Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. What are some best practices brands need to put in place to maintain consistency throughout stores?

Customer Service 442

Customer Service Customer Service Customer Experience Restaurant Manager 442

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. For example, restaurants integrating VR can offer diners an experience that extends beyond the meal itself.

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

JUNE 12, 2024

and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners. What are some things restaurant operators can do to deliver a better delivery experience?

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

FEBRUARY 1, 2022

When you’re doing your app and loyalty programs right, you’re amassing a treasure trove of first-party data that enables you to deliver truly personalized messaging, deepening your customer’s off- and on-premises relationship with your brand. Always be improving the customer experience.

Customer Experience 493

Customer Experience Purchasing 493

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 437

Customer Experience Inventory Restaurant Management Restaurant Manager 437

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

AUGUST 22, 2024

"As we know, front-of-the-house technology is already standard, and everyone sees the benefit to the customer experience and the restaurant operation. When restaurants are saving time and money in ordering and procuring from their vendors, they can reinvest that time in their customers.

Customer Service 402

Customer Service Customer Service Inventory Customer Experience 402

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience.

Customer Experience 474

Customer Experience Purchasing Restaurant Manager Restaurant Management 474

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. How are restaurants using AI now?

Customer Service 481

Customer Service Customer Service Inventory Inventory Management 481

Modern Restaurant Management

JANUARY 14, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. You need every customer and every dollar that comes through your doors. This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform.

Restaurant Management 414

Restaurant Management Restaurant Manager Inventory Purchasing 414

Modern Restaurant Management

MARCH 15, 2023

Modern Restaurant Management (MRM) magazine asked Molly Burke, senior restaurant analyst, Capterra, for additional insights on the survey results. Restaurants that adopt a dynamic pricing tool should avoid treating it as a 'set and forget' solution, and instead pay close attention to how it’s impacting customer experience.

Customer Experience 497

Customer Experience Point of Sale Staffing Restaurant Management 497

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are mutually beneficial because customers get a range of satisfaction from them and businesses increase their loyal customer base. Suzi Tripp.

Customer Experience 544

Customer Experience Restaurant Manager Restaurant Management 544

Modern Restaurant Management

MARCH 11, 2025

" As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. Staffing changed during this time as well to cater to the off-premises customer experience.

Staffing 418

Staffing Inventory Food Inventory Hospitality 418

Modern Restaurant Management

AUGUST 23, 2023

To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company. This evolution allows brands to build stronger emotional connections with their customers and foster lasting loyalty, even amid economic uncertainty.

Online Ordering Systems 419

Online Ordering Systems Customer Experience Staffing Inventory 419

Modern Restaurant Management

DECEMBER 5, 2019

Bon Appetit magazine just launched a virtual restaurant in Chicago in partnership with Grubhub and Lettuce Entertain You, the Chicago-based restaurateur. The menu consists of recipes curated from the magazine and its YouTube channel, such as spicy pork soup and rigatoni with cauliflower bolognese.

Commercial Kitchen 303

Commercial Kitchen Point of Sale Recipes Customer Experience 303

Modern Restaurant Management

FEBRUARY 22, 2023

Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. Businesses lose out on repeat customers due to limited service and the smaller revenues make hiring even harder. What goes into crafting an effective job ad?

Staffing 520

Staffing Restaurant Manager Restaurant Management Customer Service 520

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Point of Sale 383

Point of Sale Food and Beverage Food and Beverage Kitchen Display System 383

Modern Restaurant Management

SEPTEMBER 11, 2024

." More than 500 US consumers responded to the survey detailing the varying generational needs and desires including the need to offer tailored experiences—such as smaller portions and personal, analog interactions for senior diners, while providing immersive, social environments for younger guests in Gen Z and Gen Alpha. "It’s

Catering 450

Catering Catering Customer Experience Nutrition 450

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. . Data, Data, Data.

Food and Beverage 419

Food and Beverage Food and Beverage Catering Catering 419

Modern Restaurant Management

DECEMBER 20, 2022

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture.

Food and Beverage 493

Food and Beverage Food and Beverage Staffing Customer Experience 493

Modern Restaurant Management

MARCH 8, 2023

They want their desserts to gleam like magazine ads. All of this creates not only an extra layer of enjoyment for customers, but also a challenge for restauranteurs. Invest in Training Your People Service can mean the difference between a bland experience and a night that is talked about for weeks.

Staffing 450

Staffing Customer Experience Hospitality Hospitality 450

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Food prep and serving’s impact on customer experience can’t be overstated.

Automated Food Prep 484

Automated Food Prep Customer Service Customer Service Food Preparation 484

Modern Restaurant Management

FEBRUARY 27, 2024

” To learn more about the survey results, Rollison answered questions from Modern Restaurant Management (MRM) magazine. As the survey suggests, inaccuracies can significantly impact customer trust and loyalty. Brands still stuck in the past and not optimizing their online profiles may lose out on significant market share.”

Customer Experience 472

Customer Experience Restaurant Management Restaurant Manager Purchasing 472

Modern Restaurant Management

OCTOBER 2, 2024

While some guests still prefer to order at the counter, the biggest value add is that kiosks give diners the option to choose their ordering experience with each visit. Brands can also leverage digital loyalty program capabilities to enhance the customer experience by matching their preferences.

Customer Experience 449

Customer Experience Restaurant Management Restaurant Manager 449

Modern Restaurant Management

DECEMBER 31, 2020

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. Leveraging technology will create positive customer experiences. Here are their views. af&co Do The Hustle.

Food and Beverage 508

Food and Beverage Food and Beverage Customer Experience Recipes 508

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. At a time when the competition for the guest dollar and loyalty is fierce, it's a challenge to stand out.

Customer Service 467

Customer Service Customer Service Catering Catering 467

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. By prioritizing both enhanced customer experiences and operational efficiency, restaurants are positioning themselves for sustained success in an ever-changing market.

Food and Beverage 493

Food and Beverage Food and Beverage Food Safety Customer Experience 493

Modern Restaurant Management

MAY 20, 2024

To combat inflation and rising costs without raising menu prices to unachievable levels, restaurant operators are turning to tech solutions to make the dining experience better for both guests and workers. Kevin Bryla, CMO & Head of Customer Experience at SpotOn, answered some questions for Modern Restaurant Management (MRM) magazine.

Point of Sale 251

Point of Sale Customer Experience Restaurant Manager Restaurant Management 251

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served.

Staffing 474

Staffing Food and Beverage Food and Beverage Customer Experience 474

Modern Restaurant Management

DECEMBER 20, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. – Meredith Sandland, Empower Delivery CEO Music is an important aspect of a restaurant’s ambiance and can determine whether customers choose it as a must-go destination time and again.

Food and Beverage 492

Food and Beverage Food and Beverage Chef Staffing 492

Modern Restaurant Management

APRIL 29, 2021

Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. “This is no doubt the highest profile issue facing the industry today,” said Robin Gagnon, co-founder of We Sell Restaurants. “The addition of self-pour technology saved our business,” he said.

Staffing 553

Staffing Food and Beverage Food and Beverage Customer Service 553

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits.

Food and Beverage 221

Food and Beverage Food and Beverage Catering Catering 221

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” No matter what kind of technology is implemented in restaurants, they have to stay customer-centric. Sean Bradley, AudioEye co-founder.

Food and Beverage 539

Food and Beverage Food and Beverage Catering Catering 539

Hospitality Net

FEBRUARY 7, 2024

It’s time to come back to a very important topic in customer service and customer experience. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. It also falls under leadership and management. The topic is communication and transparency. Her story is an interesting one.

Customer Service 98

Customer Service Customer Service Customer Experience 98

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. Here are some of their insights.

Food and Beverage 309

Food and Beverage Food and Beverage Customer Experience Point of Sale 309

Modern Restaurant Management

DECEMBER 19, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. We’ve seen how robotics can improve not only the customer experience, but the employee experience. Here are some of their insights. – Joe Hand Jr.,

Customer Service 294

Customer Service Customer Service Customer Experience Food and Beverage 294

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. It makes everything easier.

Catering 539

Catering Catering Food and Beverage Food and Beverage 539