Modern Restaurant Management

SEPTEMBER 12, 2024

By gathering the right data, restaurants can gain insights into customer preferences and ensure their loyalty programs target the right audience. Data to consider includes: Demographics: Information such as gender, race, income, and age can reveal trends and patterns within specific groups.

Recipes 100

Recipes Purchasing Customer Experience Catering 100

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 175

Customer Experience Inventory Restaurant Manager Restaurant Management 175

Modern Restaurant Management

APRIL 26, 2022

Restaurants that integrate AI into their POS systems benefit from detailed analytical data generated by the system, which informs management about the utilization of inventory items, resulting in significant cost savings. Underutilization or product expiration can be avoided by tracking and purchasing items based on their use.

Customer Experience 197

Customer Experience Purchasing Inventory 197

Modern Restaurant Management

SEPTEMBER 21, 2023

Or, if you want information about another city, state, or country, you just need to enter the desired location, like “restaurants in Orlando.” These are customers ready to go to a restaurant and are merely searching for available options. Make sure that your business profile information is up-to-date and accurate.

Online Ordering Systems 203

Online Ordering Systems Purchasing Customer Experience 203

Modern Restaurant Management

SEPTEMBER 26, 2024

When businesses ask customers to take additional time to fill out feedback offered at the bottom of the receipt and then opt-in to emails, this isn’t the most efficient use of the customers’ time. But again, it is vital that businesses get this information organically. Finally, embrace experimentation.

Customer Experience 88

Customer Experience Purchasing 88

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 202

Inventory Customer Experience Staffing Purchasing 202

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information.

Customer Experience 188

Customer Experience Restaurant Manager Restaurant Management Purchasing 188

Modern Restaurant Management

MAY 9, 2023

Customer Experience Any business person will tell you that the best way to boost revenue over time is to make such a great impression that new customers keep coming back for more. Building a loyal fan base is all about creating great experiences and, for this, automation can be a very useful tool.

Customer Experience 177

Customer Experience Inventory Purchasing Hospitality 177

Modern Restaurant Management

MARCH 26, 2020

At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. As the industry gets on the road to recovery, this will be more important than ever.

Food and Beverage 218

Food and Beverage Food and Beverage Customer Experience Staffing 218

Modern Restaurant Management

FEBRUARY 1, 2022

Google’s free business profiles enable your information to show up on search and maps. Note : If you already claimed your Google Business Profile, ensure all the information is correct and actively add photos, posts and information to ensure your profile is as robust as possible. ” decisions.

Customer Experience 197

Customer Experience Purchasing 197

Modern Restaurant Management

MAY 13, 2024

Restaurants wanting to offset rising inflation rates and win back their loyal consumers should consider appealing to the current drivers of their purchasing decisions – access to valuable deals and convenience experiences. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Food and Beverage 197

Food and Beverage Food and Beverage Customer Experience Purchasing 197

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Better Customer Experience (CX). Improved Customer Loyalty Programs.

Customer Experience 186

Customer Experience Customer Service Customer Service Purchasing 186

Modern Restaurant Management

JULY 3, 2024

Navigation is key to providing a seamless user experience on your website. Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. Another red flag to watch out for is the promise of quick results through link buying.

Customer Experience 195

Customer Experience Catering Catering Purchasing 195

Lavu

OCTOBER 24, 2022

Frictionless payments: Provide a faster check out Minimize waiting time Decrease customer strain Blend in with the customer experience There is no one type of frictionless payment. With contactless pay, a customer can tap their card or device during checkout to seamlessly provide payment information.

Customer Experience 78

Customer Experience Point of Sale Purchasing Inventory 78

Modern Restaurant Management

SEPTEMBER 3, 2021

The majority of marketers use location-based advertising to personalize their customer experience and create hyper-engaged audiences. Using a text messaging platform generates a depth of information and immediate feedback based on user responses. This information can help you fine-tune your LBA.

Customer Experience 198

Customer Experience Purchasing 198

Modern Restaurant Management

JUNE 1, 2023

Personalization Is the Key A successful loyalty program takes a holistic approach and engages with customers across a variety of channels beyond the POS, including mobile app, online (web-based), social media, and email marketing and emerging channels such as voice, chat, and web3/metaverse.

Customer Experience 179

Customer Experience Customer Service Customer Service Food and Beverage 179

Lithos POS

OCTOBER 1, 2024

Order inaccuracies Inaccurate orders are a common problem for many restaurants, leading to unhappy customers, wasted food, and lower profitability. This often happens when communication between the wait staff and the kitchen is faulty, or when handwritten orders lead to errors in interpretation or entry of information into the POS.

Inventory 52

Inventory Inventory Management Customer Experience Kitchen Display System 52

The NAFEM Show

JULY 24, 2024

Whether you’re experiencing equipment breakdowns, expanding your operations or budget planning, assessing your current equipment and supplies (E&S) helps you make more informed investments moving forward. Make a plan for purchasing, installation, repairs, training and maintenance. Take action! Meet with manufacturers.

Commercial Kitchen 64

Commercial Kitchen Customer Experience Kitchen Equipment Purchasing 64

Lithos POS

OCTOBER 27, 2024

This includes managing inventory across locations, synchronizing sales data, and providing a consistent customer experience online and offline. A POS system that integrates with CRM tools can help you manage customer data, track purchase histories, and implement loyalty programs.

Inventory Management 52

Inventory Management Inventory Customer Experience Point of Sale 52

Modern Restaurant Management

APRIL 10, 2020

With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Digital platforms provide a broad scope of available insights for brands to leverage in creating and refining customer experiences and offerings.

Customer Experience 173

Customer Experience Purchasing 173

Lithos POS

SEPTEMBER 17, 2024

As a result, retailers can effectively balance operational improvements with a superior customer experience, setting themselves apart in the competitive market. Faster transactions: Customers can complete their purchases quickly without having to wait for a cashier to assist them.

Inventory Management 52

Inventory Management Inventory Customer Experience Purchasing 52

Modern Restaurant Management

JUNE 30, 2023

Customer expectations are level set by their most advanced in-store and digital experiences. To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Too many choices and configurations led to customers ordering lower-priced items.

Customer Experience 179

Customer Experience Staffing Food Prices Purchasing 179

Modern Restaurant Management

SEPTEMBER 1, 2020

The best hospitality operators obsess over the guest experience. This is valuable information that, if acted upon, can make a real difference in guest satisfaction and important factors like willingness to recommend and return visits. Customer Feedback. Purchase and Repurchase Patterns. Tabs Per Hour & Per Shift.

Hospitality 230

Hospitality Hospitality Customer Experience Purchasing 230

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

Hospitality 189

Hospitality Hospitality Customer Experience Point of Sale 189

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

Customer Experience 189

Customer Experience Purchasing Restaurant Manager Restaurant Management 189

Modern Restaurant Management

SEPTEMBER 14, 2020

It’s a good time to create a reopening playbook so you’ll be ready to welcome customers back when it’s safe and have a solid plan to enforce capacity limits and social distancing. Before the pandemic, familiar routines guided employee and customer interactions. Creating a Restaurant Reopening Playbook.

Online Ordering Systems 197

Online Ordering Systems Customer Experience FDA Purchasing 197

Lithos POS

AUGUST 20, 2024

Track and process orders online in real-time to ensure no orders are missed and customer service remains excellent. Get and update sales reports and inventory information online and ensure all important business information is available when needed. Integrated Payment Processing Ease of shopping increases customer satisfaction.

Inventory 52

Inventory Inventory Management Kitchen Display System Point of Sale 52

Food Safety News

JANUARY 7, 2024

These tech solutions will continue to revolutionize the food sector in 2024, elevating food safety, transparency, and the customer experience. They want to make purchases that contribute to positive change, so they’re supporting brands whose values align with their own. Food brands can (and should!)

Food Safety 79

Food Safety Food Safety Regulations Food Supply Purchasing 79

Lithos POS

SEPTEMBER 24, 2024

LithosPOS Accept a wide range of payment options including credit/debit cards, mobile payments, and digital wallets catering to a variety of customer preferences LithosPOS Use advanced encryption and security measures to protect payment data, ensure secure connections, and protect customer information.

Inventory Management 52

Inventory Management Inventory Point of Sale Customer Experience 52

Lithos POS

SEPTEMBER 27, 2023

So, if an item goes below the preset level the POS automatically generates a purchase order. POS allows you to only stock and purchase the required amount of items. You can give a premium customer experience with the help of a POS system. It will give a premium customer experience.

Inventory 69

Inventory Point of Sale Inventory Management Customer Experience 69

Lithos POS

JUNE 5, 2022

If you look at their 5-year purchasing history you can see that a lot has changed. they always looking for something to experience. people would like to purchase and pay online. sending educational emails after purchase helps to maintain customer-business relationships. Rewards attract customers to buy again.

Customer Service 52

Customer Service Customer Service Purchasing Customer Experience 52

Lavu

NOVEMBER 17, 2023

By staying on top of profit margins, you can make informed decisions about pricing, portion sizes, and operational costs, thereby improving your profit margins. By comprehending the financial dynamics at play, restaurateurs can make informed decisions that contribute to their overall profits and sustainability.

Inventory Management 138

Inventory Management Inventory Food and Beverage Food and Beverage 138

Modern Restaurant Management

MAY 12, 2021

This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef. When your customer receives their food, you want it to look delicious and still be hot.

Customer Experience 100

Customer Experience Online Ordering Systems Food and Beverage Food and Beverage 100

The NAFEM Show

JULY 3, 2024

Key takeaways: The retail foodservice industry faces challenges around changing customer preferences and purchase patterns, supply chain issues and technology. Customers crave healthier options, global flavors and convenient, ready-to-eat meal options. It’s a win-win. Find your WOW – and push your operation forward.

Inventory 52

Inventory Purchasing Customer Experience Inventory Management 52

Modern Restaurant Management

MARCH 17, 2021

It may seem dramatic to say, but it does impact the customer experience. Start by thinking about your target customers – Are you a family restaurant? Customers can identify with a brand that designs for them and creates a better customer experience. Outdoor Restaurant Signs. Sign Types.

Customer Experience 197

Customer Experience Purchasing 197

FMT Magazine

JANUARY 12, 2024

Information, on the other hand is power, and today’s consumers wield it skillfully empowered by easy access to information, customers are actively shaping their own narratives. The era of passive consumption is giving way to a more engaged, informed, and discerning clientele.

Purchasing 52

Purchasing Customer Experience 52

Modern Restaurant Management

APRIL 12, 2021

This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef. When your customer receives their food, you want it to look delicious and still be hot.

Online Ordering Systems 162

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 162