Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. POS Integrations.

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Customer Experience Restaurant Management Restaurant Manager Point of Sale 579

Modern Restaurant Management

SEPTEMBER 12, 2022

As these values shift, an advanced restaurant point of sale should support multiple methods for guests to place orders. It should also account for how that order is managed from placement to fulfillment. The point of sale becomes a bastion for security, integrity, and confidence for guest, location, and brand alike.

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Point of Sale Catering Catering Customer Experience 531

Modern Restaurant Management

APRIL 12, 2023

Below, we’ll briefly go over the importance of collecting data and restaurant analytics and how it be used to improve efficiency and, in due course, boost revenue. First, how might owners and those in management find the data they need? One of the most important sources is a restaurant’s POS system, or point-of-sale system.

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Inventory Point of Sale Customer Experience Recipes 491

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. However, new technologies have made restaurant reporting much easier. Leverage Reports to Improve Customer Experience.

Inventory 491

Inventory Customer Experience Point of Sale Restaurant Management 491

Modern Restaurant Management

SEPTEMBER 27, 2023

It’s also important for restaurant owners to acknowledge the pace at which industry trends and technological advancements are changing and improving. It’s also important to consider the customer experience. Your own personnel shouldn’t be your only focus, however.

Inventory Management 519

Inventory Management Inventory Point of Sale Customer Experience 519

Modern Restaurant Management

DECEMBER 1, 2021

As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order. We’ve seen restaurants pivot to contactless methods for a safer customer experience. In many restaurants, customers can also pay via the QR code online at the end of their meal.

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Kitchen Display System Point of Sale Recipes Customer Experience 508

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

JULY 27, 2021

These tools have become so commonplace that many have become an extension of the restaurant experience — so integrated into dining culture that employees and guests do not necessarily realize how tech-savvy they have become. The Future of Restaurants Is in Ambient Technology. Too Much Tech Is Not a Solution.

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Kitchen Display System Customer Experience Food Preparation Customer Service 609

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. But what happens when your restaurant suffers an internet outage, taking your POS system with it? That system needs access to the internet in order to keep functioning.

Point of Sale 520

Point of Sale Online Ordering Systems Customer Experience 520

Modern Restaurant Management

JANUARY 26, 2021

What makes the SolaaS concept so unique is that it can interact within a technological ecosystem to support every aspect of your business—from point of sale and online ordering to customer data consolidation. Look for a multi-functional, modular platform of software and hardware that includes your point of sale.

Point of Sale 448

Point of Sale Customer Experience Restaurant Manager Restaurant Management 448

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Point of Sale 383

Point of Sale Food and Beverage Food and Beverage Kitchen Display System 383

Modern Restaurant Management

JULY 12, 2022

This can be done by calculating your restaurant’s food cost percentage and cost of each dish using reports and data that an integrated point-of-sale can provide. And that’s not different during Restaurant Week. Offer Easy Online Ordering. Be In Charge of Your Own Marketing.

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Kitchen Display System Point of Sale Customer Experience 558

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level.

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Staffing Hospitality Hospitality Customer Experience 558

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Pixels and Bites.

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Customer Experience Purchasing Point of Sale 474

Modern Restaurant Management

JUNE 10, 2024

The conflict lies in the temporary boost in orders at the cost of long-term customer relationships. Aside from a lack of control of the customer experience, Dependency on third-party platforms for delivery or reservations can lead to reduced profit margins due to commission fees.

Customer Experience 443

Customer Experience Point of Sale Inventory Management Staffing 443

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. Restaurants need reliable internet connectivity, appropriate hardware devices and frequently updated software.

Hospitality 449

Hospitality Hospitality Customer Experience Online Ordering Systems 449

Modern Restaurant Management

APRIL 5, 2022

Eliminating 3rd Party App Charges with Kitchen Point-of-Sale (POS) Systems. A point of sale system is primarily used by restaurants to accept cash and credit card payments and to manage internal communications. Enhancing Kitchen Services with Kitchen Display Systems (KDS) for Enhanced Customer Experience.

Inventory Management 491

Inventory Management Inventory Point of Sale Inventory Management Software 491

Modern Restaurant Management

SEPTEMBER 14, 2022

AI can assist restaurants in optimizing how they manage and operate menus to increase margins. Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities.

Staffing 528

Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. This helps reduce expenses and improves the restaurant’s overall efficiency.

Customer Experience 419

Customer Experience Point of Sale Food Service Food Service 419

Modern Restaurant Management

JUNE 9, 2022

In a restaurant world filled with heavy hitters armed with deep pockets and marketing power, it can seem difficult for smaller concepts to compete. But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases.

Point of Sale 490

Point of Sale Customer Experience Chef 490

Modern Restaurant Management

APRIL 13, 2022

A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent. POS technology can help with labor shortages, supply chain concerns and customer experience.

Staffing 539

Staffing Point of Sale Customer Service Customer Service 539

Modern Restaurant Management

MARCH 15, 2023

Consumers need strong incentives to participate in dynamic pricing: Most consumers would be incentivized to order outside of peak hours from a preferred restaurant only if discounts exceed 10 percent off the original price. Is dynamic pricing just a better fit for other industries and not restaurants?

Customer Experience 497

Customer Experience Point of Sale Staffing Restaurant Manager 497

Modern Restaurant Management

JUNE 23, 2022

Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring. Fast forward to 2022. And many have risen to the occasion.

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Food Safety Point of Sale Staffing Customer Service 474

Modern Restaurant Management

AUGUST 28, 2023

Simply put, digital transformation is upgrading technology to make the most of the information available to you, allowing you to drive sales how you see fit by satisfying customers. Digital transformation is paramount when keeping pace with customer experience (CX) trends.

Customer Experience 419

Customer Experience Point of Sale 419

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry.

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Point of Sale Customer Experience 563

Modern Restaurant Management

MAY 11, 2020

And while doing so has allowed many multi-unit restaurants to keep the lights on, it’s also forced them to transform their businesses. That means you should be thinking about dual-band (2.4GHz and 5GHz) access point (AP) devices rated for outdoor use. In the end, a successful curbside solution is really all about agility.

Point of Sale 364

Point of Sale Customer Experience 364

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Customer Experience 419

Customer Experience Inventory Inventory Management Food and Beverage 419

Modern Restaurant Management

JUNE 2, 2022

When asked why consumers remain loyal to a restaurant, their top three reasons were overall experience, quality of food, and cost. While third-party services may be a fast way for restaurants to quickly offer mobile ordering, it invites another brand to control the customer experience.

Point of Sale 473

Point of Sale Purchasing Customer Experience 473

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. Enhance CX with Accelerated Contactless Adoption.

Hospitality 473

Hospitality Hospitality Customer Experience Point of Sale 473

Modern Restaurant Management

DECEMBER 6, 2022

Much of customer frustration stems from restaurants’ unreliability with orders, be they incomplete, delayed, or overpriced. This can lead to a loss in revenue over time and some customers may take their frustrations out on restaurants by offering little to no gratuity.

Staffing 473

Staffing Point of Sale Customer Experience Purchasing 473

Modern Restaurant Management

MAY 20, 2024

The report, Beyond Gratuity: Perspectives of Restaurant Staff on Tipping Practices, reveals that two-thirds of workers report their tips have stayed the same or decreased in the last twelve months, and more than half of tipped workers expect a modest 15 percent to 19 percent tip.

Point of Sale 251

Point of Sale Customer Experience Restaurant Management Restaurant Manager 251

Modern Restaurant Management

SEPTEMBER 3, 2024

Though restaurant technology isn't one-size-fits-all, especially for small and medium business (SMB) operations looking to scale efficiently, finding the right solutions can make all the difference between a bustling business with customers lined around the block and a chaotic, disconnected dining experience.

Inventory 458

Inventory Point of Sale Inventory Management Staffing 458

Modern Restaurant Management

OCTOBER 26, 2021

Several cities––including New York, San Francisco, Chicago and Seattle, just to name a few––have since passed legislation to permanently cap commissions food-delivery apps can charge restaurants, in some cases triggering lawsuits from the third-party delivery services.

Point of Sale 546

Point of Sale Customer Experience 546

Modern Restaurant Management

DECEMBER 28, 2023

AI is now playing a role in many significant areas ranging from enhancing supply chain management to streamlining customer interactions, ultimately ensuring seamless functioning within restaurants. They also extend to customer-facing areas of the business. But AI powered technologies are not limited to kitchen operations.

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Customer Experience Point of Sale Inventory Management Inventory 309

Modern Restaurant Management

MARCH 26, 2024

Here are some strategic actions that restaurant operators can implement utilizing their Point of Sale (POS) systems and technological resources to ensure a flawless customer experience and optimized sales.

Point of Sale 294

Point of Sale Customer Experience 294

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

Catering 539

Catering Catering Food and Beverage Food and Beverage 539

Modern Restaurant Management

JANUARY 20, 2022

This will drastically change the way a restaurant delivers food. Kiosks that Personalize Customer Experiences. While ordering kiosks have become fairly common in a variety of restaurants, there are some eateries that are taking that experience a step further. Integrated Inventory and Purchasing.

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Inventory Purchasing Point of Sale Chef 520