Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

Point of Sale 450

Point of Sale Customer Experience Staffing Recipes 450

Modern Restaurant Management

APRIL 12, 2023

One of the most important sources is a restaurant’s POS system, or point-of-sale system. Merchants use the collected data to manage sales, generate labor reports, track inventory and even keep an eye on customer reviews. First, how might owners and those in management find the data they need?

Inventory 491

Inventory Point of Sale Customer Experience Recipes 491

Modern Restaurant Management

SEPTEMBER 27, 2023

Keeping up with the latest technology for point-of-sale systems, online ordering, and other business operations is essential in not only staying ahead of the competition, but also to ensure your employees have efficient and accessible resources to be successful. It’s also important to consider the customer experience.

Inventory Management 519

Inventory Management Inventory Point of Sale Customer Experience 519

Modern Restaurant Management

JULY 27, 2021

These tools have become so commonplace that many have become an extension of the restaurant experience — so integrated into dining culture that employees and guests do not necessarily realize how tech-savvy they have become. As roles shift and the customer experience evolves, tech-savvy restaurants have already become the expectation.

Kitchen Display System 609

Kitchen Display System Customer Experience Food Preparation Customer Service 609

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. While this type of disruption hinders the customer experience, it can also be costly in terms of operations. That system needs access to the internet in order to keep functioning.

Point of Sale 520

Point of Sale Online Ordering Systems Customer Experience 520

Modern Restaurant Management

JULY 12, 2022

This can be done by calculating your restaurant’s food cost percentage and cost of each dish using reports and data that an integrated point-of-sale can provide. Keep things running smoothly by using an integrated point-of-sale system that allows you to do everything in one place. Offer Easy Online Ordering.

Kitchen Display System 558

Kitchen Display System Point of Sale Customer Experience 558

Modern Restaurant Management

DECEMBER 1, 2021

We’ve seen restaurants pivot to contactless methods for a safer customer experience. In many restaurants, customers can also pay via the QR code online at the end of their meal. Streamline the order ahead process for you and your customers. Point of Sale. Now, we’ve reached your point of sale.

Kitchen Display System 508

Kitchen Display System Point of Sale Recipes Customer Experience 508

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Pixels and Bites.

Customer Experience 474

Customer Experience Purchasing Point of Sale 474

Modern Restaurant Management

DECEMBER 30, 2021

Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Seamless integrations are critical for positive customer experiences and getting a full range of access to new applications, companies, and tech that are rapidly entering the market. POS Integrations.

Customer Experience 579

Customer Experience Restaurant Management Restaurant Manager Point of Sale 579

Modern Restaurant Management

JUNE 10, 2024

The conflict lies in the temporary boost in orders at the cost of long-term customer relationships. Aside from a lack of control of the customer experience, Dependency on third-party platforms for delivery or reservations can lead to reduced profit margins due to commission fees.

Customer Experience 443

Customer Experience Point of Sale Inventory Management Staffing 443

Modern Restaurant Management

JULY 5, 2023

This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems. This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability.

Hospitality 449

Hospitality Hospitality Customer Experience Online Ordering Systems 449

Modern Restaurant Management

JULY 30, 2020

Orders from online channels and delivery partners had to be manually entered into its previous Point-of-Sale (POS) system, and manually delivered to the kitchen. They also had a tremendous amount of data from disparate sources with no way to efficiently aggregate and analyze inventory, customer preferences and more.

Point of Sale 383

Point of Sale Food and Beverage Food and Beverage Kitchen Display System 383

Modern Restaurant Management

APRIL 5, 2022

Eliminating 3rd Party App Charges with Kitchen Point-of-Sale (POS) Systems. A point of sale system is primarily used by restaurants to accept cash and credit card payments and to manage internal communications. Enhancing Kitchen Services with Kitchen Display Systems (KDS) for Enhanced Customer Experience.

Inventory Management 491

Inventory Management Inventory Point of Sale Inventory Management Software 491

Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. This helps reduce expenses and improves the restaurant’s overall efficiency.

Customer Experience 419

Customer Experience Point of Sale Food Service Food Service 419

Modern Restaurant Management

SEPTEMBER 14, 2022

Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities. You can use an AI to offer special deals via loyalty programs to encourage loyal customers to visit more often.

Staffing 528

Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

JUNE 9, 2022

But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases. Understand customer cravings and business needs through data. There’s no need to slay the proverbial giant.

Point of Sale 490

Point of Sale Customer Experience Chef 490

Modern Restaurant Management

JANUARY 26, 2021

What makes the SolaaS concept so unique is that it can interact within a technological ecosystem to support every aspect of your business—from point of sale and online ordering to customer data consolidation. Look for a multi-functional, modular platform of software and hardware that includes your point of sale.

Point of Sale 448

Point of Sale Customer Experience Restaurant Management Restaurant Manager 448

Lithos POS

NOVEMBER 15, 2024

Customer experience is a key factor that can make or break a retail business. The Importance of Customer Experience in Retail Before we dive into the role of POS software , it’s important to understand why customer experience is such a critical aspect of retail success. The answer lies in POS software.

Customer Experience 52

Customer Experience Inventory Point of Sale Purchasing 52

Modern Restaurant Management

AUGUST 28, 2023

Simply put, digital transformation is upgrading technology to make the most of the information available to you, allowing you to drive sales how you see fit by satisfying customers. Digital transformation is paramount when keeping pace with customer experience (CX) trends.

Customer Experience 419

Customer Experience Point of Sale 419

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. POS technology can help with labor shortages, supply chain concerns and customer experience.

Staffing 539

Staffing Point of Sale Customer Service Customer Service 539

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. Leverage Reports to Improve Customer Experience. A restaurant cannot be successful if it does not offer a positive customer experience (CX).

Inventory 491

Inventory Customer Experience Restaurant Management Restaurant Manager 491

Modern Restaurant Management

MAY 11, 2020

It soon became clear that those restaurants with curbside point-of-sale (POS) technologies and best practices already in place were better able to handle the increased strain on their IT networks when demand for online ordering and curbside pickup spiked. In the end, a successful curbside solution is really all about agility.

Point of Sale 364

Point of Sale Customer Experience 364

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Customer Experience 419

Customer Experience Inventory Inventory Management Food and Beverage 419

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level.

Staffing 558

Staffing Hospitality Hospitality Customer Experience 558

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry is driving the growth of modern point-of-sale (POS) solutions that enable contactless payments.

Point of Sale 563

Point of Sale Customer Experience 563

Modern Restaurant Management

DECEMBER 17, 2024

Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage. The intelligence built into these newer technologies will become part of a broader strategy to predict, adjust, and innovate based on real-time data and enhance the customer experience.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

JUNE 2, 2022

When asked why consumers remain loyal to a restaurant, their top three reasons were overall experience, quality of food, and cost. While third-party services may be a fast way for restaurants to quickly offer mobile ordering, it invites another brand to control the customer experience.

Point of Sale 473

Point of Sale Purchasing Customer Experience 473

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. Enhance CX with Accelerated Contactless Adoption.

Hospitality 473

Hospitality Hospitality Customer Experience Point of Sale 473

Modern Restaurant Management

DECEMBER 6, 2022

Much of customer frustration stems from restaurants’ unreliability with orders, be they incomplete, delayed, or overpriced. This can lead to a loss in revenue over time and some customers may take their frustrations out on restaurants by offering little to no gratuity.

Staffing 473

Staffing Point of Sale Customer Experience Purchasing 473

Modern Restaurant Management

MARCH 25, 2021

Pay-at-the-table is becoming increasingly popular among restaurants of all levels – from quick-service and fast casual to fine dining, particularly as brands increase adoption, the technology and user experience continually improve. Delight Them : Create memorable experiences beyond customer expectations and personalize where possible.

Point of Sale 493

Point of Sale Customer Experience Hospitality Hospitality 493

Modern Restaurant Management

MARCH 11, 2025

Point-of-sale systems needed seamless integration with online ordering platforms and third-party delivery services, while customer relationship management tools facilitated personalized marketing and loyalty programs. Staffing changed during this time as well to cater to the off-premises customer experience.

Staffing 418

Staffing Inventory Food Inventory Hospitality 418

Modern Restaurant Management

MARCH 15, 2023

Restaurants that adopt a dynamic pricing tool should avoid treating it as a 'set and forget' solution, and instead pay close attention to how it’s impacting customer experience. That includes dynamic pricing, as well as more widely used tools for point-of-sale and scheduling.

Customer Experience 497

Customer Experience Point of Sale Staffing Restaurant Management 497

Modern Restaurant Management

SEPTEMBER 3, 2024

Though restaurant technology isn't one-size-fits-all, especially for small and medium business (SMB) operations looking to scale efficiently, finding the right solutions can make all the difference between a bustling business with customers lined around the block and a chaotic, disconnected dining experience.

Inventory 458

Inventory Point of Sale Inventory Management Staffing 458

Modern Restaurant Management

DECEMBER 28, 2023

AI is now playing a role in many significant areas ranging from enhancing supply chain management to streamlining customer interactions, ultimately ensuring seamless functioning within restaurants. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

Customer Experience 309

Customer Experience Point of Sale Inventory Management Inventory 309

Modern Restaurant Management

JUNE 23, 2022

Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. The Restaurant Job of the Future: Tech-Savvy and Customer-Centric. Fast forward to 2022. QSR workers, like everyone else, are expected to use technology on the job.

Food Safety 474

Food Safety Point of Sale Staffing Inventory 474

Modern Restaurant Management

MAY 20, 2024

Among the highlights: When it comes to pre-set tip amounts, 43 percent of tipped workers say that predefined tip amounts on point-of-sale systems are actually helpful to both guests and servers. Kevin Bryla, CMO & Head of Customer Experience at SpotOn, answered some questions for Modern Restaurant Management (MRM) magazine.

Point of Sale 251

Point of Sale Customer Experience Restaurant Management Restaurant Manager 251

Modern Restaurant Management

MARCH 26, 2024

Here are some strategic actions that restaurant operators can implement utilizing their Point of Sale (POS) systems and technological resources to ensure a flawless customer experience and optimized sales.

Point of Sale 294

Point of Sale Customer Experience 294