article thumbnail

The Drive-Thru Customer Experience Revolutionized Through AI

Modern Restaurant Management

Dan Cathy, the CEO of Chick-fil-A , recently estimated that about 30 precent of drive-thru customers are driving off, abandoning the wait, because the lines are so long, something human observation and traditional means of data, like sales, cannot completely capture. This is where the rubber meets the road for vision AI.

article thumbnail

Five Ways to Enhance and Improve the Takeout and Delivery Customer Experience

Modern Restaurant Management

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Hot soup arriving cold or a salad arriving wilted can ruin the customer experience and earn your restaurant negative reviews.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Cashless Consumer Creates Need for Secure Connectivity

Modern Restaurant Management

Not only do businesses rely on an automated Point of Sale to handle a customer’s transaction–both fulfillment and payment– it is often preceded by customers interacting with digital signage, interactive apps, self-serve kiosks, and more. Mobile POS.

article thumbnail

Five Ways Restaurant Technology Makes or Breaks Business

Modern Restaurant Management

As these values shift, an advanced restaurant point of sale should support multiple methods for guests to place orders. Offering modern point of sale concepts creates a better customer experience and caters to a guest’s personal preference. Leverage data for insight and strategy.

article thumbnail

Order and Pay at the Table: A Guide for Your Restaurant

Lavu

Are you looking for ways to elevate customer experiences while improving your restaurant’s ability to quickly and efficiently serve guests? The post Order and Pay at the Table: A Guide for Your Restaurant appeared first on iPad Point of Sale System for Restaurants, Bars & More.

article thumbnail

MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

article thumbnail

Track These Restaurant Analytics (Infographic)

Modern Restaurant Management

One of the most important sources is a restaurant’s POS system, or point-of-sale system. Merchants use the collected data to manage sales, generate labor reports, track inventory and even keep an eye on customer reviews. First, how might owners and those in management find the data they need?

Inventory 196