Modern Restaurant Management
DECEMBER 8, 2021
Dan Cathy, the CEO of Chick-fil-A , recently estimated that about 30 precent of drive-thru customers are driving off, abandoning the wait, because the lines are so long, something human observation and traditional means of data, like sales, cannot completely capture. This is where the rubber meets the road for vision AI.
Modern Restaurant Management
MARCH 22, 2023
There’s no denying the strain that staffing shortages have on the QSR industry. While there’s hope across the industry that this trend is easing, staffing challenges will likely remain for many throughout the year. minutes annually that could be better spent on the customer experience. percent in late 2022.
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Modern Restaurant Management
AUGUST 24, 2022
While restaurant staffing levels increased across the U.S. Co-sourcing Customer Service employees is extremely popular in the restaurant industry. This allows the restaurant staff to deliver outstanding customer experiences inside of the restaurant and not have to worry about also managing outside calls.
Modern Restaurant Management
APRIL 29, 2021
While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Every restaurant has different needs and unique staffing requirements and circumstances. ” A more unique technology—self-tap alcohol delivery is helping with staffing issues for some eateries. .”
Modern Restaurant Management
JULY 12, 2023
With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.
Modern Restaurant Management
MARCH 27, 2020
It also gives them a handle on proper food ordering and staffing needs. Using Artificial Intelligence properly, restaurant owners can precisely project their inventory, staffing needs and sales for holidays and events. Staff Scheduling and Customer Experience. Food Waste Reduction. Forecasting for Holidays and Events.
Modern Restaurant Management
OCTOBER 13, 2021
At the same time, restaurants are grappling with staffing issues, with recent research showing that one in three food service workers doesn’t want to stay in the industry. The checks are frequent and time-consuming, pulling staff away from responsibilities with a bigger impact on sales and customer experience.
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