Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. This effort transforms previously wasted downtime into productive interactions with your brand.

Customer Experience 184

Customer Experience Customer Service Customer Service Restaurant Manager 184

Modern Restaurant Management

DECEMBER 20, 2023

With this information, you can make informed decisions like tailoring LTOs and promotions, as well as refining the menu to match the tastes of your guests. In a rapidly evolving industry, innovation is integral to transforming customer experiences and maintaining a competitive edge.

Customer Experience 195

Customer Experience 195

Modern Restaurant Management

DECEMBER 7, 2020

All three of these methods introduce the “human element," or the error-prone potential of manually entering information. Even though personal interaction is a critical part of creating a great customer experience, it's a confounding element in obtaining timely, reliable information from brand audits.

Customer Experience 118

Customer Experience 118

Modern Restaurant Management

JULY 11, 2023

Relevant, Up-to-Date Information The cost of replacing physical menus to reflect a dish or price change can add up. Informed Decision-Making Traditional menus force you to work within a set content space. Helpful Customer Insights QR code ordering also facilitates information sharing between customers and restaurants.

Customer Experience 105

Customer Experience Chef 105

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Customer Experience 194

Customer Experience Restaurant Manager Restaurant Management 194

Modern Restaurant Management

JANUARY 3, 2022

In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts. A free, online QR code generator encodes information into a QR code. A free, online QR code generator encodes information into a QR code.

Customer Experience 219

Customer Experience 219

Modern Restaurant Management

OCTOBER 21, 2019

There are now phone solutions that allow owners and managers to see what their customers are calling about, the frequency at which they're calling and more. This visibility allows for more intelligent decision making that can increase revenue and improve the customer experience.

Customer Experience 90

Customer Experience Customer Service Customer Service 90

Modern Restaurant Management

NOVEMBER 14, 2024

AI phone agents are revolutionizing customer experience in the restaurant industry, transforming how businesses handle customer engagement over the phone and reducing the interruptions in operations. All the information in a file that the digital host should know to inform guests when asked.

Customer Experience 164

Customer Experience Customer Service Customer Service Hospitality 164

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Whip Up More Customer Engagement More than 60 percent of restaurants say their top strategic goal is improving digital customer engagement.

Customer Experience 196

Customer Experience Recipes Purchasing 196

Modern Restaurant Management

MAY 1, 2024

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

Customer Experience 188

Customer Experience Inventory Management Inventory Restaurant Manager 188

Modern Restaurant Management

MARCH 6, 2024

While these are more of an entertainment experience, it is more likely that other XR-based technology (Extended Reality) like Augmented Reality be used to provide unique and improved information and improved customer experiences.

Customer Experience 174

Customer Experience Customer Service Customer Service Inventory Management 174

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience. Collaborate with the right partner s.

Food Safety 181

Food Safety Customer Experience Inventory Inventory Management 181

Modern Restaurant Management

JULY 13, 2021

Personalization is a key ingredient to dishing up a comprehensive customer experience, capturing valuable data and enabling brands to reach out to customers though several touchpoints that create the customer journey: the drive-thru, menu board, branded apps, kiosks and loyalty programs. Further, 97.2

Customer Experience 212

Customer Experience Purchasing Inventory 212

Modern Restaurant Management

MARCH 27, 2020

The information enables them to make informed decisions owners to know busy times and food preferences for a particular season. Staff Scheduling and Customer Experience. A very significant role has been played by AI in enhancing numerous features of the software used by restaurants to calculate the customer experience.

Inventory 171

Inventory Staffing Customer Experience Inventory Management 171

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. On top of the foundation are advanced methods to gather data, such as loyalty programs, new communication channels and customer relationship management.

Hospitality 165

Hospitality Hospitality Customer Experience Online Ordering Systems 165

Modern Restaurant Management

MARCH 26, 2020

At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. As the industry gets on the road to recovery, this will be more important than ever.

Food and Beverage 183

Food and Beverage Food and Beverage Customer Experience Staffing 183

Modern Restaurant Management

OCTOBER 21, 2024

A good restaurant manager must be able to clearly communicate with staff and business owners to make sure the customers are receiving the best service possible, and that the restaurant is excelling on every level. Management acts as a bridge between staff, customers and leadership, to ensure everything works as one functioning body.

Restaurant Management 161

Restaurant Management Restaurant Manager Customer Experience 161

Modern Restaurant Management

SEPTEMBER 1, 2020

The best hospitality operators obsess over the guest experience. This is valuable information that, if acted upon, can make a real difference in guest satisfaction and important factors like willingness to recommend and return visits. Customer Feedback. Incorporate Rich Imagery and Multimedia. Get Cozy with Your Data.

Hospitality 230

Hospitality Hospitality Customer Experience Purchasing 230

Modern Restaurant Management

DECEMBER 8, 2022

But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays. Design Your Holiday Customer Experience. Increasingly, beverage customers associate “events” with ABV information.

Inventory 168

Inventory Food and Beverage Food and Beverage Customer Experience 168

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out.

Customer Experience 221

Customer Experience Chef 221

Modern Restaurant Management

FEBRUARY 1, 2022

Google’s free business profiles enable your information to show up on search and maps. Note : If you already claimed your Google Business Profile, ensure all the information is correct and actively add photos, posts and information to ensure your profile is as robust as possible. ” decisions.

Customer Experience 196

Customer Experience Purchasing 196

Lithos POS

NOVEMBER 15, 2024

Customer experience is a key factor that can make or break a retail business. The Importance of Customer Experience in Retail Before we dive into the role of POS software , it’s important to understand why customer experience is such a critical aspect of retail success. The answer lies in POS software.

Customer Experience 52

Customer Experience Inventory Point of Sale Purchasing 52

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Pixels and Bites.

Customer Experience 181

Customer Experience Purchasing Point of Sale 181

Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience. They need to have the latest information.

Customer Experience 197

Customer Experience Customer Service Customer Service Catering 197

Modern Restaurant Management

FEBRUARY 2, 2024

WiFi connectivity is also crucial for operational management and enhancing the customer experience, allowing patrons to interact digitally with the restaurant for orders, payments, and feedback. With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences.

Inventory 172

Inventory Inventory Management Customer Experience Customer Service 172

Modern Restaurant Management

DECEMBER 1, 2020

Below, we’ll explore three steps to building relationships and an effective customer loyalty program. Consider Your Customer’s Safety and Privacy. It’s no secret among bar and restaurant owners that customer experience is key. First, consider adopting a touchless loyalty system.

Customer Experience 194

Customer Experience Catering Catering 194

Modern Restaurant Management

APRIL 26, 2022

Restaurants that integrate AI into their POS systems benefit from detailed analytical data generated by the system, which informs management about the utilization of inventory items, resulting in significant cost savings. Another application of AI in restaurants is the creation of Personalized Customer Experiences via Kiosks.

Customer Experience 192

Customer Experience Purchasing Inventory 192

Modern Restaurant Management

MARCH 6, 2023

Unifying communication channels and task management not only allows managers to have visibility on task execution, but it also gives employees a digital resource that can be quickly accessed for information on protocol. For example, managers can easily adjust cleaning schedules and ensure assignments are completed.

Staffing 164

Staffing Customer Experience Recipes 164

Modern Restaurant Management

AUGUST 28, 2023

There have never been more ways for restaurants to capture information about customers. Simply put, digital transformation is upgrading technology to make the most of the information available to you, allowing you to drive sales how you see fit by satisfying customers. It isn’t useful in its own right.

Customer Experience 158

Customer Experience Point of Sale 158

Modern Restaurant Management

JUNE 9, 2022

Understand customer cravings and business needs through data. Consider tapping into the treasure trove of customer information your POS platform contains. For instance, use spend and non-spend data to gain deeper insight into what guests value so you can focus efforts on driving repeat visits with customized loyalty offerings.

Point of Sale 177

Point of Sale Customer Experience Chef 177

Modern Restaurant Management

JUNE 30, 2022

This would comprise information related to when the order was formed, the order number, payment mechanism, quantity of items ordered, and name of the delivery associate, total order cost, delivery address, and more. Apart from a great end customer experience, this also allows the brand to keep a track of its drivers and measure performance.

Customer Experience 156

Customer Experience 156

Modern Restaurant Management

MAY 16, 2020

Find out this information beforehand and make the overall experience smoother for your driver and customer. For contactless delivery, coordinate a drop-off location and time with customers before the scheduled delivery time. Deliver a Stellar Customer Experience.

Catering 177

Catering Catering Customer Experience Hospitality 177

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information.

Customer Experience 171

Customer Experience Restaurant Manager Restaurant Management Purchasing 171

Modern Restaurant Management

SEPTEMBER 14, 2020

It’s a good time to create a reopening playbook so you’ll be ready to welcome customers back when it’s safe and have a solid plan to enforce capacity limits and social distancing. Before the pandemic, familiar routines guided employee and customer interactions. Creating a Restaurant Reopening Playbook.

Online Ordering Systems 189

Online Ordering Systems Customer Experience FDA Purchasing 189

Lavu

FEBRUARY 14, 2024

This seamless integration between sales and inventory management means you can instantly identify which liquors or food items are your best sellers, helping you make informed decisions about what to stock up on. Related: Customization is King: Using POS Systems with Open APIs 2. Managers get real-time updates about inventory.

Inventory Management 166

Inventory Management Inventory Point of Sale Kitchen Display System 166

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 170

Customer Experience Food Service Food Service Dining Operations 170