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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

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Hungry for Better Marketing? RCS Is the Missing Ingredient

Modern Restaurant Management

What if you could remove that friction from your customer experience? The next generation of messaging technology makes it possible, allowing people to order seamlessly from the text itself while still receiving an immersive brand experience. Each step gives them more time to reconsider their purchase decision.

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The Future of Dining in 2025 Is Smarter, Simpler, and More Personal

Modern Restaurant Management

Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customer experiences. AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations.

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Blurring the Lines Between QSR and Retail

Modern Restaurant Management

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Now, it’s the same with QSRs.

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Harnessing Data and Using Automation to Deliver a More Personalized Dining Experience

Modern Restaurant Management

Personalization is a key ingredient to dishing up a comprehensive customer experience, capturing valuable data and enabling brands to reach out to customers though several touchpoints that create the customer journey: the drive-thru, menu board, branded apps, kiosks and loyalty programs. Further, 97.2

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Make High-Traffic Times More Profitable with These Payment Optimization Tips

Modern Restaurant Management

With the right payment optimization strategy, restaurants can reduce costs, streamline processes, improve customer experience, and enhance security. Millennials are most likely to use credit cards for purchases, with 65 percent of this generation reporting they have a credit card – the most of all generations of consumers.

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The Financial Burden of Owning Commercial Kitchen Equipment

Modern Restaurant Management

Purchasing commercial ice and refrigeration equipment can be a significant financial burden on your business. Overcoming High Initial Costs One of the primary challenges in purchasing commercial ice and refrigeration equipment is the upfront cost. However, there is a more cost-effective solution: leasing.