Remove Customer Experience Remove Hospitality Remove Purchasing
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The Link Between Sales and Customer Experience

Hospitality Net

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

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Creating memorable customer experiences: How to go the extra mile

Hospitality Net

In business, customer experience is often presented as a differentiator, something a company chooses to focus on in order to outperform its competitors.

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Customer Experience Is Like Maintenance on Your Car

Hospitality Net

He purchased an expensive new car just eight months ago. I was talking to a friend the other day. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more time at the repair center than in his garage.

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How Restaurants Deliver Great Hospitality with Contactless Ordering and Payment

Modern Restaurant Management

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Customer Feedback. Product Mix (PMIX).

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Beyond the Plate: Evolution and Exploration in the 2024 Restaurant Scene

Modern Restaurant Management

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

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NCR Reveals 2022 Hospitality Trends and Predictions

Modern Restaurant Management

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

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Restaurant Guests in the Driver’s Seat

Modern Restaurant Management

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?