Modern Restaurant Management

MAY 15, 2023

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Most customers seek a personal, thoughtful experience in restaurants and will give their contact information for tailored, individualized service.

Customer Experience 493

Customer Experience Inventory Management Software Inventory Point of Sale 493

Modern Restaurant Management

NOVEMBER 14, 2024

AI phone agents are revolutionizing customer experience in the restaurant industry, transforming how businesses handle customer engagement over the phone and reducing the interruptions in operations. All the information in a file that the digital host should know to inform guests when asked.

Customer Experience 448

Customer Experience Customer Service Customer Service Hospitality 448

Modern Restaurant Management

DECEMBER 20, 2023

With this information, you can make informed decisions like tailoring LTOs and promotions, as well as refining the menu to match the tastes of your guests. In a rapidly evolving industry, innovation is integral to transforming customer experiences and maintaining a competitive edge.

Customer Experience 493

Customer Experience 493

Modern Restaurant Management

OCTOBER 21, 2024

A good restaurant manager must be able to clearly communicate with staff and business owners to make sure the customers are receiving the best service possible, and that the restaurant is excelling on every level. Management acts as a bridge between staff, customers and leadership, to ensure everything works as one functioning body.

Restaurant Manager 419

Restaurant Manager Restaurant Management Customer Experience 419

Modern Restaurant Management

MARCH 20, 2025

This means having real-time data at your fingertips, allowing you to make informed decisions about inventory, orders, and staff allocation. Inconsistent Customer Experience Customer experience is the lifeblood of any catering business. This inconsistency can lead to negative reviews and lost business.

Catering 352

Catering Catering Inventory Customer Experience 352

Modern Restaurant Management

DECEMBER 7, 2020

All three of these methods introduce the “human element," or the error-prone potential of manually entering information. Even though personal interaction is a critical part of creating a great customer experience, it's a confounding element in obtaining timely, reliable information from brand audits.

Customer Experience 395

Customer Experience 395

Modern Restaurant Management

DECEMBER 9, 2024

Utilizing insights from your POS data will help you make informed decisions that predict how demand will look in the lead up to the big day. As well as ensuring your customers are provided with a great customer experience and delicious food, accommodating for the busy period will ensure your workforce remains happy.

Inventory 418

Inventory Customer Experience Point of Sale Staffing 418

Modern Restaurant Management

JULY 11, 2023

Relevant, Up-to-Date Information The cost of replacing physical menus to reflect a dish or price change can add up. Informed Decision-Making Traditional menus force you to work within a set content space. Helpful Customer Insights QR code ordering also facilitates information sharing between customers and restaurants.

Customer Experience 316

Customer Experience Chef 316

Modern Restaurant Management

OCTOBER 21, 2019

There are now phone solutions that allow owners and managers to see what their customers are calling about, the frequency at which they're calling and more. This visibility allows for more intelligent decision making that can increase revenue and improve the customer experience.

Customer Experience 299

Customer Experience Customer Service Customer Service 299

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Customer Experience 493

Customer Experience Restaurant Management Restaurant Manager 493

Modern Restaurant Management

MARCH 27, 2020

The information enables them to make informed decisions owners to know busy times and food preferences for a particular season. Staff Scheduling and Customer Experience. A very significant role has been played by AI in enhancing numerous features of the software used by restaurants to calculate the customer experience.

Inventory 517

Inventory Customer Experience Staffing Inventory Management 517

Modern Restaurant Management

MARCH 26, 2020

At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. As the industry gets on the road to recovery, this will be more important than ever.

Food and Beverage 546

Food and Beverage Food and Beverage Customer Experience Staffing 546

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience. Collaborate with the right partner s.

Food Safety 504

Food Safety Customer Experience Inventory Restaurant Management 504

Modern Restaurant Management

MAY 1, 2024

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

Customer Experience 492

Customer Experience Inventory Management Inventory Restaurant Management 492

Modern Restaurant Management

DECEMBER 8, 2022

But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays. Design Your Holiday Customer Experience. Increasingly, beverage customers associate “events” with ABV information.

Inventory 471

Inventory Food and Beverage Food and Beverage Customer Experience 471

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. On top of the foundation are advanced methods to gather data, such as loyalty programs, new communication channels and customer relationship management.

Hospitality 449

Hospitality Hospitality Customer Experience Online Ordering Systems 449

Modern Restaurant Management

MARCH 6, 2024

While these are more of an entertainment experience, it is more likely that other XR-based technology (Extended Reality) like Augmented Reality be used to provide unique and improved information and improved customer experiences.

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience.

Customer Experience 539

Customer Experience Customer Service Customer Service Staffing 539

Modern Restaurant Management

JULY 13, 2021

Personalization is a key ingredient to dishing up a comprehensive customer experience, capturing valuable data and enabling brands to reach out to customers though several touchpoints that create the customer journey: the drive-thru, menu board, branded apps, kiosks and loyalty programs. Further, 97.2

Customer Experience 531

Customer Experience Purchasing Inventory 531

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Whip Up More Customer Engagement More than 60 percent of restaurants say their top strategic goal is improving digital customer engagement.

Customer Experience 493

Customer Experience Recipes Purchasing 493

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Pixels and Bites.

Customer Experience 474

Customer Experience Purchasing Point of Sale 474

Modern Restaurant Management

SEPTEMBER 1, 2020

The best hospitality operators obsess over the guest experience. This is valuable information that, if acted upon, can make a real difference in guest satisfaction and important factors like willingness to recommend and return visits. Customer Feedback. Incorporate Rich Imagery and Multimedia. Get Cozy with Your Data.

Hospitality 576

Hospitality Hospitality Customer Experience Purchasing 576

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out.

Customer Experience 553

Customer Experience Chef 553

Modern Restaurant Management

FEBRUARY 1, 2022

Google’s free business profiles enable your information to show up on search and maps. Note : If you already claimed your Google Business Profile, ensure all the information is correct and actively add photos, posts and information to ensure your profile is as robust as possible. ” decisions.

Customer Experience 493

Customer Experience Purchasing 493

Modern Restaurant Management

MARCH 6, 2023

Unifying communication channels and task management not only allows managers to have visibility on task execution, but it also gives employees a digital resource that can be quickly accessed for information on protocol. For example, managers can easily adjust cleaning schedules and ensure assignments are completed.

Staffing 469

Staffing Customer Experience Recipes 469

Modern Restaurant Management

JUNE 10, 2024

Restaurants must comply with data protection regulations and implement robust security measures to protect customer data. Transparency with customers about how their data is used and giving them control over their information is also crucial for maintaining trust.

Customer Experience 443

Customer Experience Point of Sale Inventory Management Staffing 443

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. As restaurants prepare for an increase in demand, digital CX is vital to ensure a smooth experience for diners.

Customer Experience 480

Customer Experience Customer Service Customer Service Food Service 480

Modern Restaurant Management

DECEMBER 1, 2020

Below, we’ll explore three steps to building relationships and an effective customer loyalty program. Consider Your Customer’s Safety and Privacy. It’s no secret among bar and restaurant owners that customer experience is key. First, consider adopting a touchless loyalty system.

Customer Experience 519

Customer Experience Catering Catering 519

Modern Restaurant Management

JUNE 9, 2022

Understand customer cravings and business needs through data. Consider tapping into the treasure trove of customer information your POS platform contains. For instance, use spend and non-spend data to gain deeper insight into what guests value so you can focus efforts on driving repeat visits with customized loyalty offerings.

Point of Sale 490

Point of Sale Customer Experience Chef 490

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Better Customer Experience (CX). Improved Customer Loyalty Programs.

Customer Experience 466

Customer Experience Customer Service Customer Service Purchasing 466

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 471

Customer Experience Food Service Food Service Dining Operations 471

Modern Restaurant Management

SEPTEMBER 3, 2021

The majority of marketers use location-based advertising to personalize their customer experience and create hyper-engaged audiences. Using a text messaging platform generates a depth of information and immediate feedback based on user responses. This information can help you fine-tune your LBA.

Customer Experience 495

Customer Experience Purchasing 495

Modern Restaurant Management

JULY 17, 2024

In the fast-paced world of fast food, integrating Artificial Intelligence (AI) has been a topic of heated discussion, especially with giant brands adopting (…or, ahem, dropping) this new technology to enhance customer experience and operational efficiency.

Customer Experience 470

Customer Experience Customer Service Customer Service 470

Lithos POS

NOVEMBER 15, 2024

Customer experience is a key factor that can make or break a retail business. The Importance of Customer Experience in Retail Before we dive into the role of POS software , it’s important to understand why customer experience is such a critical aspect of retail success. The answer lies in POS software.

Customer Experience 52

Customer Experience Inventory Point of Sale Purchasing 52

Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience. They need to have the latest information.

Customer Experience 493

Customer Experience Customer Service Customer Service Catering 493

Modern Restaurant Management

JUNE 30, 2022

This would comprise information related to when the order was formed, the order number, payment mechanism, quantity of items ordered, and name of the delivery associate, total order cost, delivery address, and more. Apart from a great end customer experience, this also allows the brand to keep a track of its drivers and measure performance.

Customer Experience 419

Customer Experience 419

Modern Restaurant Management

DECEMBER 23, 2024

This not only improves your customer experience but also reinforces a culture of accountability and excellence within your restaurant. Keep your menu up to date Some experts like Claudia Tomina have been informing how Google is enhancing the menu section of Business Profile.

Customer Experience 308

Customer Experience 308