Modern Restaurant Management

NOVEMBER 26, 2019

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

Customer Experience 226

Customer Experience Food Service Food Service Purchasing 226

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

Customer Experience 251

Customer Experience Customer Service Customer Service Catering 251

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

Customer Experience 473

Customer Experience Recipes Inventory Inventory Management 473

Modern Restaurant Management

APRIL 26, 2022

Underutilization or product expiration can be avoided by tracking and purchasing items based on their use. Another application of AI in restaurants is the creation of Personalized Customer Experiences via Kiosks.

Customer Experience 493

Customer Experience Purchasing Inventory 493

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Whip Up More Customer Engagement More than 60 percent of restaurants say their top strategic goal is improving digital customer engagement.

Customer Experience 493

Customer Experience Recipes Purchasing 493

Modern Restaurant Management

MARCH 26, 2020

Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Improve the customer experience as envisioned when technology solutions were originally purchased. The shift to cloud-based applications has not changed the equation.

Food and Beverage 546

Food and Beverage Food and Beverage Customer Experience Staffing 546

Lithos POS

NOVEMBER 15, 2024

Customer experience is a key factor that can make or break a retail business. The Importance of Customer Experience in Retail Before we dive into the role of POS software , it’s important to understand why customer experience is such a critical aspect of retail success. The answer lies in POS software.

Customer Experience 52

Customer Experience Inventory Point of Sale Purchasing 52

Modern Restaurant Management

NOVEMBER 15, 2024

“This redesign is not just about aesthetics; it’s about enhancing the customer experience, improving operational efficiency, and creating a welcoming environment that reflects our commitment to quality and innovation."

Customer Experience 221

Customer Experience Food and Beverage Food and Beverage Restaurant Manager 221

Modern Restaurant Management

MAY 16, 2023

By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions. In fact, studies have shown that a majority of QSR customers make their decisions at the register, making digital menu boards an effective tool for increasing revenue.

Customer Experience 391

Customer Experience Purchasing 391

Modern Restaurant Management

SEPTEMBER 14, 2020

It’s a good time to create a reopening playbook so you’ll be ready to welcome customers back when it’s safe and have a solid plan to enforce capacity limits and social distancing. Before the pandemic, familiar routines guided employee and customer interactions. Creating a Restaurant Reopening Playbook.

Online Ordering Systems 493

Online Ordering Systems Customer Experience FDA Purchasing 493

Modern Restaurant Management

JANUARY 14, 2021

If you are an operator who normally invests in the guests’ dine-in experience, tends to regulars and pays attention to plating, then you need to do the same for the off-premises customer. This can be reflected in the quality of to-go packaging you purchase. Unfortunately, with tight supply comes higher prices.

Restaurant Management 414

Restaurant Management Restaurant Manager Inventory Purchasing 414

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 506

Inventory Customer Experience Staffing Purchasing 506

Modern Restaurant Management

SEPTEMBER 14, 2022

Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities. You can use an AI to offer special deals via loyalty programs to encourage loyal customers to visit more often.

Staffing 528

Staffing Customer Experience Food and Beverage Food and Beverage 528

Culinary Digital

APRIL 5, 2023

Be it a CXOs, manager or food service operation experts, investing in the right software for your foodservice business is crucial to streamline operation, improve efficiency and enhance customer experience. Here are some important factors to consider when purchasing foodservice software.

Purchasing 130

Purchasing Inventory Management Software Customer Experience Inventory 130

Modern Restaurant Management

JANUARY 18, 2021

Ensure your customers are aware of your online ordering options by continuously updating your community through your social media channels, website, and blog. Offer promotions on items purchased through your website to encourage users to engage directly from you, rather than a third-party app. Facilitate Frequency.

Purchasing 508

Purchasing Customer Experience 508

Modern Restaurant Management

NOVEMBER 4, 2024

The key is making it easy for the guest while keeping them engaged with creative features—think unique tiers, exciting non-purchase rewards, and surprises that keep them coming back. Embrace Tech : Invest in tech that improves customer experience. But simplicity doesn’t mean it can’t be innovative.

Customer Experience 221

Customer Experience Purchasing 221

Modern Restaurant Management

FEBRUARY 1, 2022

When you’re doing your app and loyalty programs right, you’re amassing a treasure trove of first-party data that enables you to deliver truly personalized messaging, deepening your customer’s off- and on-premises relationship with your brand. Always be improving the customer experience.

Customer Experience 493

Customer Experience Purchasing 493

Modern Restaurant Management

APRIL 10, 2020

With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Digital platforms provide a broad scope of available insights for brands to leverage in creating and refining customer experiences and offerings.

Customer Experience 433

Customer Experience Purchasing 433

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 437

Customer Experience Inventory Restaurant Management Restaurant Manager 437

Modern Restaurant Management

JUNE 2, 2022

When asked why consumers remain loyal to a restaurant, their top three reasons were overall experience, quality of food, and cost. While third-party services may be a fast way for restaurants to quickly offer mobile ordering, it invites another brand to control the customer experience.

Point of Sale 473

Point of Sale Purchasing Customer Experience 473

Modern Restaurant Management

SEPTEMBER 1, 2020

Customer Feedback. Purchase and Repurchase Patterns. Savvy operators are gaining greater insight and control of their end-to-end customer experience using metrics like these to manage their operations, improve their customer experience, and increase their profitability. Product Mix (PMIX).

Hospitality 576

Hospitality Hospitality Customer Experience Purchasing 576

Modern Restaurant Management

AUGUST 10, 2022

While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. Fortunately, today’s restaurateurs have a playbook that can help them to do precisely that.

Customer Experience 470

Customer Experience Food Service Food Service Food Prices 470

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

Customer Experience 474

Customer Experience Purchasing Restaurant Manager Restaurant Management 474

Modern Restaurant Management

SEPTEMBER 12, 2024

By gathering the right data, restaurants can gain insights into customer preferences and ensure their loyalty programs target the right audience. Spending Habits: Purchases at restaurants, typically discretionary and impulsive, vary based on the type of establishment.

Recipes 447

Recipes Purchasing Customer Experience Catering 447

Modern Restaurant Management

SEPTEMBER 11, 2023

By understanding customer sentiments and identifying areas of improvement, restaurants can make data-driven decisions to enhance their offerings, service quality, and overall customer experience. These innovations will result in happier owners, staff, and—most importantly—customers.

Staffing 538

Staffing Food and Beverage Food and Beverage Inventory 538

Modern Restaurant Management

JANUARY 20, 2022

Kiosks that Personalize Customer Experiences. While ordering kiosks have become fairly common in a variety of restaurants, there are some eateries that are taking that experience a step further. Integrated Inventory and Purchasing. This will drastically change the way a restaurant delivers food.

Inventory 520

Inventory Purchasing Chef Point of Sale 520

Modern Restaurant Management

MARCH 17, 2021

It may seem dramatic to say, but it does impact the customer experience. Start by thinking about your target customers – Are you a family restaurant? Customers can identify with a brand that designs for them and creates a better customer experience. Outdoor Restaurant Signs. Sign Types.

Customer Experience 493

Customer Experience Purchasing 493

Modern Restaurant Management

SEPTEMBER 16, 2021

Better Customer Experience (CX). People who have poor experiences with paying their bills may not come back or convert into loyal customers. However, if you offer convenient payment methods as your unique selling point (USP), you may be more likely to retain customers. CX can make or break your business.

Customer Experience 466

Customer Experience Customer Service Customer Service Purchasing 466

Modern Restaurant Management

JUNE 1, 2023

Personalization Is the Key A successful loyalty program takes a holistic approach and engages with customers across a variety of channels beyond the POS, including mobile app, online (web-based), social media, and email marketing and emerging channels such as voice, chat, and web3/metaverse.

Customer Service 449

Customer Service Customer Service Customer Experience Food and Beverage 449

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Consumers are showing similar signs of permanent behavioral change. And many will continue to do so in new ways.

Staffing 508

Staffing Food and Beverage Food and Beverage Purchasing 508

Modern Restaurant Management

APRIL 12, 2021

This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef. When your customer receives their food, you want it to look delicious and still be hot.

Online Ordering Systems 406

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 406

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently. .

Food and Beverage 568

Food and Beverage Food and Beverage Customer Experience Catering 568

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

Hospitality 473

Hospitality Hospitality Customer Experience Point of Sale 473

Modern Restaurant Management

NOVEMBER 30, 2023

Streamlining Inventory and Menu Studies show that restaurants waste an average of four percent to 10 percent of all the inventory they purchase. These insights can also aid in negotiating bulk purchase deals and ensuring timely deliveries by providing operators with automated alerts for low stock levels on frequently ordered ingredients.

Staffing 324

Staffing Inventory Customer Experience Purchasing 324

Hospitality Net

MAY 11, 2023

In business, customer experience is often presented as a differentiator, something a company chooses to focus on in order to outperform its competitors.

Customer Experience 97

Customer Experience Purchasing 97

Modern Restaurant Management

MAY 13, 2024

Restaurants wanting to offset rising inflation rates and win back their loyal consumers should consider appealing to the current drivers of their purchasing decisions – access to valuable deals and convenience experiences. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Food and Beverage 493

Food and Beverage Food and Beverage Customer Experience Purchasing 493

Modern Restaurant Management

APRIL 1, 2020

Cash has its advantages, and with the right technology and processes, QSRs can improve their cash operations while allowing their customers to pay for purchases the good old-fashioned way: with money. Customers Want Payment Options. As such, the cashless QSR is a concept that simply won’t work.

Purchasing 433

Purchasing Customer Experience 433