Modern Restaurant Management

APRIL 26, 2022

Underutilization or product expiration can be avoided by tracking and purchasing items based on their use. Another application of AI in restaurants is the creation of Personalized Customer Experiences via Kiosks.

Customer Experience 192

Customer Experience Purchasing Inventory 192

Hospitality Net

DECEMBER 13, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Customer Experience 52

Customer Experience Customer Service Customer Service Purchasing 52

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

Customer Experience 174

Customer Experience Recipes Inventory Inventory Management 174

Lithos POS

NOVEMBER 15, 2024

Customer experience is a key factor that can make or break a retail business. The Importance of Customer Experience in Retail Before we dive into the role of POS software , it’s important to understand why customer experience is such a critical aspect of retail success. The answer lies in POS software.

Customer Experience 52

Customer Experience Inventory Point of Sale Purchasing 52

Modern Restaurant Management

NOVEMBER 26, 2019

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

Customer Experience 71

Customer Experience Food Service Food Service Purchasing 71

Modern Restaurant Management

SEPTEMBER 14, 2020

It’s a good time to create a reopening playbook so you’ll be ready to welcome customers back when it’s safe and have a solid plan to enforce capacity limits and social distancing. Before the pandemic, familiar routines guided employee and customer interactions. Creating a Restaurant Reopening Playbook.

Online Ordering Systems 189

Online Ordering Systems Customer Experience FDA Purchasing 189

Modern Restaurant Management

JANUARY 18, 2021

Ensure your customers are aware of your online ordering options by continuously updating your community through your social media channels, website, and blog. Offer promotions on items purchased through your website to encourage users to engage directly from you, rather than a third-party app. Facilitate Frequency.

Purchasing 202

Purchasing Customer Experience 202

Culinary Digital

APRIL 5, 2023

Be it a CXOs, manager or food service operation experts, investing in the right software for your foodservice business is crucial to streamline operation, improve efficiency and enhance customer experience. Here are some important factors to consider when purchasing foodservice software.

Purchasing 52

Purchasing Inventory Management Software Customer Experience Inventory 52

Lithos POS

FEBRUARY 6, 2023

A dynamic customer experience strategy plays a crucial role in driving growth in the restaurant business. A positive customer experience is critical to the restaurant business. It improves customer loyalty and enhances brand reputation and positive word-of-mouth referrals.

Customer Experience 40

Customer Experience Point of Sale Customer Service Customer Service 40

Modern Restaurant Management

MARCH 26, 2020

Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Improve the customer experience as envisioned when technology solutions were originally purchased. The shift to cloud-based applications has not changed the equation.

Food and Beverage 183

Food and Beverage Food and Beverage Customer Experience Staffing 183

Modern Restaurant Management

FEBRUARY 1, 2022

When you’re doing your app and loyalty programs right, you’re amassing a treasure trove of first-party data that enables you to deliver truly personalized messaging, deepening your customer’s off- and on-premises relationship with your brand. Always be improving the customer experience.

Customer Experience 196

Customer Experience Purchasing 196

Modern Restaurant Management

DECEMBER 30, 2024

Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customer experiences. AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations.

Inventory 172

Inventory Inventory Management Purchasing Food Prices 172

Modern Restaurant Management

SEPTEMBER 1, 2020

Customer Feedback. Purchase and Repurchase Patterns. Savvy operators are gaining greater insight and control of their end-to-end customer experience using metrics like these to manage their operations, improve their customer experience, and increase their profitability. Product Mix (PMIX).

Hospitality 230

Hospitality Hospitality Customer Experience Purchasing 230

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 184

Inventory Customer Experience Staffing Purchasing 184

Modern Restaurant Management

SEPTEMBER 14, 2022

Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities. You can use an AI to offer special deals via loyalty programs to encourage loyal customers to visit more often.

Staffing 192

Staffing Customer Experience Inventory Food and Beverage 192

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

Customer Experience 186

Customer Experience Purchasing Restaurant Management Restaurant Manager 186

Modern Restaurant Management

MARCH 17, 2021

It may seem dramatic to say, but it does impact the customer experience. Start by thinking about your target customers – Are you a family restaurant? Customers can identify with a brand that designs for them and creates a better customer experience. Outdoor Restaurant Signs. Sign Types.

Customer Experience 197

Customer Experience Purchasing 197

Modern Restaurant Management

JANUARY 20, 2022

Kiosks that Personalize Customer Experiences. While ordering kiosks have become fairly common in a variety of restaurants, there are some eateries that are taking that experience a step further. Integrated Inventory and Purchasing. This will drastically change the way a restaurant delivers food.

Inventory 205

Inventory Purchasing Chef Point of Sale 205

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Consumers are showing similar signs of permanent behavioral change. And many will continue to do so in new ways.

Staffing 203

Staffing Food and Beverage Food and Beverage Purchasing 203

Modern Restaurant Management

JUNE 2, 2022

When asked why consumers remain loyal to a restaurant, their top three reasons were overall experience, quality of food, and cost. While third-party services may be a fast way for restaurants to quickly offer mobile ordering, it invites another brand to control the customer experience.

Point of Sale 175

Point of Sale Purchasing Customer Experience 175

Modern Restaurant Management

SEPTEMBER 11, 2023

By understanding customer sentiments and identifying areas of improvement, restaurants can make data-driven decisions to enhance their offerings, service quality, and overall customer experience. These innovations will result in happier owners, staff, and—most importantly—customers.

Staffing 202

Staffing Food and Beverage Food and Beverage Inventory 202

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently. .

Food and Beverage 222

Food and Beverage Food and Beverage Customer Experience Catering 222

Modern Restaurant Management

AUGUST 10, 2022

While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. Fortunately, today’s restaurateurs have a playbook that can help them to do precisely that.

Customer Experience 168

Customer Experience Food Service Food Service Food Prices 168

Modern Restaurant Management

SEPTEMBER 12, 2024

By gathering the right data, restaurants can gain insights into customer preferences and ensure their loyalty programs target the right audience. Spending Habits: Purchases at restaurants, typically discretionary and impulsive, vary based on the type of establishment.

Recipes 159

Recipes Purchasing Customer Experience Catering 159

Modern Restaurant Management

MAY 13, 2024

Restaurants wanting to offset rising inflation rates and win back their loyal consumers should consider appealing to the current drivers of their purchasing decisions – access to valuable deals and convenience experiences. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Food and Beverage 194

Food and Beverage Food and Beverage Customer Experience Purchasing 194

Modern Restaurant Management

AUGUST 6, 2020

An easy way to get started on optimizing inventory is by calculating the cost of goods sold with the following formula: Beginning Inventory + Purchased Inventory – Final Inventory = Cost of Goods Sold. You purchased $1,000 in ground beef patties at the beginning of the week.

Inventory 212

Inventory Purchasing Customer Experience Chef 212

Modern Restaurant Management

JUNE 1, 2023

Personalization Is the Key A successful loyalty program takes a holistic approach and engages with customers across a variety of channels beyond the POS, including mobile app, online (web-based), social media, and email marketing and emerging channels such as voice, chat, and web3/metaverse.

Customer Experience 165

Customer Experience Customer Service Customer Service Food and Beverage 165

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

Hospitality 178

Hospitality Hospitality Customer Experience Point of Sale 178

Modern Restaurant Management

MAY 16, 2023

By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions. In fact, studies have shown that a majority of QSR customers make their decisions at the register, making digital menu boards an effective tool for increasing revenue.

Customer Experience 119

Customer Experience Purchasing 119

Modern Restaurant Management

JANUARY 15, 2025

With the right payment optimization strategy, restaurants can reduce costs, streamline processes, improve customer experience, and enhance security. Millennials are most likely to use credit cards for purchases, with 65 percent of this generation reporting they have a credit card – the most of all generations of consumers.

Customer Experience 88

Customer Experience Catering Catering Purchasing 88

Modern Restaurant Management

JANUARY 14, 2021

If you are an operator who normally invests in the guests’ dine-in experience, tends to regulars and pays attention to plating, then you need to do the same for the off-premises customer. This can be reflected in the quality of to-go packaging you purchase. Unfortunately, with tight supply comes higher prices.

Restaurant Management 126

Restaurant Management Restaurant Manager Inventory Purchasing 126

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 144

Customer Experience Inventory Restaurant Management Restaurant Manager 144

Modern Restaurant Management

SEPTEMBER 16, 2021

Better Customer Experience (CX). People who have poor experiences with paying their bills may not come back or convert into loyal customers. However, if you offer convenient payment methods as your unique selling point (USP), you may be more likely to retain customers. CX can make or break your business.

Customer Experience 161

Customer Experience Customer Service Customer Service Purchasing 161

Modern Restaurant Management

NOVEMBER 30, 2023

Streamlining Inventory and Menu Studies show that restaurants waste an average of four percent to 10 percent of all the inventory they purchase. These insights can also aid in negotiating bulk purchase deals and ensuring timely deliveries by providing operators with automated alerts for low stock levels on frequently ordered ingredients.

Staffing 119

Staffing Inventory Customer Experience Purchasing 119

Modern Restaurant Management

APRIL 10, 2020

With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Digital platforms provide a broad scope of available insights for brands to leverage in creating and refining customer experiences and offerings.

Customer Experience 140

Customer Experience Purchasing 140

Modern Restaurant Management

MARCH 11, 2022

These co-marketing initiatives could tie in-game accomplishments to QSR brand offers and rewards, like purchasing points or other loyalty incentives. Similarly, this is an opportunity for QSR brands to not only drive sales but also collect user data by providing compelling experiences as gamers gravitate toward virtual worlds.

Staffing 203

Staffing Food Preparation Customer Experience Restaurant Management 203

Modern Restaurant Management

JULY 20, 2021

The report takes a look at thousands of reviews, listings, and rankings from the past year to identify which brands are going above and beyond to acquire and retain brand loyal customers through local search optimization. The report revealed several key findings about the Restaurant industry's online and offline customer experience.

Food and Beverage 189

Food and Beverage Food and Beverage Customer Experience Purchasing 189