Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Now, it’s the same with QSRs.

Customer Experience 189

Customer Experience Purchasing Point of Sale 189

Modern Restaurant Management

NOVEMBER 9, 2023

Purchasing commercial ice and refrigeration equipment can be a significant financial burden on your business. Overcoming High Initial Costs One of the primary challenges in purchasing commercial ice and refrigeration equipment is the upfront cost. However, there is a more cost-effective solution: leasing.

Kitchen Equipment 197

Kitchen Equipment Commercial Kitchen Purchasing Customer Experience 197

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

Customer Experience 189

Customer Experience Recipes Inventory Inventory Management 189

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Whip Up More Customer Engagement More than 60 percent of restaurants say their top strategic goal is improving digital customer engagement.

Customer Experience 197

Customer Experience Recipes Purchasing 197

Modern Restaurant Management

JULY 13, 2021

Personalization is a key ingredient to dishing up a comprehensive customer experience, capturing valuable data and enabling brands to reach out to customers though several touchpoints that create the customer journey: the drive-thru, menu board, branded apps, kiosks and loyalty programs. Further, 97.2

Customer Experience 212

Customer Experience Purchasing Inventory 212

Modern Restaurant Management

MAY 16, 2023

By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions. In fact, studies have shown that a majority of QSR customers make their decisions at the register, making digital menu boards an effective tool for increasing revenue.

Customer Experience 156

Customer Experience Purchasing 156

Modern Restaurant Management

NOVEMBER 30, 2023

Streamlining Inventory and Menu Studies show that restaurants waste an average of four percent to 10 percent of all the inventory they purchase. These insights can also aid in negotiating bulk purchase deals and ensuring timely deliveries by providing operators with automated alerts for low stock levels on frequently ordered ingredients.

Staffing 129

Staffing Inventory Customer Experience Purchasing 129

Modern Restaurant Management

APRIL 26, 2022

Underutilization or product expiration can be avoided by tracking and purchasing items based on their use. Another application of AI in restaurants is the creation of Personalized Customer Experiences via Kiosks.

Customer Experience 197

Customer Experience Purchasing Inventory 197

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 175

Customer Experience Inventory Restaurant Manager Restaurant Management 175

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 202

Inventory Customer Experience Staffing Purchasing 202

Modern Restaurant Management

NOVEMBER 15, 2024

“This redesign is not just about aesthetics; it’s about enhancing the customer experience, improving operational efficiency, and creating a welcoming environment that reflects our commitment to quality and innovation."

Customer Experience 88

Customer Experience Food and Beverage Food and Beverage Restaurant Manager 88

Modern Restaurant Management

SEPTEMBER 26, 2024

When businesses ask customers to take additional time to fill out feedback offered at the bottom of the receipt and then opt-in to emails, this isn’t the most efficient use of the customers’ time. But again, it is vital that businesses get this information organically. Finally, embrace experimentation.

Customer Experience 88

Customer Experience Purchasing 88

Modern Restaurant Management

SEPTEMBER 12, 2024

By gathering the right data, restaurants can gain insights into customer preferences and ensure their loyalty programs target the right audience. Spending Habits: Purchases at restaurants, typically discretionary and impulsive, vary based on the type of establishment.

Recipes 100

Recipes Purchasing Customer Experience Catering 100

Modern Restaurant Management

JUNE 1, 2023

Personalization Is the Key A successful loyalty program takes a holistic approach and engages with customers across a variety of channels beyond the POS, including mobile app, online (web-based), social media, and email marketing and emerging channels such as voice, chat, and web3/metaverse.

Customer Experience 179

Customer Experience Customer Service Customer Service Food and Beverage 179

Lithos POS

OCTOBER 27, 2024

This includes managing inventory across locations, synchronizing sales data, and providing a consistent customer experience online and offline. A POS system that integrates with CRM tools can help you manage customer data, track purchase histories, and implement loyalty programs.

Inventory Management 52

Inventory Management Inventory Customer Experience Point of Sale 52

Modern Restaurant Management

SEPTEMBER 11, 2023

By understanding customer sentiments and identifying areas of improvement, restaurants can make data-driven decisions to enhance their offerings, service quality, and overall customer experience. These innovations will result in happier owners, staff, and—most importantly—customers.

Staffing 215

Staffing Food and Beverage Food and Beverage Inventory 215

Modern Restaurant Management

JANUARY 14, 2021

If you are an operator who normally invests in the guests’ dine-in experience, tends to regulars and pays attention to plating, then you need to do the same for the off-premises customer. This can be reflected in the quality of to-go packaging you purchase. Unfortunately, with tight supply comes higher prices.

Restaurant Management 165

Restaurant Management Restaurant Manager Inventory Purchasing 165

Modern Restaurant Management

AUGUST 22, 2024

Kulasooriya said staying on top of menu and ingredient trends is always important for operators as is quickly finding the best combination of quality and price in a restaurant’s purchasing operation is critical to that, and e-commerce platforms not only do that but can highlight the ingredient trends driving it all.

Inventory 122

Inventory Customer Experience Customer Service Customer Service 122

Modern Restaurant Management

SEPTEMBER 14, 2022

Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities. You can use an AI to offer special deals via loyalty programs to encourage loyal customers to visit more often.

Staffing 211

Staffing Customer Experience Inventory Food and Beverage 211

Modern Restaurant Management

MAY 13, 2024

Restaurants wanting to offset rising inflation rates and win back their loyal consumers should consider appealing to the current drivers of their purchasing decisions – access to valuable deals and convenience experiences. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Food and Beverage 197

Food and Beverage Food and Beverage Customer Experience Purchasing 197

Modern Restaurant Management

AUGUST 10, 2022

While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. Fortunately, today’s restaurateurs have a playbook that can help them to do precisely that.

Customer Experience 188

Customer Experience Food Service Food Service Food Prices 188

Modern Restaurant Management

JULY 3, 2024

Purchasing links from low-quality websites or engaging in link schemes can result in severe penalties from search engines, ultimately damaging your online reputation. Stay true to your brand, prioritize customer experience, and let your restaurant's unique personality shine through in every aspect of your online presence.

Customer Experience 195

Customer Experience Catering Catering Purchasing 195

Lavu

OCTOBER 24, 2022

Frictionless payments: Provide a faster check out Minimize waiting time Decrease customer strain Blend in with the customer experience There is no one type of frictionless payment. In-App Payments In-app payments are a way for customers to pay through their account, rather than through a physical checkout.

Customer Experience 78

Customer Experience Purchasing Point of Sale Inventory 78

Modern Restaurant Management

JUNE 2, 2022

When asked why consumers remain loyal to a restaurant, their top three reasons were overall experience, quality of food, and cost. While third-party services may be a fast way for restaurants to quickly offer mobile ordering, it invites another brand to control the customer experience.

Point of Sale 189

Point of Sale Purchasing Customer Experience 189

Modern Restaurant Management

MAY 12, 2021

This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef. When your customer receives their food, you want it to look delicious and still be hot.

Customer Experience 100

Customer Experience Online Ordering Systems Food and Beverage Food and Beverage 100

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

Customer Experience 189

Customer Experience Purchasing Restaurant Manager Restaurant Management 189

Lithos POS

OCTOBER 1, 2024

This feature improves the customer experience and reduces employees’ workload, allowing them to focus on other important tasks. With item-wise, employee-wise, inventory, and customer-wise reports, businesses get a comprehensive view of their sales and operations.

Inventory 52

Inventory Inventory Management Customer Experience Kitchen Display System 52

Modern Restaurant Management

FEBRUARY 1, 2022

When you’re doing your app and loyalty programs right, you’re amassing a treasure trove of first-party data that enables you to deliver truly personalized messaging, deepening your customer’s off- and on-premises relationship with your brand. Always be improving the customer experience.

Customer Experience 197

Customer Experience Purchasing 197

Modern Restaurant Management

MAY 9, 2023

Customer Experience Any business person will tell you that the best way to boost revenue over time is to make such a great impression that new customers keep coming back for more. Building a loyal fan base is all about creating great experiences and, for this, automation can be a very useful tool.

Customer Experience 177

Customer Experience Inventory Purchasing Hospitality 177

Modern Restaurant Management

SEPTEMBER 14, 2020

It’s a good time to create a reopening playbook so you’ll be ready to welcome customers back when it’s safe and have a solid plan to enforce capacity limits and social distancing. Before the pandemic, familiar routines guided employee and customer interactions. Creating a Restaurant Reopening Playbook.

Online Ordering Systems 197

Online Ordering Systems Customer Experience FDA Purchasing 197

Lithos POS

MARCH 26, 2024

Enhanced Customer Experience Self-checkout kiosks provide customers with a fast, efficient, and convenient shopping experience, improving overall satisfaction and loyalty. It may also provide seasonal promotions with AI-assisted discounts and loyalty programs to boost repeated purchases and revenue.

Purchasing 52

Purchasing Customer Experience Food and Beverage Food and Beverage 52

The NAFEM Show

JULY 24, 2024

Make a plan for purchasing, installation, repairs, training and maintenance. Both can impact the taste of your food and the customer experience overall. If you’re purchasing new equipment, budget strategically. Think about a phased approach or rollout if purchasing everything at once isn’t feasible. Take action!

Commercial Kitchen 64

Commercial Kitchen Customer Experience Kitchen Equipment Purchasing 64

Modern Restaurant Management

FEBRUARY 20, 2024

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. With the restaurant industry facing an ongoing labor shortage , it’s more crucial than ever to offer your staff the best experience possible, which includes optimizing their payments experience.

Customer Experience 123

Customer Experience Point of Sale Purchasing Staffing 123

Modern Restaurant Management

AUGUST 23, 2023

Instead of generic discounts, loyalty programs focus on providing experiential benefits, exclusive access to products or services and personalized incentives that resonate with individual customers. These models effectively boost customer loyalty by offering recurring payments and ongoing access to desired products or services.

Online Ordering Systems 167

Online Ordering Systems Customer Experience Staffing Inventory 167

Modern Restaurant Management

MARCH 26, 2020

Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Improve the customer experience as envisioned when technology solutions were originally purchased. The shift to cloud-based applications has not changed the equation.

Food and Beverage 218

Food and Beverage Food and Beverage Customer Experience Staffing 218

Modern Restaurant Management

APRIL 12, 2021

This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef. When your customer receives their food, you want it to look delicious and still be hot.

Online Ordering Systems 162

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 162

The NAFEM Show

JULY 3, 2024

Key takeaways: The retail foodservice industry faces challenges around changing customer preferences and purchase patterns, supply chain issues and technology. Customers crave healthier options, global flavors and convenient, ready-to-eat meal options. It’s a win-win.

Inventory 52

Inventory Purchasing Customer Experience Inventory Management 52