Hospitality Net

FEBRUARY 15, 2024

Functionality versus customer experience: Do they belong together? And here’s a story to make the point: Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more!

Customer Experience 94

Customer Experience 94

Hospitality Net

APRIL 1, 2024

If you operate in the hotel or hospitality industry, you’ll know that the customer’s experience is EVERYTHING.

Customer Experience 52

Customer Experience Hospitality Hospitality 52

Hospitality Net

MARCH 27, 2024

I am interested in how different companies are using AI to enhance customer experience and use AI to boost their performance and quality. How can we use AI to build an intelligent experience engine and ultimately enhance the guest experience?

Customer Experience 72

Customer Experience 72

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. Virtual hospitality could also lead to more streams of revenue. One big consideration is the technical infrastructure that’s required to support virtual hospitality.

Hospitality 179

Hospitality Hospitality Customer Experience Online Ordering Systems 179

Hospitality Net

JUNE 5, 2024

You have to be careful when making assumptions about customers based on generation-specific stereotypes, as there are exceptions to every rule. However, it’s fair to say that Generation Z consumers - born between the mid-1990s and 2010 - have different customer experience expectations, including customer service strategy.

Customer Experience 73

Customer Experience Customer Service Customer Service 73

Hospitality Net

DECEMBER 13, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Customer Experience 52

Customer Experience Customer Service Customer Service Purchasing 52

Hospitality Net

JUNE 12, 2023

This week, Jez and Darren receive Tristan Gadsby, CEO of Alliants, the experts at enabling exceptional customer experiences in hospitality and retail. Welcome back to Cloudbusting!

Customer Experience 40

Customer Experience Hospitality Hospitality 40

Hospitality Net

MAY 11, 2023

In business, customer experience is often presented as a differentiator, something a company chooses to focus on in order to outperform its competitors.

Customer Experience 97

Customer Experience Purchasing 97

Hospitality Net

APRIL 8, 2024

David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand. HSMAI Staff recently had the opportunity to chat with David C.

Customer Experience 109

Customer Experience 109

Hospitality Net

MARCH 20, 2024

Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive.

Customer Experience 98

Customer Experience Hospitality Hospitality 98

Hospitality Net

FEBRUARY 19, 2024

TrustYou, ein weltweit führender Anbieter von Lösungen für Gästefeedback- und Hoteltechnologie, gibt die Einführung seiner innovativen Customer Experience Platform (CXP) auf der ITB Berlin 2024 bekannt.

Customer Experience 73

Customer Experience 73

Hospitality Net

APRIL 24, 2024

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more time at the repair center than in his garage. If it were me, I’d ask the dealer to replace the car.

Customer Experience 92

Customer Experience Purchasing 92

Hospitality Net

JULY 24, 2024

PEMBROKE PINES, FL – July 24, 2024 ComOps, a leading customer experience (CX) and professional service solutions provider today announced a new collaboration with Infor, the industry cloud company.

Hospitality 97

Hospitality Hospitality Customer Experience 97

Hospitality Net

AUGUST 19, 2024

The intersection of artificial intelligence and the hospitality and travel industries heralds a transformative era characterized by unprecedented operational efficiencies and enhanced customer experiences.

Hospitality 75

Hospitality Hospitality Customer Experience 75

Hospitality Net

FEBRUARY 18, 2024

The contrast is stark, and it underscores a fundamental truth about hospitality – employee engagement and customer experience are powerfully intertwined. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs.

Hospitality 83

Hospitality Hospitality Customer Experience 83

Hospitality Net

APRIL 11, 2023

As the hospitality industry continues to navigate the challenges of the pandemic, there is a growing need for innovative solutions that can enhance customer experiences while minimizing staff interactions.

Hospitality 104

Hospitality Hospitality Customer Experience 104

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 180

Hospitality Hospitality Customer Experience 180

Hospitality Net

FEBRUARY 8, 2024

At one time, the concept of remote work simply didn’t fit into the hospitality paradigm. After all, the very idea of hospitality required a physical presence to facilitate the customer experience. In the aftermath of the pandemic, remote work has burgeoned into a significant trend in hospitality.

Hospitality 75

Hospitality Hospitality Customer Experience 75

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Customer Feedback.

Hospitality 230

Hospitality Hospitality Customer Experience Purchasing 230

Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives. We’ve witnessed the hardships that communities of color face across the U.S.

Hospitality 197

Hospitality Hospitality Customer Experience Catering 197

Hospitality Net

JUNE 27, 2023

ALPHARETTA, GA — JUNE 27, 2023 —Despite rising economic headwinds from elevated inflation in 2023, a 2023 EY report Hospitality Industry Looks Strong for 2023 – Despite Recession Fears predicts continued strong performance for the hospitality industry throughout 2023 while also cautioning, “The industry should continue to focus on efficiencies at the (..)

Hospitality 75

Hospitality Hospitality Customer Experience 75

Hospitality Net

FEBRUARY 22, 2024

Technology increasingly permeates products and customer experiences across the hospitality and restaurant industries. That can elevate the experiences, but it can also put assets, customers and reputations at risk. There are many ways to substitute an online interaction for an employee interaction.”

Hospitality 70

Hospitality Hospitality Customer Experience 70

Hospitality Net

JULY 29, 2024

Social interaction is at the core of human well-being and the heart of any hospitality business. Numerous empirical studies in the hospitality literature have reported the positive effect of social interactions on customer experience and satisfaction.

Customer Experience 104

Customer Experience Hospitality Hospitality 104

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

Hospitality 189

Hospitality Hospitality Customer Experience Point of Sale 189

Hospitality Net

JUNE 19, 2024

While Ms Quek Huilin always had her sights on pursuing theater, she was drawn to the passion, genuine human connections and camaraderie exemplified by both front- and back-of-house team members in delivering immersive, seamless customer experiences.

Customer Experience 59

Customer Experience Hospitality Hospitality 59

Hospitality Net

JUNE 12, 2024

The project includes transferring existing systems to AWS and optimizing the hotel group’s SAP landscape to leverage Cloud-native efficiencies, such as automation, data analytics, and cost optimization, to deliver enhanced experiences and drive customer loyalty.

Customer Experience 68

Customer Experience 68

Hospitality Net

JUNE 9, 2023

It is predicted that in the next few decades, the metaverse is the emerging disruptive technology that will revolutionize customers’ experience in the hospitality and marketing industry (Buhalis et al., The buzzword "Metaverse" has become viral globally when Facebook announced its new name "Meta" in late 2021.

Hospitality 52

Hospitality Hospitality Customer Experience 52

Hospitality Net

MAY 31, 2024

The hospitality sector is no exception, with hotel groups seeking new ways to enhance customer experience and operational efficiency. In an era of constant evolution, industries must continuously innovate to stay competitive.

Customer Experience 98

Customer Experience Hospitality Hospitality 98

Modern Restaurant Management

OCTOBER 3, 2024

Soundtrack Your Brand , a global music streaming service for businesses, commissioned an independent research firm to survey 150 brand leaders in the restaurant, hospitality and retail industries on the challenges and opportunities in music branding experiences.

Customer Experience 88

Customer Experience Hospitality Hospitality 88

Hospitality Net

DECEMBER 20, 2023

In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospitality approach can elevate customer service quality in any sector.

Customer Service 40

Customer Service Customer Service Hospitality Hospitality 40

Modern Restaurant Management

AUGUST 28, 2024

By acknowledging positive sentiment and thanking consumers for their input, brands can assure their audience that their voices are heard and that concerns are being addressed, ultimately enhancing the overall customer experience. Brands must engage with consumers on social and immediately respond to both positive and negative feedback.

Customer Service 176

Customer Service Customer Service Customer Experience Restaurant Management 176

Sculpture Hospitality

AUGUST 27, 2024

It's more than just pouring drinks; it's about creating an exceptional customer experience while maximizing profitability. Running a successful bar is a complex dance of numbers, people, and passion.

Customer Experience 132

Customer Experience 132

Modern Restaurant Management

MAY 1, 2024

One of the most unfortunate consequences of communication silos in the hospitality industry is a negative guest experience, and in the restaurant business, the guest experience is everything. Despite being in customer-facing roles, these individuals are rarely involved in the decision-making process.

Customer Experience 197

Customer Experience Inventory Management Inventory Restaurant Management 197

Fast Casual

DECEMBER 21, 2022

Technology is playing a big role in providing a robust digital customer experience.

Customer Experience 109

Customer Experience Hospitality Hospitality 109

Sculpture Hospitality

JANUARY 31, 2020

Restaurants and bars around the world invest millions of dollars to improve their customer experience (CX) and to ensure customers come back to their brand time and time again.

Customer Experience 117

Customer Experience Hospitality Hospitality 117

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

Customer Experience 189

Customer Experience Recipes Inventory Inventory Management 189

Modern Restaurant Management

APRIL 12, 2023

That idea holds true in the hospitality and food service industries where crucial business decisions are made every day. From condensing overstocked items and adjusting inventory levels to enhancing employee training and revamping the customer experience, there are so many ways restaurant analytics could be used to improve the bottom line.

Inventory 196

Inventory Point of Sale Customer Experience Recipes 196