Modern Restaurant Management

SEPTEMBER 12, 2024

By gathering the right data, restaurants can gain insights into customer preferences and ensure their loyalty programs target the right audience. Data to consider includes: Demographics: Information such as gender, race, income, and age can reveal trends and patterns within specific groups.

Recipes 447

Recipes Purchasing Customer Experience Catering 447

Modern Restaurant Management

FEBRUARY 1, 2022

Google’s free business profiles enable your information to show up on search and maps. Note : If you already claimed your Google Business Profile, ensure all the information is correct and actively add photos, posts and information to ensure your profile is as robust as possible. ” decisions.

Customer Experience 493

Customer Experience Purchasing 493

Modern Restaurant Management

SEPTEMBER 3, 2021

The majority of marketers use location-based advertising to personalize their customer experience and create hyper-engaged audiences. Using a text messaging platform generates a depth of information and immediate feedback based on user responses. This information can help you fine-tune your LBA.

Customer Experience 495

Customer Experience Purchasing 495

Modern Restaurant Management

SEPTEMBER 21, 2023

Or, if you want information about another city, state, or country, you just need to enter the desired location, like “restaurants in Orlando.” These are customers ready to go to a restaurant and are merely searching for available options. Make sure that your business profile information is up-to-date and accurate.

Online Ordering Systems 507

Online Ordering Systems Purchasing Customer Experience 507

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Better Customer Experience (CX). Improved Customer Loyalty Programs.

Customer Experience 466

Customer Experience Customer Service Customer Service Purchasing 466

Modern Restaurant Management

AUGUST 22, 2024

Kulasooriya said staying on top of menu and ingredient trends is always important for operators as is quickly finding the best combination of quality and price in a restaurant’s purchasing operation is critical to that, and e-commerce platforms not only do that but can highlight the ingredient trends driving it all.

Inventory 402

Inventory Customer Service Customer Service Customer Experience 402

Modern Restaurant Management

SEPTEMBER 14, 2020

It’s a good time to create a reopening playbook so you’ll be ready to welcome customers back when it’s safe and have a solid plan to enforce capacity limits and social distancing. Before the pandemic, familiar routines guided employee and customer interactions. Creating a Restaurant Reopening Playbook.

Online Ordering Systems 493

Online Ordering Systems Customer Experience FDA Purchasing 493

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 506

Inventory Customer Experience Staffing Purchasing 506

Modern Restaurant Management

APRIL 10, 2020

With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Digital platforms provide a broad scope of available insights for brands to leverage in creating and refining customer experiences and offerings.

Customer Experience 433

Customer Experience Purchasing 433

Lithos POS

NOVEMBER 15, 2024

Customer experience is a key factor that can make or break a retail business. The Importance of Customer Experience in Retail Before we dive into the role of POS software , it’s important to understand why customer experience is such a critical aspect of retail success. The answer lies in POS software.

Customer Experience 52

Customer Experience Inventory Point of Sale Purchasing 52

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information.

Customer Experience 472

Customer Experience Restaurant Management Restaurant Manager Purchasing 472

Modern Restaurant Management

MAY 9, 2023

Customer Experience Any business person will tell you that the best way to boost revenue over time is to make such a great impression that new customers keep coming back for more. Building a loyal fan base is all about creating great experiences and, for this, automation can be a very useful tool.

Customer Experience 444

Customer Experience Inventory Purchasing Hospitality 444

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 437

Customer Experience Inventory Restaurant Management Restaurant Manager 437

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

Hospitality 473

Hospitality Hospitality Customer Experience Point of Sale 473

Modern Restaurant Management

MARCH 17, 2021

It may seem dramatic to say, but it does impact the customer experience. Start by thinking about your target customers – Are you a family restaurant? Customers can identify with a brand that designs for them and creates a better customer experience. Outdoor Restaurant Signs. Sign Types.

Customer Experience 493

Customer Experience Purchasing 493

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

Customer Experience 474

Customer Experience Purchasing Restaurant Management Restaurant Manager 474

Modern Restaurant Management

MAY 13, 2024

Restaurants wanting to offset rising inflation rates and win back their loyal consumers should consider appealing to the current drivers of their purchasing decisions – access to valuable deals and convenience experiences. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Food and Beverage 493

Food and Beverage Food and Beverage Customer Experience Purchasing 493

Culinary Digital

APRIL 5, 2023

Be it a CXOs, manager or food service operation experts, investing in the right software for your foodservice business is crucial to streamline operation, improve efficiency and enhance customer experience. Here are some important factors to consider when purchasing foodservice software. Customized promotions and discounts.

Purchasing 130

Purchasing Inventory Management Software Customer Experience Inventory 130

Modern Restaurant Management

DECEMBER 18, 2024

The question now becomes – how to make sense of that data and use it to elevate the dining experience. The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing.

Food and Beverage 419

Food and Beverage Food and Beverage Catering Catering 419

Modern Restaurant Management

JANUARY 20, 2022

Some of the biggest disruptors will result from the increase in information technology, autonomous vehicles, automation and robotics in the kitchen, and AI chefs. How AI Will Change Consumers Restaurant Experience. Kiosks that Personalize Customer Experiences. Integrated Inventory and Purchasing. Voice Ordering.

Inventory 520

Inventory Purchasing Chef Point of Sale 520

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

Food and Beverage 568

Food and Beverage Food and Beverage Customer Experience Catering 568

Modern Restaurant Management

JUNE 1, 2023

Personalization Is the Key A successful loyalty program takes a holistic approach and engages with customers across a variety of channels beyond the POS, including mobile app, online (web-based), social media, and email marketing and emerging channels such as voice, chat, and web3/metaverse.

Customer Service 449

Customer Service Customer Service Customer Experience Food and Beverage 449

Modern Restaurant Management

APRIL 1, 2020

Cash has its advantages, and with the right technology and processes, QSRs can improve their cash operations while allowing their customers to pay for purchases the good old-fashioned way: with money. Customers Want Payment Options. As such, the cashless QSR is a concept that simply won’t work. Cash is Here to Stay.

Purchasing 433

Purchasing Customer Experience 433

Modern Restaurant Management

JULY 3, 2024

Navigation is key to providing a seamless user experience on your website. Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. Another red flag to watch out for is the promise of quick results through link buying.

Customer Experience 489

Customer Experience Catering Catering Purchasing 489

Modern Restaurant Management

APRIL 12, 2021

This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef. When your customer receives their food, you want it to look delicious and still be hot.

Online Ordering Systems 406

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 406

Modern Restaurant Management

APRIL 27, 2021

And ultimately, not only will a great order ahead restaurant see improved customer loyalty, but it will also decrease its reliance on third – party delivery services, which have cut into profits, withheld useful data, and hijacked the customer experience. Automating Order Ahead Logistics. The Future of Order Ahead.

Customer Experience 427

Customer Experience Purchasing 427

Modern Restaurant Management

JUNE 30, 2023

Customer expectations are level set by their most advanced in-store and digital experiences. To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Too many choices and configurations led to customers ordering lower-priced items.

Customer Experience 449

Customer Experience Staffing Food Prices Purchasing 449

Modern Restaurant Management

MAY 19, 2022

Not only is your menu a key part of the customer experience but consider all major areas of restaurant operations, such as food cost, labor, marketing, accounting, and sales forecasts when making decisions about your menu. Forecasting enables you to purchase food, beverage, and supplies at the right level.

Recipes 469

Recipes Food and Beverage Food and Beverage Inventory 469

Modern Restaurant Management

JULY 6, 2023

Without question the superior answer is a strategy and implementation that creates customized experiences, fosters strong connections, boosts guest engagement and significantly influences customer behaviors. When a customer visits, they can access the free WiFi by providing the most basic and least intrusive information.

Customer Experience 450

Customer Experience Staffing Chef Purchasing 450

Modern Restaurant Management

JULY 20, 2021

The report takes a look at thousands of reviews, listings, and rankings from the past year to identify which brands are going above and beyond to acquire and retain brand loyal customers through local search optimization. The report revealed several key findings about the Restaurant industry's online and offline customer experience.

Food and Beverage 474

Food and Beverage Food and Beverage Customer Experience Purchasing 474

Modern Restaurant Management

MAY 1, 2020

. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. ” Frequent users adjusted their purchase behavior. consumers’ food purchasing trends before, during and after the COVID-19 stay-at-home restrictions.

Food and Beverage 479

Food and Beverage Food and Beverage Purchasing Food Supply 479

Modern Restaurant Management

APRIL 5, 2023

86 percent of customers hesitate to purchase from companies with negative reviews. A single negative review can drive away 22 percent of customers and three negative reviews can drive away 59 percent of customers. Most customers do not sit down at a restaurant with the intention of leaving a negative review.

Customer Service 445

Customer Service Customer Service Purchasing Customer Experience 445

Modern Restaurant Management

OCTOBER 5, 2022

In today’s digital world, restaurant and food brands need to focus on digital engagement that freshens up the overall customer experience (CX), making the process more convenient, informative, and integrated from start to finish. Digital Touchpoints that Feed Customer Appetite.

Recipes 485

Recipes Customer Experience Restaurant Management Restaurant Manager 485

Modern Restaurant Management

MAY 12, 2021

This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef. When your customer receives their food, you want it to look delicious and still be hot.

Customer Experience 251

Customer Experience Online Ordering Systems Food and Beverage Food and Beverage 251

Modern Restaurant Management

JUNE 2, 2021

The growing popularity and adoption of online shopping has created a new mental model in which consumers have become accustomed to controlling how and when they make their purchases. These opportunities not only increase cheque size but also provide a much better customer experience. Rise of the Restaurant Concierge.

Food and Beverage 493

Food and Beverage Food and Beverage Inventory Customer Experience 493

Modern Restaurant Management

JANUARY 2, 2024

This heightened awareness will drive consumers to actively seek information and make informed decisions to ensure their well-being. Based on what we’re already seeing from our partners, consumers want to be educated about their food to make informed buying choices: where is it from? How was the food sourced or produced?

Food and Beverage 493

Food and Beverage Food and Beverage Food Safety Customer Experience 493

Modern Restaurant Management

SEPTEMBER 26, 2024

When businesses ask customers to take additional time to fill out feedback offered at the bottom of the receipt and then opt-in to emails, this isn’t the most efficient use of the customers’ time. But again, it is vital that businesses get this information organically. Finally, embrace experimentation.

Customer Experience 221

Customer Experience Purchasing 221