Modern Restaurant Management
JULY 12, 2023
With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.
Modern Restaurant Management
APRIL 17, 2024
. “This is an alarming statistic for restaurant owners and operators, potentially leading to an increase in lost revenue or creating new peak hours,” Bill Mitchell, Executive Chairman of HungerRush, and former President of Global Operations of Papa John’s International, told Modern Restaurant Management (MRM) magazine.
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Modern Restaurant Management
APRIL 22, 2024
To learn what restaurants need to know to better protect themselves from fraud, Modern Restaurant Manangement (MRM) magazine reached out to Doriel Abrahams , Principal Technologist at Forter. Not only can fraudulent activities disrupt the customer experience, but they can lead to significant financial losses for both consumers and businesses.
Hospitality Net
FEBRUARY 7, 2024
It’s time to come back to a very important topic in customer service and customer experience. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. It also falls under leadership and management. The topic is communication and transparency. Her story is an interesting one.
Modern Restaurant Management
MARCH 6, 2024
To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. For example, restaurants integrating VR can offer diners an experience that extends beyond the meal itself.
Modern Restaurant Management
FEBRUARY 1, 2022
When you’re doing your app and loyalty programs right, you’re amassing a treasure trove of first-party data that enables you to deliver truly personalized messaging, deepening your customer’s off- and on-premises relationship with your brand. Always be improving the customer experience.
Modern Restaurant Management
AUGUST 7, 2024
"It’s important to think long term," HungerRush's SVP of Marketing Shannon Chirone told Modern Restaurant Management (MRM) magazine. "Cutting "Customer reviews are also an invaluable marketing tool," said Chirone. "This That's where old-fashioned consistent marketing efforts comes into play. "It’s
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