Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key.

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Modern Restaurant Management

JUNE 10, 2024

The conflict lies in the temporary boost in orders at the cost of long-term customer relationships. Aside from a lack of control of the customer experience, Dependency on third-party platforms for delivery or reservations can lead to reduced profit margins due to commission fees.

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Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

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Inventory Customer Experience Point of Sale Restaurant Management 196

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Further, 97.2%

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Modern Restaurant Management

SEPTEMBER 3, 2024

Though restaurant technology isn't one-size-fits-all, especially for small and medium business (SMB) operations looking to scale efficiently, finding the right solutions can make all the difference between a bustling business with customers lined around the block and a chaotic, disconnected dining experience.

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Inventory Point of Sale Inventory Management Staffing 183

Modern Restaurant Management

JUNE 23, 2022

Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. The Restaurant Job of the Future: Tech-Savvy and Customer-Centric. Fast forward to 2022. QSR workers, like everyone else, are expected to use technology on the job.

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Food Safety Point of Sale Staffing Inventory 189

Modern Restaurant Management

MARCH 15, 2023

Restaurants that adopt a dynamic pricing tool should avoid treating it as a 'set and forget' solution, and instead pay close attention to how it’s impacting customer experience. That includes dynamic pricing, as well as more widely used tools for point-of-sale and scheduling.

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Modern Restaurant Management

JANUARY 20, 2022

Kiosks that Personalize Customer Experiences. While ordering kiosks have become fairly common in a variety of restaurants, there are some eateries that are taking that experience a step further. This kind of predictive technology can be used by restaurants in so many ways: to manage inventory, staffing, menu pricing, and more.

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Modern Restaurant Management

DECEMBER 20, 2023

As a result of these changes in 2023, we’ll see an increased spotlight on implementing cellular connectivity solutions to ensure retail mobile applications, QR codes, mobile payment methods, and self-service kiosks work properly to enhance the customer experience.

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Modern Restaurant Management

FEBRUARY 20, 2024

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. With the restaurant industry facing an ongoing labor shortage , it’s more crucial than ever to offer your staff the best experience possible, which includes optimizing their payments experience.

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Customer Experience Point of Sale Purchasing Staffing 123

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Consequently, restaurants can easily be staffed 24 hours a day with limited additional cost. Improve employee performance.

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Modern Restaurant Management

DECEMBER 21, 2022

Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. That said, staffing will continue to be an obstacle for the restaurant industry in 2023. " – Frances Allen, CEO of Checkers & Rally’s. "With

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Total Food Service

NOVEMBER 5, 2023

From these pilots, we hope to learn how we can create a more consistent customer experience, faster throughput, and make our team members’ jobs easier and more dynamic,” said Neman. “We Soundhound’s phone solution can capture unanswered phone orders from customers, which might otherwise result in missed calls and lost revenue.

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Staffing Point of Sale Inventory Management Food Service 82

Total Food Service

OCTOBER 22, 2023

The main types of back of house solutions for restaurants include: Point of sale software (POS) Traditionally considered a front of house system, a restaurant POS allows your servers to easily take orders and payments from guests – but the right POS can do even more. How will this technology improve the customer experience?

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Kitchen Display System Inventory Recipes Staffing 84

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

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Catering Catering Food and Beverage Food and Beverage 215

Lavu

MARCH 13, 2020

For fast-casual restaurants, opting for a mobile point-of-sale system makes the most sense. By not having to walk to a monitor to place their order, the customer experience is improved: The kitchen receives the order at once. The speeds they can work at might not be as fast as lightning, but as close as humanly possible.

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Lavu

NOVEMBER 10, 2022

Why Now Is the Time for Restaurant Automation The adoption of restaurant automation is growing as restaurants are looking for more ways to improve customer experience while relying less on staff. The 2022 State of the Restaurant Industry found that 70% of operators do not have enough employees to support customer demand.

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Modern Restaurant Management

DECEMBER 21, 2023

What we’re seeing, however, is that technology adoption is less about solving “the staffing problem” as much as it is about enhancing the guest experience. These changes were instrumental in enhancing operational efficiency and customer convenience, reflecting a broader industry shift towards tech-driven experiences.

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Food and Beverage Food and Beverage Customer Experience Point of Sale 123

Modern Restaurant Management

MARCH 11, 2020

Focused on empowering small- and medium-sized businesses (SMBs) by providing enterprise-level solutions at affordable prices, the SpotOn ecosystem goes way beyond traditional payment processing and point-of-sale (POS) software. Toast launched Toast Hardware, a suite of point of sale tools designed by Toast for the restaurant community.

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Point of Sale Food and Beverage Food and Beverage Purchasing 154

Lavu

NOVEMBER 27, 2024

A modern Point of Sale (POS) system can help you do just that by cutting costs, reducing waste, and streamlining operations. Sales Data & Reporting : Use real-time analytics to optimize menu pricing, staffing, and promotions. Basically you give the customer a discount for paying cash.

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Inventory Customer Experience Point of Sale Inventory Management 78

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. As we head into 2020, Point of Sale (POS), back of the house software and payment processing are becoming tightly integrated. Flame Broiler Marketing Manager Daniel Lee.

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Food and Beverage Food and Beverage Staffing Chef 138

Lavu

JUNE 12, 2019

Figure out staffing. When launching an events program at your restaurant, the last thing you want is to serve up a less-than-stellar customer experience because you’re understaffed or the service is sloppy. Learn more about Gather and request a live tour at gatherhere.com.

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Point of Sale Staffing Inventory Customer Experience 74

Lithos POS

SEPTEMBER 24, 2024

Running a successful restaurant goes beyond just serving good food it’s about providing a seamless experience that delights customers from the moment they walk into when they pay the bill. A key factor in delivering this experience is the technology that powers your operations.

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Inventory Management Inventory Point of Sale Customer Experience 52

Lithos POS

JULY 4, 2024

Job Loss or Staffing Issues – Tip : Prepare for situations where you might need to cover staff shortages or replace key employees. – Example : Maintain a reserve that can cover at least three months of payroll to ensure you can keep your restaurant running smoothly even during staffing transitions.

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Customer Experience Customer Service Customer Service Staffing 52

Lavu

NOVEMBER 27, 2024

A Point of Sale (POS) system is the core of quick-service restaurants, improving speed, accuracy, and overall efficiency. Here’s a quick summary of what you need to know: Key Benefits : Faster orders, real-time inventory tracking, seamless online ordering, and detailed sales reports.

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Kitchen Display System Inventory Inventory Management Point of Sale 78

Lavu

MARCH 23, 2020

Proper Staffing. The last thing you want is to serve up a less-than-stellar customer experience because you’re understaffed, have sloppy, slow service. Make sure your staff are fully trained, understand the importance and urgency of excellent customer service. The post Event Hosting: What Does your Venue Need?

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Lavu

MARCH 11, 2020

From the introduction of point of sale (POS) systems to accounting systems, technology is changing the ways restaurants operate today. Since restaurants operate on slim margins, they need to streamline benefits to both the business and their customers. . Understanding Restaurant Management Software. Restaurant Reservations.

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Modern Restaurant Management

AUGUST 17, 2020

By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. Long wait times can not only negatively impact the overall customer experience, but are likely to turn away customers upon approach as well.”

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Modern Restaurant Management

OCTOBER 16, 2019

In an industry plagued with a debilitating turnover rate of 82% according to the Bureau of Labor Statistics, Pared is a crucial staffing tool that bridges the employment gap for both restaurant operators and skilled workers. UK based point of sale company TISSL is partnering with digital ordering company, Preoday. ”=. .

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Modern Restaurant Management

OCTOBER 29, 2020

” Flippy ROAR is able to optimize staffing during late night shifts for the 24-hour restaurant, traditionally difficult slots to fill, now further challenged by social distancing – ensuring White Castle customer service standards stay high at all hours. ” Scan to Order.

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Chef Catering Catering Recipes 143

Modern Restaurant Management

NOVEMBER 19, 2020

Toast unveiled the next generation of its mobile handheld point of sale: Toast Go® 2. Olo now offers Dine-In as a handoff mode to support this use case, providing options to improve the operational flow and the customer experience. ” Next-Gen Toast.

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Modern Restaurant Management

OCTOBER 8, 2020

” “Revel’s product engineering team has worked hard to develop a best-in-class point of sale solution built specifically for pizzerias,” said Greg Dukat, CEO, Revel Systems. Consult accurate sales projections based on the previous year’s metrics to inform staffing and operational decisions.

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Modern Restaurant Management

DECEMBER 17, 2024

At Portillo’s, we’re already witnessing the power of thoughtfully connected systems—digital menu boards, self-service kiosks, and AI-assisted staffing tools seamlessly working together to streamline operations and elevate guest convenience. Operators need better ways to stand out and improve the customer experience.

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