Remove Customer Experience Remove Magazine Remove Point of Sale
article thumbnail

Evolving Technology for Restaurant Operations

Modern Restaurant Management

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

article thumbnail

What Do Guests Think About Dynamic Pricing?

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked Molly Burke, senior restaurant analyst, Capterra, for additional insights on the survey results. Restaurants that adopt a dynamic pricing tool should avoid treating it as a 'set and forget' solution, and instead pay close attention to how it’s impacting customer experience.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Delivery Places New Demands on Restaurant Data Networks

Modern Restaurant Management

Bon Appetit magazine just launched a virtual restaurant in Chicago in partnership with Grubhub and Lettuce Entertain You, the Chicago-based restaurateur. The menu consists of recipes curated from the magazine and its YouTube channel, such as spicy pork soup and rigatoni with cauliflower bolognese.

article thumbnail

Tipping Divide Is Not Too Wide

Modern Restaurant Management

Among the highlights: When it comes to pre-set tip amounts, 43 percent of tipped workers say that predefined tip amounts on point-of-sale systems are actually helpful to both guests and servers. Kevin Bryla, CMO & Head of Customer Experience at SpotOn, answered some questions for Modern Restaurant Management (MRM) magazine.

article thumbnail

Consumers Welcome Some Restaurant Automation, Reject Others

Modern Restaurant Management

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Food prep and serving’s impact on customer experience can’t be overstated.

article thumbnail

2023 Reflections: The Year That Was in Restaurants, Part Two

Modern Restaurant Management

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. – Meredith Sandland, Empower Delivery CEO Music is an important aspect of a restaurant’s ambiance and can determine whether customers choose it as a must-go destination time and again.

article thumbnail

Digital Dining and ‘Restaurant Recovery’ Show

Modern Restaurant Management

Encouraging digital payments : Major shifts in consumer behavior have occurred around the globe, including the overarching need for a touchless experience at the point-of-sale as 90% of shoppers are hesitant to shop in-store due to coronavirus.4 -based Black women-owned small businesses.