Hospitality Net

FEBRUARY 15, 2024

Functionality versus customer experience: Do they belong together? And here’s a story to make the point: Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more!

Customer Experience 94

Customer Experience 94

Hospitality Net

SEPTEMBER 6, 2024

The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty.

Customer Experience 80

Customer Experience Hospitality Hospitality 80

Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives. We’ve witnessed the hardships that communities of color face across the U.S.

Hospitality 196

Hospitality Hospitality Customer Experience Catering 196

Hospitality Net

APRIL 8, 2024

David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand. HSMAI Staff recently had the opportunity to chat with David C.

Customer Experience 109

Customer Experience 109

Hospitality Net

MAY 11, 2023

In business, customer experience is often presented as a differentiator, something a company chooses to focus on in order to outperform its competitors.

Customer Experience 97

Customer Experience Purchasing 97

Hospitality Net

JULY 1, 2024

Generative AI heralds a new era of hospitality by helping companies craft more personal and seamless experiences for travelers and guests.

Customer Experience 81

Customer Experience Hospitality Hospitality 81

Hospitality Net

MARCH 27, 2024

I am interested in how different companies are using AI to enhance customer experience and use AI to boost their performance and quality. How can we use AI to build an intelligent experience engine and ultimately enhance the guest experience?

Customer Experience 72

Customer Experience 72

Hospitality Net

MARCH 20, 2024

Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive.

Customer Experience 98

Customer Experience Hospitality Hospitality 98

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 173

Hospitality Hospitality Customer Experience 173

Hospitality Net

JUNE 5, 2024

You have to be careful when making assumptions about customers based on generation-specific stereotypes, as there are exceptions to every rule. However, it’s fair to say that Generation Z consumers - born between the mid-1990s and 2010 - have different customer experience expectations, including customer service strategy.

Customer Experience 73

Customer Experience Customer Service Customer Service 73

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

Hospitality 178

Hospitality Hospitality Customer Experience Point of Sale 178

Hospitality Net

APRIL 24, 2024

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more time at the repair center than in his garage. If it were me, I’d ask the dealer to replace the car.

Customer Experience 92

Customer Experience Purchasing 92

Hospitality Net

JANUARY 1, 2025

Heres a link to the article that featured the first Ten Customer Experience questions and answers.) This week, Im tackling the answers to 10 more of the 20 questions I answered last week. Are you ready?

Customer Experience 59

Customer Experience 59

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. The bottom line?

Staffing 223

Staffing Hospitality Hospitality Customer Experience 223

Hospitality Net

FEBRUARY 19, 2024

TrustYou, ein weltweit führender Anbieter von Lösungen für Gästefeedback- und Hoteltechnologie, gibt die Einführung seiner innovativen Customer Experience Platform (CXP) auf der ITB Berlin 2024 bekannt.

Customer Experience 73

Customer Experience 73

Hospitality Net

APRIL 11, 2023

As the hospitality industry continues to navigate the challenges of the pandemic, there is a growing need for innovative solutions that can enhance customer experiences while minimizing staff interactions.

Hospitality 104

Hospitality Hospitality Customer Experience 104

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Focus on Customer Experience and Personalization.

Customer Experience 213

Customer Experience Online Ordering Systems Hospitality Hospitality 213

Hospitality Net

APRIL 1, 2024

If you operate in the hotel or hospitality industry, you’ll know that the customer’s experience is EVERYTHING.

Customer Experience 52

Customer Experience Hospitality Hospitality 52

Hospitality Net

JULY 24, 2024

PEMBROKE PINES, FL – July 24, 2024 ComOps, a leading customer experience (CX) and professional service solutions provider today announced a new collaboration with Infor, the industry cloud company.

Hospitality 97

Hospitality Hospitality Customer Experience 97

Hospitality Net

AUGUST 19, 2024

The intersection of artificial intelligence and the hospitality and travel industries heralds a transformative era characterized by unprecedented operational efficiencies and enhanced customer experiences.

Hospitality 99

Hospitality Hospitality Customer Experience 99

Hospitality Net

SEPTEMBER 9, 2024

From AI-powered room service that knows your guest’s favorite midnight snack to chatbots that give travel advice like a seasoned globetrotter, artificial intelligence (AI) in hospitality is like having a unicorn in your hotel garden.

Customer Experience 49

Customer Experience Hospitality Hospitality 49

Sculpture Hospitality

JANUARY 31, 2020

Restaurants and bars around the world invest millions of dollars to improve their customer experience (CX) and to ensure customers come back to their brand time and time again.

Customer Experience 117

Customer Experience Hospitality Hospitality 117

Hospitality Net

FEBRUARY 18, 2024

The contrast is stark, and it underscores a fundamental truth about hospitality – employee engagement and customer experience are powerfully intertwined. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs.

Hospitality 83

Hospitality Hospitality Customer Experience 83

Modern Restaurant Management

MAY 1, 2024

One of the most unfortunate consequences of communication silos in the hospitality industry is a negative guest experience, and in the restaurant business, the guest experience is everything. Despite being in customer-facing roles, these individuals are rarely involved in the decision-making process.

Customer Experience 188

Customer Experience Inventory Management Inventory Restaurant Manager 188

Hospitality Net

DECEMBER 13, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Customer Experience 52

Customer Experience Customer Service Customer Service Purchasing 52

Fast Casual

DECEMBER 21, 2022

Technology is playing a big role in providing a robust digital customer experience.

Customer Experience 108

Customer Experience Hospitality Hospitality 108

Modern Restaurant Management

APRIL 12, 2023

That idea holds true in the hospitality and food service industries where crucial business decisions are made every day. From condensing overstocked items and adjusting inventory levels to enhancing employee training and revamping the customer experience, there are so many ways restaurant analytics could be used to improve the bottom line.

Inventory 179

Inventory Point of Sale Customer Experience Recipes 179

Modern Restaurant Management

MARCH 31, 2021

These efforts should be made clear but not necessarily glaring or overt; customers’ very important secondary need is to enjoy the culinary arts in an environment of some normalcy. Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable.

Restaurant Manager 188

Restaurant Manager Restaurant Management Hospitality Hospitality 188

Hospitality Net

JUNE 12, 2023

This week, Jez and Darren receive Tristan Gadsby, CEO of Alliants, the experts at enabling exceptional customer experiences in hospitality and retail. Welcome back to Cloudbusting!

Customer Experience 40

Customer Experience Hospitality Hospitality 40

Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. Practice Even Better Customer Service. Reward Customer Loyalty.

Customer Service 181

Customer Service Customer Service Hospitality Hospitality 181

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

Customer Experience 174

Customer Experience Recipes Inventory Inventory Management 174

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment.

Customer Experience 188

Customer Experience Hospitality Hospitality Restaurant Management 188

Hospitality Net

FEBRUARY 8, 2024

At one time, the concept of remote work simply didn’t fit into the hospitality paradigm. After all, the very idea of hospitality required a physical presence to facilitate the customer experience. In the aftermath of the pandemic, remote work has burgeoned into a significant trend in hospitality.

Hospitality 75

Hospitality Hospitality Customer Experience 75

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently. .”

Food and Beverage 222

Food and Beverage Food and Beverage Customer Experience Catering 222

Hospitality Net

JULY 29, 2024

Social interaction is at the core of human well-being and the heart of any hospitality business. Numerous empirical studies in the hospitality literature have reported the positive effect of social interactions on customer experience and satisfaction.

Customer Experience 104

Customer Experience Hospitality Hospitality 104

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 170

Customer Experience Food Service Food Service Dining Operations 170

Hospitality Net

JUNE 27, 2023

ALPHARETTA, GA — JUNE 27, 2023 —Despite rising economic headwinds from elevated inflation in 2023, a 2023 EY report Hospitality Industry Looks Strong for 2023 – Despite Recession Fears predicts continued strong performance for the hospitality industry throughout 2023 while also cautioning, “The industry should continue to focus on efficiencies at the (..)

Hospitality 75

Hospitality Hospitality Customer Experience 75