Modern Restaurant Management

DECEMBER 9, 2024

As well as ensuring your customers are provided with a great customer experience and delicious food, accommodating for the busy period will ensure your workforce remains happy. A manageable workload and smooth-running workplace will keep your employee satisfaction high so you don’t have to worry about unhappy workers.

Inventory 418

Inventory Customer Experience Point of Sale Staffing 418

Modern Restaurant Management

MARCH 20, 2025

Inconsistent Customer Experience Customer experience is the lifeblood of any catering business. Consider a scenario where two different clients have vastly different experiences with your service. Giving your team the right tools and autonomy will get problems resolved quicker and a better customer experience.

Catering 352

Catering Catering Inventory Customer Experience 352

Modern Restaurant Management

MARCH 27, 2020

It also gives them a handle on proper food ordering and staffing needs. Using Artificial Intelligence properly, restaurant owners can precisely project their inventory, staffing needs and sales for holidays and events. Staff Scheduling and Customer Experience. Food Waste Reduction. Forecasting for Holidays and Events.

Inventory 517

Inventory Customer Experience Staffing Inventory Management 517

Modern Restaurant Management

OCTOBER 13, 2021

At the same time, restaurants are grappling with staffing issues, with recent research showing that one in three food service workers doesn’t want to stay in the industry. The checks are frequent and time-consuming, pulling staff away from responsibilities with a bigger impact on sales and customer experience.

Customer Experience 614

Customer Experience Staffing Food Safety Food Service 614

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. However, the chatbot needs to be set up with accurate and updated information to provide a seamless customer experience. The use of AI is not limited to scheduling and staffing.

Staffing 474

Staffing Inventory Management Customer Experience Inventory 474

Modern Restaurant Management

SEPTEMBER 14, 2022

Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. Improve Customer Experience : Repeat customers are the backbone of a restaurant business. For example, KFC even has facial recognition technology to cater to repeat customers.

Staffing 528

Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

SEPTEMBER 13, 2023

The ongoing volatility of customer behavior coupled with manual schedule development creates headaches for managers, especially with ongoing staffing shortages. For restaurants, staffing shortages have proven to have adverse effects on the business’s bottom line.

Staffing 520

Staffing Customer Experience Restaurant Management Restaurant Manager 520

Modern Restaurant Management

SEPTEMBER 11, 2023

In recent years, the restaurant industry has incurred staffing issues that have closed independent establishments and franchises nationwide. Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers.

Staffing 538

Staffing Food and Beverage Food and Beverage Customer Experience 538

Modern Restaurant Management

SEPTEMBER 27, 2023

Staffing itself is an entirely separate, recurring issue within the restaurant industry. It’s also important to consider the customer experience. Positive customer experiences are vital for the success of a restaurant, but negative reviews can severely impact the reputation and profitability of the business.

Inventory Management 519

Inventory Management Inventory Point of Sale Customer Experience 519

Modern Restaurant Management

SEPTEMBER 20, 2023

The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself. Staffing shortages have always plagued the restaurant business. Gig Workers Will Enable Restaurants to Scale to Meet Customer Service Demands Gig workers are the answer to the staffing conundrum.

Customer Service 493

Customer Service Customer Service Staffing Customer Experience 493

Modern Restaurant Management

APRIL 18, 2022

As restaurants continue to deal with the staffing shortages affecting the entire industry, they inevitably look for ways to improve the employee experience. Surprisingly, enhancing the customer experience can go a long way toward alleviating staffing challenges. Enhancing the Employee Experience.

Staffing 507

Staffing Customer Experience 507

Modern Restaurant Management

AUGUST 12, 2024

Some of the ways AI-powered technologies are helping restaurants elevate back-of-house efficiencies and reduce costs include detecting and preventing fraud, providing actionable data and insights, optimizing credit card processing, enhancing staffing and scheduling, and creating content. billion of those losses occurring in the United States.

Staffing 449

Staffing Customer Experience 449

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience.

Customer Experience 539

Customer Experience Customer Service Customer Service Staffing 539

Modern Restaurant Management

MARCH 6, 2023

Cultivate a Positive Customer Experience Task management allows restaurants to optimize store operations, therefore giving employees the time and ability to focus on what matters most: the customer.

Staffing 469

Staffing Customer Experience Recipes 469

Modern Restaurant Management

DECEMBER 22, 2021

There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience. For years, we've seen restaurants add small table kiosks or tablets that allow customers to pay for food. But where can you start?

Commercial Kitchen 610

Commercial Kitchen Food and Beverage Food and Beverage Inventory 610

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key.

Staffing 558

Staffing Hospitality Hospitality Customer Experience 558

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. This “luck versus skill” dynamic in hiring has multiplied staffing shortages in small restaurants and compounded the effects of the shortages. What do you see as key challenges of restaurant hiring right now?

Staffing 520

Staffing Restaurant Management Restaurant Manager Customer Service 520

Modern Restaurant Management

MARCH 7, 2025

They have to balance keeping customers happy while making sure their staff gets paid fairly. Throw in staffing shortages, inflation and rising labor costs and it’s a recipe for chaos. Why it works: Customers benefit equally from great service. Simplifies the tipping process for customers. Transparency is key.

Staffing 251

Staffing Recipes Customer Experience 251

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Point of Sale 450

Point of Sale Customer Experience Staffing Recipes 450

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 506

Inventory Customer Experience Staffing Purchasing 506

Modern Restaurant Management

DECEMBER 6, 2022

With the holidays coming up, restaurants don’t want to be caught short-staffed and underprepared for the increase in customer volume, as this can contribute to patron dissatisfaction and lower tips. Much of customer frustration stems from restaurants’ unreliability with orders, be they incomplete, delayed, or overpriced.

Staffing 473

Staffing Point of Sale Customer Experience Purchasing 473

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences. Retaining and Attracting Employees.

Staffing 539

Staffing Point of Sale Customer Service Customer Service 539

Modern Restaurant Management

NOVEMBER 28, 2022

They can also decrease operating costs by streamlining efficiency and reducing the dependency on labor and improve the customer experience by expediting average transaction time, eliminating order inaccuracies, and implementing loyalty integrations.

Customer Experience 504

Customer Experience Staffing Customer Service Customer Service 504

Modern Restaurant Management

SEPTEMBER 24, 2021

Maintain a Similar Customer Experience. Ideally, your customers should notice almost no difference between getting a delivery through your in-house system and a third party. It’s often tempting to make orders a priority when they’ve been submitted through the most profitable channels.

Staffing 537

Staffing Customer Experience 537

Modern Restaurant Management

JUNE 12, 2024

The restaurant industry is constantly evolving, and embracing change and leveraging technology to enhance operational efficiency and the customer experience is essential. Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

FEBRUARY 2, 2024

WiFi connectivity is also crucial for operational management and enhancing the customer experience, allowing patrons to interact digitally with the restaurant for orders, payments, and feedback. With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences.

Inventory 472

Inventory Inventory Management Customer Experience Customer Service 472

Modern Restaurant Management

MARCH 26, 2020

Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Improve the customer experience as envisioned when technology solutions were originally purchased. The shift to cloud-based applications has not changed the equation.

Food and Beverage 546

Food and Beverage Food and Beverage Customer Experience Staffing 546

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Improve the customer experience.

Inventory Management 489

Inventory Management Customer Experience Customer Service Customer Service 489

Modern Restaurant Management

JUNE 10, 2024

Even worse, it hinders restaurants' ability to collect direct feedback, understand customer preferences and build loyalty through personalized engagement. The conflict lies in the temporary boost in orders at the cost of long-term customer relationships.

Customer Experience 443

Customer Experience Point of Sale Inventory Management Staffing 443

Modern Restaurant Management

DECEMBER 8, 2022

But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays. Design Your Holiday Customer Experience.

Inventory 471

Inventory Food and Beverage Food and Beverage Customer Experience 471

Modern Restaurant Management

JANUARY 30, 2023

Unfortunately, it turns out that restaurants’ staffing numbers are not as rosy as they seem; instead, they’re favoring the full-service segment, according to Black Box Intelligence. This migration could be a goldmine for casual/fast food brands if only they had the people to support them.

Staffing 474

Staffing Recipes Inventory Kitchen Equipment 474

Modern Restaurant Management

MARCH 3, 2022

At the same time, restaurants are grappling with ongoing staffing issues, with recent research showing that there are still nearly one million unfilled job openings, or eight percent, below pre-pandemic employment levels. And the National Restaurant Foundation estimated that the industry as a whole lost $240 billion.

Food Service 530

Food Service Food Service Customer Experience Food Safety 530

Modern Restaurant Management

DECEMBER 14, 2020

While restaurants that partner with platforms like Uber Eats and Grubhub are getting exposure through the popular apps, they consequently take away the restaurant’s direct customer relationship and beyond that, intercept the operator’s valuable customer data, preventing them to leverage it for their own benefit.

Kitchen Staffing 520

Kitchen Staffing Staffing Customer Experience 520

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey. But their benefits extend far beyond speed and efficiency.

Food Service 491

Food Service Food Service Online Ordering Systems Customer Experience 491

Modern Restaurant Management

NOVEMBER 30, 2023

Elevating Customer Experience In an age of increasing convenience and transparency, a seamless ordering process can turn curious diners into loyal patrons. POS systems can scrutinize sales metrics to fine-tune staffing schedules. This ensures optimal staffing during peak hours and versatile role allocation during quieter times.

Staffing 324

Staffing Inventory Customer Experience Purchasing 324

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Even today, the latest data from the U.S. Chamber of Commerce reveals that there are nearly 10 million open jobs and only six million unemployed workers.

Food Preparation 507

Food Preparation Inventory Management Staffing Customer Service 507

Modern Restaurant Management

MARCH 13, 2024

Encouraging and training employees to be adaptable and capable of handling multiple roles within the restaurant enhances flexibility in staffing and operations. The responsible implementation of robotics involves considering the impact on employment, privacy, and customer experience.

Food Preparation 491

Food Preparation Staffing Customer Service Customer Service 491