Modern Restaurant Management

SEPTEMBER 22, 2020

It's tech talk on this week's episode of The Main Course as host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia, speaks with Brad Duea , Chief Executive Officer of Restaurant Revolution Technologies , about the role technology will play in restaurant industry recovery.

Customer Experience 501

Customer Experience Restaurant Management Restaurant Manager 501

Modern Restaurant Management

APRIL 17, 2024

. “This is an alarming statistic for restaurant owners and operators, potentially leading to an increase in lost revenue or creating new peak hours,” Bill Mitchell, Executive Chairman of HungerRush, and former President of Global Operations of Papa John’s International, told Modern Restaurant Management (MRM) magazine.

Customer Experience 493

Customer Experience Restaurant Manager Restaurant Management 493

Modern Restaurant Management

JANUARY 3, 2025

Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting. The challenge now is extracting maximum impact from every square foot – both from an operational and customer experience perspective.

Customer Experience 251

Customer Experience Chef Food and Beverage Food and Beverage 251

Modern Restaurant Management

OCTOBER 6, 2023

Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. The numerous, significant benefits of using IoT in the restaurant industry include: Enhancing food safety. Elevating customer experiences.

Food Safety 504

Food Safety Customer Experience Inventory Restaurant Manager 504

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. POS Integrations.

Customer Experience 579

Customer Experience Restaurant Manager Restaurant Management Point of Sale 579

Modern Restaurant Management

MAY 1, 2024

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

Customer Experience 492

Customer Experience Inventory Management Inventory Restaurant Manager 492

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology.

Point of Sale 450

Point of Sale Customer Experience Staffing Recipes 450

Modern Restaurant Management

OCTOBER 13, 2021

Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience. If temperatures fluctuate away from optimal levels, the monitoring system alerts a manager to take quick corrective action.

Customer Experience 614

Customer Experience Staffing Food Safety Food Service 614

Modern Restaurant Management

NOVEMBER 15, 2024

“This redesign is not just about aesthetics; it’s about enhancing the customer experience, improving operational efficiency, and creating a welcoming environment that reflects our commitment to quality and innovation." Overall, how long of a process was the redesign and what were problems it helps resolve?

Customer Experience 221

Customer Experience Food and Beverage Food and Beverage Restaurant Manager 221

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. However, new technologies have made restaurant reporting much easier. Leverage Reports to Improve Customer Experience.

Inventory 491

Inventory Customer Experience Restaurant Manager Restaurant Management 491

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

Staffing 474

Staffing Inventory Management Inventory Customer Experience 474

Modern Restaurant Management

MARCH 31, 2021

Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. In recent months, the public’s primary need has been to feel safe, so restaurant management should ensure guests are aware of efforts to protect their health and well-being. Safety and Normalcy.

Restaurant Manager 474

Restaurant Manager Restaurant Management Hospitality Hospitality 474

Modern Restaurant Management

MARCH 11, 2025

Staffing changed during this time as well to cater to the off-premises customer experience. After COVID, people were itching to get back out and craved in-person restaurant experiences. In doing so, the restaurant managers and operators were forced to hire additional workers to fill these gaps.

Staffing 418

Staffing Inventory Food Inventory Hospitality 418

Modern Restaurant Management

JUNE 12, 2024

The report, which surveyed 127 restaurant executives across the U.S. and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. Solicit feedback and involve your guests in the planning process.

Customer Service 442

Customer Service Customer Service Customer Experience Restaurant Manager 442

Modern Restaurant Management

AUGUST 7, 2024

"It’s important to think long term," HungerRush's SVP of Marketing Shannon Chirone told Modern Restaurant Management (MRM) magazine. "Cutting "Customer reviews are also an invaluable marketing tool," said Chirone. "This The right POS system can help you send surveys and prompt reviews. ."

Customer Experience 471

Customer Experience Restaurant Manager Restaurant Management 471

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Where are the bottlenecks and frustrations?

Customer Experience 437

Customer Experience Inventory Restaurant Management Restaurant Manager 437

Modern Restaurant Management

FEBRUARY 3, 2020

With data insights, you can pick out trends, make realistic goals, and even forecast future spend at your restaurant. As the dining industry continues to evolve, and consumers become increasingly tempted by the ease and convenience of mobile ordering, it’s easy for restaurant managers to feel discouraged. Final Thoughts.

Customer Service 408

Customer Service Customer Service Customer Experience Restaurant Manager 408

Modern Restaurant Management

FEBRUARY 4, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses the potential of AI in restaurant enviornments with Jerry Abiog, Co-Founder and CMO of Standard Insights, an AI as a service growth marketing platform that recently launched iOrder digital menus.

Customer Experience 282

Customer Experience Restaurant Management Restaurant Manager 282

Modern Restaurant Management

NOVEMBER 10, 2023

The restaurant business is a particularly tough one. Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. All of this makes it easy to not meet customer expectations along the way.

Customer Experience 275

Customer Experience Restaurant Manager Restaurant Management Hospitality 275

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Staffing 520

Staffing Restaurant Manager Restaurant Management Customer Service 520

Modern Restaurant Management

SEPTEMBER 13, 2023

Scheduling employees is one of the most time-intensive tasks for restaurant managers. They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand.

Staffing 520

Staffing Customer Experience Restaurant Manager Restaurant Management 520

Modern Restaurant Management

DECEMBER 20, 2021

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. Every restaurant should look into hosting its own online ordering. Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers.

Food and Beverage 568

Food and Beverage Food and Beverage Customer Experience Catering 568

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level.

Staffing 558

Staffing Hospitality Hospitality Customer Experience 558

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

JANUARY 30, 2023

Relieving Short-Staffed Restaurants Consider those short-staffed limited-service restaurants whose employees are hard-pressed to pay full attention to their customers while completing routine tasks like temperature monitoring. © Modern Restaurant Management, 2023. What tasks would benefit from automation?

Staffing 474

Staffing Recipes Inventory Kitchen Equipment 474

Modern Restaurant Management

AUGUST 22, 2024

"People tend to go to fast-food restaurants for the speed and lower price point. ." " Foodtech is here to stay, so operators should be using it to their advantage throughout the restaurant, he noted. "As

Customer Service 402

Customer Service Customer Service Inventory Customer Experience 402

Modern Restaurant Management

MARCH 11, 2022

With 2022 now under way, I expect we’ll see more interesting ways that brands try to distinguish themselves as they try to deliver greater value, boost loyalty and invest in technology to improve the customer experience.

Staffing 520

Staffing Food Preparation Customer Experience Restaurant Manager 520

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience.

Customer Experience 474

Customer Experience Purchasing Restaurant Manager Restaurant Management 474

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now? Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis.

Customer Service 481

Customer Service Customer Service Inventory Inventory Management 481

Modern Restaurant Management

MARCH 15, 2023

Consumers need strong incentives to participate in dynamic pricing: Most consumers would be incentivized to order outside of peak hours from a preferred restaurant only if discounts exceed 10 percent off the original price. Is dynamic pricing just a better fit for other industries and not restaurants?

Customer Experience 497

Customer Experience Point of Sale Staffing Restaurant Management 497

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests.

Online Ordering Systems 419

Online Ordering Systems Customer Experience Staffing Inventory 419

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has challenged the relationship between restaurant operator and guest. Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. How has the pandemic pushed the restaurant industry to update their offerings? Suzi Tripp.

Customer Experience 544

Customer Experience Restaurant Manager Restaurant Management 544

Modern Restaurant Management

AUGUST 26, 2024

Restaurant Management Panel Menu management : Restaurant owners and employees should have the option to add, remove, and edit menu items. Order management : New orders should be easily accessible for acceptance, decline, or modification. Branded packaging can further improve the customer experience.

Customer Experience 448

Customer Experience Customer Service Customer Service Restaurant Management 448

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Point of Sale 383

Point of Sale Food and Beverage Food and Beverage Kitchen Display System 383

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Customer Experience 493

Customer Experience Hospitality Hospitality Restaurant Management 493