Lavu

MARCH 11, 2020

Understanding Restaurant Management Software. The restaurant industry has been evolving consistently over the years. From the introduction of point of sale (POS) systems to accounting systems, technology is changing the ways restaurants operate today. Among the technology offered today is restaurant management software.

Restaurant Management 78

Restaurant Management Restaurant Manager Inventory Inventory Management 78

Modern Restaurant Management

APRIL 17, 2024

. “This is an alarming statistic for restaurant owners and operators, potentially leading to an increase in lost revenue or creating new peak hours,” Bill Mitchell, Executive Chairman of HungerRush, and former President of Global Operations of Papa John’s International, told Modern Restaurant Management (MRM) magazine.

Customer Experience 197

Customer Experience Restaurant Management Restaurant Manager 197

Modern Restaurant Management

OCTOBER 13, 2024

In quick-serve restaurants, staff can focus on preparing food rather than taking orders. Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Security : Compared to cellular, public Wi-Fi can be insecure, which puts customer data at risk.

Customer Experience 179

Customer Experience Inventory Management Staffing Inventory 179

Modern Restaurant Management

OCTOBER 6, 2023

Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. The numerous, significant benefits of using IoT in the restaurant industry include: Enhancing food safety. Elevating customer experiences.

Food Safety 201

Food Safety Customer Experience Inventory Inventory Management 201

Modern Restaurant Management

MAY 1, 2024

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

Customer Experience 197

Customer Experience Inventory Management Inventory Restaurant Management 197

Modern Restaurant Management

NOVEMBER 10, 2023

The restaurant business is a particularly tough one. Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. All of this makes it easy to not meet customer expectations along the way.

Customer Experience 110

Customer Experience Restaurant Management Restaurant Manager Hospitality 110

Modern Restaurant Management

SEPTEMBER 22, 2020

It's tech talk on this week's episode of The Main Course as host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia, speaks with Brad Duea , Chief Executive Officer of Restaurant Revolution Technologies , about the role technology will play in restaurant industry recovery.

Customer Experience 200

Customer Experience Restaurant Management Restaurant Manager 200

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. Solicit feedback and involve your guests in the planning process.

Customer Service 176

Customer Service Customer Service Customer Experience Restaurant Management 176

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology.

Point of Sale 180

Point of Sale Customer Experience Staffing Recipes 180

Modern Restaurant Management

AUGUST 7, 2024

"It’s important to think long term," HungerRush's SVP of Marketing Shannon Chirone told Modern Restaurant Management (MRM) magazine. "Cutting "Customer reviews are also an invaluable marketing tool," said Chirone. "This The right POS system can help you send surveys and prompt reviews. ."

Customer Experience 188

Customer Experience Restaurant Management Restaurant Manager 188

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

Customer Experience 189

Customer Experience Customer Service Customer Service Inventory Management 189

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 175

Customer Experience Inventory Restaurant Management Restaurant Manager 175

Modern Restaurant Management

NOVEMBER 15, 2024

“This redesign is not just about aesthetics; it’s about enhancing the customer experience, improving operational efficiency, and creating a welcoming environment that reflects our commitment to quality and innovation." Overall, how long of a process was the redesign and what were problems it helps resolve?

Customer Experience 88

Customer Experience Food and Beverage Food and Beverage Restaurant Management 88

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. POS Integrations.

Customer Experience 231

Customer Experience Restaurant Management Restaurant Manager Point of Sale 231

Wasserstrom

MARCH 15, 2024

The foodservice industry is constantly seeking new ways to improve efficiency and enhance the customer experience to, ultimately, increase profitability. Now, artificial intelligence (AI) has emerged as a powerful tool for restaurants, offering a range of solutions that address these needs.

Customer Experience 133

Customer Experience Restaurant Management Restaurant Manager 133

Modern Restaurant Management

FEBRUARY 4, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses the potential of AI in restaurant enviornments with Jerry Abiog, Co-Founder and CMO of Standard Insights, an AI as a service growth marketing platform that recently launched iOrder digital menus.

Customer Experience 112

Customer Experience Restaurant Management Restaurant Manager 112

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. However, new technologies have made restaurant reporting much easier. Leverage Reports to Improve Customer Experience.

Inventory 196

Inventory Customer Experience Point of Sale Inventory Management 196

Modern Restaurant Management

AUGUST 22, 2024

"People tend to go to fast-food restaurants for the speed and lower price point. ." " Foodtech is here to stay, so operators should be using it to their advantage throughout the restaurant, he noted. "As

Inventory 122

Inventory Customer Experience Customer Service Customer Service 122

Modern Restaurant Management

SEPTEMBER 13, 2023

Scheduling employees is one of the most time-intensive tasks for restaurant managers. They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand.

Staffing 208

Staffing Customer Experience Restaurant Management Restaurant Manager 208

Modern Restaurant Management

OCTOBER 13, 2021

Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience. If temperatures fluctuate away from optimal levels, the monitoring system alerts a manager to take quick corrective action.

Customer Experience 245

Customer Experience Staffing Food Safety Food Service 245

Modern Restaurant Management

MARCH 31, 2021

Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. In recent months, the public’s primary need has been to feel safe, so restaurant management should ensure guests are aware of efforts to protect their health and well-being. Safety and Normalcy.

Restaurant Management 189

Restaurant Management Restaurant Manager Hospitality Hospitality 189

Modern Restaurant Management

AUGUST 26, 2024

Restaurant Management Panel Menu management : Restaurant owners and employees should have the option to add, remove, and edit menu items. Order management : New orders should be easily accessible for acceptance, decline, or modification. Branded packaging can further improve the customer experience.

Customer Experience 179

Customer Experience Customer Service Customer Service Restaurant Management 179

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Staffing 208

Staffing Restaurant Management Restaurant Manager Customer Experience 208

Modern Restaurant Management

JANUARY 30, 2023

Relieving Short-Staffed Restaurants Consider those short-staffed limited-service restaurants whose employees are hard-pressed to pay full attention to their customers while completing routine tasks like temperature monitoring. © Modern Restaurant Management, 2023. What tasks would benefit from automation?

Staffing 189

Staffing Recipes Inventory Kitchen Equipment 189

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests.

Online Ordering Systems 167

Online Ordering Systems Customer Experience Staffing Inventory 167

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now? Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis.

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192

Modern Restaurant Management

SEPTEMBER 11, 2024

." More than 500 US consumers responded to the survey detailing the varying generational needs and desires including the need to offer tailored experiences—such as smaller portions and personal, analog interactions for senior diners, while providing immersive, social environments for younger guests in Gen Z and Gen Alpha. "It’s

Catering 180

Catering Catering Customer Experience Nutrition 180

Modern Restaurant Management

FEBRUARY 3, 2020

With data insights, you can pick out trends, make realistic goals, and even forecast future spend at your restaurant. As the dining industry continues to evolve, and consumers become increasingly tempted by the ease and convenience of mobile ordering, it’s easy for restaurant managers to feel discouraged. Final Thoughts.

Customer Experience 212

Customer Experience Customer Service Customer Service Restaurant Management 212

Modern Restaurant Management

MARCH 15, 2023

Consumers need strong incentives to participate in dynamic pricing: Most consumers would be incentivized to order outside of peak hours from a preferred restaurant only if discounts exceed 10 percent off the original price. Is dynamic pricing just a better fit for other industries and not restaurants?

Customer Experience 198

Customer Experience Point of Sale Staffing Restaurant Management 198

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Customer Experience 197

Customer Experience Hospitality Hospitality Restaurant Management 197

Modern Restaurant Management

MAY 20, 2024

To combat inflation and rising costs without raising menu prices to unachievable levels, restaurant operators are turning to tech solutions to make the dining experience better for both guests and workers. In what ways is the tipping process evolving, particularly for restaurant workers?

Point of Sale 100

Point of Sale Customer Experience Restaurant Management Restaurant Manager 100

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience.

Customer Experience 189

Customer Experience Purchasing Restaurant Management Restaurant Manager 189

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level.

Staffing 223

Staffing Hospitality Hospitality Customer Experience 223

Modern Restaurant Management

DECEMBER 20, 2021

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. Every restaurant should look into hosting its own online ordering. Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers.

Food and Beverage 227

Food and Beverage Food and Beverage Customer Experience Catering 227

Modern Restaurant Management

OCTOBER 2, 2024

While some guests still prefer to order at the counter, the biggest value add is that kiosks give diners the option to choose their ordering experience with each visit. Brands can also leverage digital loyalty program capabilities to enhance the customer experience by matching their preferences.

Customer Experience 179

Customer Experience Restaurant Management Restaurant Manager 179

Modern Restaurant Management

AUGUST 2, 2024

By seeking out staff input, clearly conveying areas for improvement and creating a clear action plan, restaurant owners and managers can aptly address areas that need enhancement, simplify processes and create an environment where employees are motivated to provide optimum service for a top-notch customer experience.

Customer Experience 100

Customer Experience Restaurant Management Restaurant Manager 100

Modern Restaurant Management

OCTOBER 20, 2023

Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Inventory Management 197

Inventory Management Food Prices Inventory Customer Experience 197