article thumbnail

Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

article thumbnail

Using Tech for Better Guest Engagement

Modern Restaurant Management

The restaurant industry is constantly evolving, and embracing change and leveraging technology to enhance operational efficiency and the customer experience is essential. Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience.

Inventory 473
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Best Practices for Surviving in a Cautious Landscape

Modern Restaurant Management

That’s where ecommerce tools come in – through our online catalog and product database, we’re able to provide a lot of information on an item, including allergens, place or origin, specifications, nutritional information, and more.

article thumbnail

Are We at a Culinary Crossroads?

Modern Restaurant Management

." More than 500 US consumers responded to the survey detailing the varying generational needs and desires including the need to offer tailored experiences—such as smaller portions and personal, analog interactions for senior diners, while providing immersive, social environments for younger guests in Gen Z and Gen Alpha. "It’s

Catering 450
article thumbnail

The Digital Revolution, Evolving Consumer Expectations and Other Trends

Modern Restaurant Management

Additionally, it’s becoming increasingly common to offer personalized nutrition to accommodate individual wants, needs, and dietary restrictions. Adapting to these dynamics while prioritizing the customer experience will be essential for success in the ever-evolving, highly competitive restaurant landscape.

article thumbnail

Keeping the Food Chain Safe with Master Data Management

Modern Restaurant Management

How is one to keep pace with these requirements, much less actually run a business that is not centered on regulations but rather, on producing great products and services along with compelling customer experiences?

article thumbnail

The Latest Trends in Restaurant Buffet Line Food Serving

LTI, Inc.

With QuickSwitch, foodservice operators can easily switch between temperatures ensuring food meets both safety standards and customer experience demands. These innovations not only improve the dining experience but also keep customers informed, contributing to a more transparent restaurant.