Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. Next, ask for their anniversary. Turn it into a drip-style campaign.

Customer Experience 215

Customer Experience 215

Modern Restaurant Management

SEPTEMBER 23, 2020

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. But for all restaurants, now is the time to put these tools in place.

Customer Experience 239

Customer Experience Hospitality Hospitality Customer Service 239

Modern Restaurant Management

JULY 11, 2023

Relevant, Up-to-Date Information The cost of replacing physical menus to reflect a dish or price change can add up. Informed Decision-Making Traditional menus force you to work within a set content space. Helpful Customer Insights QR code ordering also facilitates information sharing between customers and restaurants.

Customer Experience 126

Customer Experience Chef 126

Fast Casual

SEPTEMBER 22, 2022

Your customers’ reviews are telling you exactly what they want. They’re your go-to source of information on how your customer experience (CX) stacks up. Review data is an invaluable wellspring of information you can use to refine your CX and then watch as more customers come through your doors.

Customer Experience 64

Customer Experience 64

Lithos POS

FEBRUARY 6, 2023

A dynamic customer experience strategy plays a crucial role in driving growth in the restaurant business. A positive customer experience is critical to the restaurant business. It improves customer loyalty and enhances brand reputation and positive word-of-mouth referrals.

Customer Experience 40

Customer Experience Point of Sale Customer Service Customer Service 40

Modern Restaurant Management

DECEMBER 7, 2020

All three of these methods introduce the “human element," or the error-prone potential of manually entering information. Even though personal interaction is a critical part of creating a great customer experience, it's a confounding element in obtaining timely, reliable information from brand audits.

Customer Experience 158

Customer Experience 158

ComplianceMate

MAY 24, 2023

Many foodservice businesses have realized the importance of using technology to collect and evaluate the detailed information about the effectiveness of their Food Safety Management System (FSMS). Additionally, they are gaining more insight into what customers think about their products.

Customer Experience 52

Customer Experience Food Safety 52

Modern Restaurant Management

OCTOBER 21, 2019

There are now phone solutions that allow owners and managers to see what their customers are calling about, the frequency at which they're calling and more. This visibility allows for more intelligent decision making that can increase revenue and improve the customer experience.

Customer Experience 119

Customer Experience Customer Service Customer Service 119

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Customer Experience 197

Customer Experience Restaurant Management Restaurant Manager 197

Modern Restaurant Management

NOVEMBER 14, 2024

AI phone agents are revolutionizing customer experience in the restaurant industry, transforming how businesses handle customer engagement over the phone and reducing the interruptions in operations. All the information in a file that the digital host should know to inform guests when asked.

Customer Experience 100

Customer Experience Customer Service Customer Service Hospitality 100

Modern Restaurant Management

MARCH 6, 2024

While these are more of an entertainment experience, it is more likely that other XR-based technology (Extended Reality) like Augmented Reality be used to provide unique and improved information and improved customer experiences.

Customer Experience 189

Customer Experience Customer Service Customer Service Inventory Management 189

Modern Restaurant Management

MAY 1, 2024

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

Customer Experience 197

Customer Experience Inventory Management Inventory Restaurant Management 197

Modern Restaurant Management

NOVEMBER 10, 2023

Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. Some elements of the customer experience restaurants must consider creating an exceptional customer journey include staff friendliness, wait times, quality of products, and more.

Customer Experience 110

Customer Experience Restaurant Management Restaurant Manager Hospitality 110

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience. Collaborate with the right partner s.

Food Safety 201

Food Safety Customer Experience Inventory Inventory Management 201

Modern Restaurant Management

OCTOBER 21, 2024

A good restaurant manager must be able to clearly communicate with staff and business owners to make sure the customers are receiving the best service possible, and that the restaurant is excelling on every level. Management acts as a bridge between staff, customers and leadership, to ensure everything works as one functioning body.

Restaurant Management 165

Restaurant Management Restaurant Manager Customer Experience 165

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. On top of the foundation are advanced methods to gather data, such as loyalty programs, new communication channels and customer relationship management.

Hospitality 179

Hospitality Hospitality Customer Experience Online Ordering Systems 179

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Whip Up More Customer Engagement More than 60 percent of restaurants say their top strategic goal is improving digital customer engagement.

Customer Experience 197

Customer Experience Recipes Purchasing 197

Modern Restaurant Management

JUNE 10, 2024

Restaurants must comply with data protection regulations and implement robust security measures to protect customer data. Transparency with customers about how their data is used and giving them control over their information is also crucial for maintaining trust.

Customer Experience 177

Customer Experience Point of Sale Inventory Management Staffing 177

Modern Restaurant Management

DECEMBER 8, 2022

But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays. Design Your Holiday Customer Experience. Increasingly, beverage customers associate “events” with ABV information.

Inventory 188

Inventory Food and Beverage Food and Beverage Customer Experience 188

Modern Restaurant Management

JULY 17, 2024

In the fast-paced world of fast food, integrating Artificial Intelligence (AI) has been a topic of heated discussion, especially with giant brands adopting (…or, ahem, dropping) this new technology to enhance customer experience and operational efficiency.

Customer Experience 188

Customer Experience Customer Service Customer Service 188

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 175

Customer Experience Inventory Restaurant Management Restaurant Manager 175

Modern Restaurant Management

AUGUST 22, 2024

. "Guests want to know what items are included in each dish, where the products come from, and other information like allergens. Restaurants should be able to provide this information to anyone placing orders or reading a menu.

Inventory 122

Inventory Customer Experience Customer Service Customer Service 122

Lithos POS

OCTOBER 8, 2024

Restaurants are constantly looking for ways to optimize their operations, reduce manual errors, and improve the customer experience. Sales data is instantly captured and compiled into comprehensive reports, allowing you to monitor performance and make informed decisions in real-time. What is an aggregator platform?

Point of Sale 52

Point of Sale Inventory Customer Experience Inventory Management 52

Modern Restaurant Management

FEBRUARY 2, 2024

WiFi connectivity is also crucial for operational management and enhancing the customer experience, allowing patrons to interact digitally with the restaurant for orders, payments, and feedback. With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences.

Inventory 189

Inventory Inventory Management Customer Experience Customer Service 189

Modern Restaurant Management

AUGUST 28, 2023

There have never been more ways for restaurants to capture information about customers. Simply put, digital transformation is upgrading technology to make the most of the information available to you, allowing you to drive sales how you see fit by satisfying customers. It isn’t useful in its own right.

Customer Experience 167

Customer Experience Point of Sale 167

Modern Restaurant Management

JANUARY 3, 2022

In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts. A free, online QR code generator encodes information into a QR code. A free, online QR code generator encodes information into a QR code.

Customer Experience 221

Customer Experience 221

Hospitality Net

MAY 24, 2023

Steven Van Belleghem is a customer experience enthusiast with a mission to inspire companies to become more customer centric. He’s dedicated his 23-year career to understanding customer behavior and translating that into insights for companies. He’s written five books (working on a 6th!),

Customer Experience 91

Customer Experience 91

Modern Restaurant Management

MARCH 6, 2023

Unifying communication channels and task management not only allows managers to have visibility on task execution, but it also gives employees a digital resource that can be quickly accessed for information on protocol. For example, managers can easily adjust cleaning schedules and ensure assignments are completed.

Staffing 187

Staffing Customer Experience Recipes 187

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information.

Customer Experience 188

Customer Experience Restaurant Management Restaurant Manager Purchasing 188

Modern Restaurant Management

SEPTEMBER 26, 2024

When businesses ask customers to take additional time to fill out feedback offered at the bottom of the receipt and then opt-in to emails, this isn’t the most efficient use of the customers’ time. But again, it is vital that businesses get this information organically. Finally, embrace experimentation.

Customer Experience 88

Customer Experience Purchasing 88

Food Safety Tech

OCTOBER 2, 2023

This information empowers businesses to optimize inventory management, implement dynamic pricing strategies and reduce waste (and associated costs) by ensuring products are sold or consumed before expiration. Elevating the customer experience. IoT can also improve the customer experience.

Food Safety 122

Food Safety Inventory Management Inventory Customer Experience 122

Modern Restaurant Management

MARCH 27, 2020

The information enables them to make informed decisions owners to know busy times and food preferences for a particular season. Staff Scheduling and Customer Experience. A very significant role has been played by AI in enhancing numerous features of the software used by restaurants to calculate the customer experience.

Inventory 206

Inventory Customer Experience Staffing Inventory Management 206

Lavu

FEBRUARY 14, 2024

This seamless integration between sales and inventory management means you can instantly identify which liquors or food items are your best sellers, helping you make informed decisions about what to stock up on. Related: Customization is King: Using POS Systems with Open APIs 2. Managers get real-time updates about inventory.

Inventory Management 166

Inventory Management Inventory Point of Sale Kitchen Display System 166

Modern Restaurant Management

AUGUST 7, 2024

Leveraging a POS system data as mentioned above can help owners and operators make informed marketing decisions and understand what’s working and what isn’t. "Customer reviews are also an invaluable marketing tool," said Chirone. "This The right POS system can help you send surveys and prompt reviews. ."

Customer Experience 188

Customer Experience Restaurant Management Restaurant Manager 188

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Pixels and Bites.

Customer Experience 189

Customer Experience Purchasing Point of Sale 189

Modern Restaurant Management

JUNE 30, 2022

This would comprise information related to when the order was formed, the order number, payment mechanism, quantity of items ordered, and name of the delivery associate, total order cost, delivery address, and more. Apart from a great end customer experience, this also allows the brand to keep a track of its drivers and measure performance.

Customer Experience 167

Customer Experience 167

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 202

Inventory Customer Experience Staffing Purchasing 202