ultimately enhancing the overall customer experience. Brands must engage with consumers on social and immediately respond to both positive and negative feedback.

Customer Service 442

Customer Service Customer Service Customer Experience Restaurant Management 442

Modern Restaurant Management

NOVEMBER 14, 2024

AI phone agents are revolutionizing customer experience in the restaurant industry, transforming how businesses handle customer engagement over the phone and reducing the interruptions in operations. What Are AI Agents and What are They Used For?

Customer Experience 448

Customer Experience Customer Service Customer Service Hospitality 448

Hospitality Net

JUNE 23, 2023

Introduction: In today’s rapidly evolving digital landscape, businesses across various sectors are recognizing the importance of digitizing their operations to meet the changing demands of their customers. The hospitality industry is no exception.

Customer Experience 96

Customer Experience Hospitality Hospitality 96

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently. .”

Food and Beverage 568

Food and Beverage Food and Beverage Customer Experience Catering 568

Modern Restaurant Management

DECEMBER 8, 2022

New technology innovations now being introduced into the hospitality industry are designed to level out those pinch points. But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays.

Inventory 471

Inventory Food and Beverage Food and Beverage Customer Experience 471

Modern Restaurant Management

SEPTEMBER 14, 2022

Competition : The pandemic significantly affected the restaurant and hospitality industries. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. Improve Customer Experience : Repeat customers are the backbone of a restaurant business.

Staffing 528

Staffing Customer Experience Inventory Food and Beverage 528

Modern Restaurant Management

MAY 16, 2020

Deliver a Stellar Customer Experience. Customer experience can make or break your brand. True hospitality and creativity will set you apart from other restaurants, so figure out how to extend their guest experience beyond their four walls.

Catering 450

Catering Catering Customer Experience Hospitality 450

Hospitality Net

SEPTEMBER 25, 2024

Snowflake (NYSE: SNOW), the AI Data Cloud company, today announced the launch of the AI Data Cloud for Travel and Hospitality, uniting Snowflake’s data platform, AI capabilities, and industry-specific solutions to deliver best-in-class data insights for the travel and hospitality industry.

Customer Experience 98

Customer Experience Cruise Hospitality Hospitality 98

Hospitality Net

DECEMBER 27, 2024

Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a lightning round style for one of his projects. Lets play 20 Questions. As I considered my answers, I realized that the subscribers to my newsletter and videos would also enjoy them.

Customer Experience 105

Customer Experience 105

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 437

Customer Experience Inventory Restaurant Manager Restaurant Management 437

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Customer Experience 419

Customer Experience Inventory Inventory Management Food and Beverage 419

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. The pandemic prompted many workers to reevaluate their careers, working conditions, and long-term objectives. Even today, the latest data from the U.S.

Food Preparation 507

Food Preparation Inventory Management Staffing Inventory 507

Hospitality Net

SEPTEMBER 6, 2024

The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty.

Customer Experience 80

Customer Experience Hospitality Hospitality 80

Hospitality Net

FEBRUARY 19, 2024

TrustYou, a global leader in guest feedback management and hospitality technology solutions, is proud to announce the launch of its groundbreaking Customer Experience Platform (CXP) at ITB Berlin 2024.

Customer Experience 98

Customer Experience Hospitality Hospitality 98

Modern Restaurant Management

JULY 2, 2020

The COVID-19 pandemic has necessarily prompted the hospitality industry as a whole to adapt to new business models or risk folding entirely. The ability to provide safe and consistent customer experiences is paramount. And that’s meant that cybersecurity has had to become a bigger part of the consideration.

Customer Experience 598

Customer Experience Customer Service Customer Service Hospitality 598

Hospitality Net

FEBRUARY 15, 2024

Functionality versus customer experience: Do they belong together? And here’s a story to make the point: Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more!

Customer Experience 94

Customer Experience 94

Modern Restaurant Management

MARCH 11, 2025

Nothing Has Changed Despite all the changes in the restaurant industry, the fundamentals remain the same: customer experience is still king. In today’s post-pandemic environment, a solid tech stack is a game-changer for restaurant brands, driving efficiency and better customer experiences. How Do You Stack Up?

Customer Experience 329

Customer Experience Staffing Inventory Catering 329

Modern Restaurant Management

APRIL 9, 2024

With a significant number of operators signaling their intention to incorporate this transformative technology, we are excited for the future of the hospitality industry," said Alex Sambvani, founder and CEO of Slang.ai. "Embracing

Inventory 481

Inventory Customer Service Customer Service Inventory Management 481

Modern Restaurant Management

NOVEMBER 10, 2023

Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. Some elements of the customer experience restaurants must consider creating an exceptional customer journey include staff friendliness, wait times, quality of products, and more.

Customer Experience 275

Customer Experience Restaurant Management Restaurant Manager Hospitality 275

Hospitality Net

APRIL 8, 2024

David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand. HSMAI Staff recently had the opportunity to chat with David C.

Customer Experience 109

Customer Experience 109

Hospitality Net

MAY 11, 2023

In business, customer experience is often presented as a differentiator, something a company chooses to focus on in order to outperform its competitors.

Customer Experience 97

Customer Experience Purchasing 97

Modern Restaurant Management

MAY 9, 2023

Customer Experience Any business person will tell you that the best way to boost revenue over time is to make such a great impression that new customers keep coming back for more. Building a loyal fan base is all about creating great experiences and, for this, automation can be a very useful tool.

Customer Experience 444

Customer Experience Inventory Purchasing Hospitality 444

Modern Restaurant Management

DECEMBER 20, 2022

Thanks to our on-demand hospitality business model, we fared well this last year, and have been able to tackle labor shortages head on with the implementation of Service Leaders at each of our restaurants. If 2022 made one thing clear, it’s that consumers want a digital experience. Hospitality will undoubtedly do well.

Food and Beverage 493

Food and Beverage Food and Beverage Staffing Customer Experience 493

Modern Restaurant Management

MAY 26, 2023

This as today’s highly discriminating and demanding hospitality marketplace is seemingly rife with substitutable solutions. One great way to exhibit empathy in brand messaging is by addressing common and specific customer pain points like that related to productivity, financial, processes and support.

Hospitality 251

Hospitality Hospitality Customer Experience 251

Hospitality Net

JULY 1, 2024

Generative AI heralds a new era of hospitality by helping companies craft more personal and seamless experiences for travelers and guests.

Customer Experience 81

Customer Experience Hospitality Hospitality 81

Hospitality Net

MARCH 27, 2024

I am interested in how different companies are using AI to enhance customer experience and use AI to boost their performance and quality. How can we use AI to build an intelligent experience engine and ultimately enhance the guest experience?

Customer Experience 72

Customer Experience 72

Modern Restaurant Management

DECEMBER 5, 2023

Customers can enjoy a seamless dining experience, and restaurant operators can realize greater returns on their investments. Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience.

Hospitality 493

Hospitality Hospitality Customer Experience Catering 493

Modern Restaurant Management

JULY 20, 2021

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. The pandemic has devastated the restaurant industry, with profitability and staffing levels down for the vast majority of restaurant operators.

Staffing 493

Staffing Customer Experience Hospitality Hospitality 493