Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season.

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Customer Experience Point of Sale Inventory Management Purchasing 474

Modern Restaurant Management

DECEMBER 30, 2024

Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customer experiences. AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations.

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Inventory Inventory Management Purchasing Food Prices 450

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.

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Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

MARCH 11, 2025

Point-of-sale systems needed seamless integration with online ordering platforms and third-party delivery services, while customer relationship management tools facilitated personalized marketing and loyalty programs. Staffing changed during this time as well to cater to the off-premises customer experience.

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Modern Restaurant Management

OCTOBER 6, 2023

Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. The numerous, significant benefits of using IoT in the restaurant industry include: Enhancing food safety. Elevating customer experiences.

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Food Safety Customer Experience Inventory Restaurant Management 504

Modern Restaurant Management

JANUARY 3, 2025

Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting. The challenge now is extracting maximum impact from every square foot – both from an operational and customer experience perspective.

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Customer Experience Chef Food and Beverage Food and Beverage 251

Modern Restaurant Management

MARCH 27, 2020

With the help of historical sales reports and known weather conditions, they can calculate how much raw material stock they will have to actually buy and eliminate the risk of spending extra to maintain inventory. AI helps in forecasting the customer traffic during events on the so that they have the opportunity to earn more sales.

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Inventory Customer Experience Staffing Inventory Management 517

Modern Restaurant Management

JUNE 12, 2024

The report, which surveyed 127 restaurant executives across the U.S. and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners.

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Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

DECEMBER 8, 2022

Manage and Optimize Your Increased Holiday Inventory. The holidays bring an increase in beverage inventory, particularly kegged inventory for bars and restaurants centered around draft programs. Design Your Holiday Customer Experience. Have a single source of truth for what’s in your cooler.

Inventory 471

Inventory Food and Beverage Food and Beverage Customer Experience 471

Modern Restaurant Management

APRIL 12, 2023

Merchants use the collected data to manage sales, generate labor reports, track inventory and even keep an eye on customer reviews. The answer lies in restaurant analytics. By evaluating recipes, portion sizes and inventory levels, for instance, opportunities to cut back expenses are illuminated.

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Inventory Point of Sale Customer Experience Recipes 491

Modern Restaurant Management

MAY 1, 2024

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

Customer Experience 492

Customer Experience Inventory Management Inventory Restaurant Management 492

Modern Restaurant Management

SEPTEMBER 27, 2023

As a firm that specializes in working with clients in the restaurant industry, we regularly assist restaurant owners with many of these issues, particularly in areas like tax compliance, payroll, bookkeeping, and providing sound financial advice to help manage cash flow and business growth strategies.

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Inventory Management Inventory Point of Sale Customer Experience 519

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

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Staffing Inventory Management Inventory Customer Experience 474

Modern Restaurant Management

OCTOBER 13, 2021

Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience. If temperatures fluctuate away from optimal levels, the monitoring system alerts a manager to take quick corrective action.

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Customer Experience Staffing Food Safety Food Service 614

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. However, new technologies have made restaurant reporting much easier. Leverage Reports to Improve Customer Experience.

Inventory 491

Inventory Customer Experience Restaurant Management Restaurant Manager 491

Modern Restaurant Management

DECEMBER 22, 2021

There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience. For years, we've seen restaurants add small table kiosks or tablets that allow customers to pay for food. Product & Inventory Tracking.

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Commercial Kitchen Inventory Food and Beverage Food and Beverage 610

Modern Restaurant Management

FEBRUARY 2, 2024

Meanwhile, restaurants must effectively manage inventory, staff, and customer data. They need to gain the speed, accuracy, and flexibility that modern restaurants require to thrive. Together, these components form an integrated network that supports various functions essential to modern restaurant operations.

Inventory 472

Inventory Inventory Management Customer Experience Customer Service 472

Modern Restaurant Management

MARCH 21, 2025

Technology doesn’t just level the playing field; it allows mom-and-pop shops to improve efficiency, reduce wait times, and enhance the customer experience in ways that were once out of reach. Scalable solutions like self-service kiosks and predictive analytics are transforming the way small businesses operate.

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Customer Experience Inventory Customer Service Customer Service 221

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Inventory Management 491

Inventory Management Inventory Point of Sale Inventory Management Software 491

Modern Restaurant Management

FEBRUARY 29, 2024

Hot Palette Holdings uses AI to improve their forecasting, optimize inventory, and reduce waste. For instance, technology can help restaurants: Optimize operations. As many restaurants already know, tech solutions are an absolute game-changer. Improve the customer experience. Boost automation.

Inventory Management 489

Inventory Management Customer Experience Inventory Customer Service 489

Modern Restaurant Management

AUGUST 6, 2020

We’ve found that restaurants that offer family-style meals find more success since people are at home with their children, looking to save time and support local businesses. Optimize Inventory. Let’s say you operate a burger shop with beginning inventory valued at $5,000. CoGS for the period is $2000.

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Inventory Purchasing Customer Experience Chef 531

Modern Restaurant Management

DECEMBER 18, 2023

According to the 2022 data, 74 percent of customers surveyed expected to see a rise in food costs, and in September 2023, the average increase in food costs reported was 2.9 Fifty-three percent of those respondents said they have reduced their cost of goods sold (COGS) through better inventory tracking of key ingredients.

Inventory 506

Inventory Customer Experience Staffing Purchasing 506

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now? Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis.

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Inventory Customer Service Customer Service Inventory Management 481

Modern Restaurant Management

SEPTEMBER 14, 2022

AI can assist restaurants in optimizing how they manage and operate menus to increase margins. Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities.

Staffing 528

Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

Customer Experience 473

Customer Experience Recipes Inventory Inventory Management 473

Modern Restaurant Management

JANUARY 30, 2023

Relieving Short-Staffed Restaurants Consider those short-staffed limited-service restaurants whose employees are hard-pressed to pay full attention to their customers while completing routine tasks like temperature monitoring. © Modern Restaurant Management, 2023. What tasks would benefit from automation?

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Staffing Recipes Inventory Kitchen Equipment 474

Modern Restaurant Management

JULY 13, 2021

percent of organizations are investing in big data and AI – restaurants included. Why should you invest in tech tools that enable you to deliver a more personalized dining experience? Tracking inventory – Perhaps you’re overstocked on some items but have run out on others. Further, 97.2

Customer Experience 531

Customer Experience Purchasing Inventory 531

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking.

Customer Experience 419

Customer Experience Inventory Inventory Management Food and Beverage 419

Modern Restaurant Management

FEBRUARY 13, 2020

Here are four ways you can set your business up for cash flow success: Better Manage Your Inventory Costs. Regardless of the best inventory management strategy for your business, it is critical to keep a line of credit on hand to take advantage of the best deals from a vendor or ship items out quickly to maximize customer satisfaction.

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Inventory Customer Experience Inventory Management 367

Modern Restaurant Management

MARCH 5, 2025

The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customer experience, or operational efficiency. As business owners, we know how expensive turning a gray shell into a gorgeous restaurant is.

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Food Safety Regulations Food Safety Recipes Inventory 322

Modern Restaurant Management

AUGUST 24, 2022

These team members act as a virtual front desk for restaurants, taking reservations, takeout orders, etc. This allows the restaurant staff to deliver outstanding customer experiences inside of the restaurant and not have to worry about also managing outside calls.

Staffing 450

Staffing Customer Experience Customer Service Customer Service 450

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What other AI functionality do you feel will be utilized more in restaurants this year?

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

AUGUST 22, 2024

"People tend to go to fast-food restaurants for the speed and lower price point. ." " Foodtech is here to stay, so operators should be using it to their advantage throughout the restaurant, he noted. "As

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Inventory Customer Service Customer Service Customer Experience 402

Modern Restaurant Management

APRIL 26, 2022

Restaurants that integrate AI into their POS systems benefit from detailed analytical data generated by the system, which informs management about the utilization of inventory items, resulting in significant cost savings. Another application of AI in restaurants is the creation of Personalized Customer Experiences via Kiosks.

Customer Experience 493

Customer Experience Purchasing Inventory 493

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 437

Customer Experience Inventory Restaurant Management Restaurant Manager 437

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. If you’ve worked in the restaurant industry over the past decade, chances are you’ve heard these buzzwords championed as top business priorities and guiding principles for success. More often than not happier workers usually lead to happier customers.

Customer Experience 471

Customer Experience Food Service Food Service Dining Operations 471

Modern Restaurant Management

JANUARY 20, 2022

This will drastically change the way a restaurant delivers food. Kiosks that Personalize Customer Experiences. While ordering kiosks have become fairly common in a variety of restaurants, there are some eateries that are taking that experience a step further. Integrated Inventory and Purchasing.

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Inventory Purchasing Chef Point of Sale 520