Modern Restaurant Management

SEPTEMBER 13, 2023

The ongoing volatility of customer behavior coupled with manual schedule development creates headaches for managers, especially with ongoing staffing shortages. For restaurants, staffing shortages have proven to have adverse effects on the business’s bottom line.

Staffing 208

Staffing Customer Experience Restaurant Management Restaurant Manager 208

Modern Restaurant Management

SEPTEMBER 20, 2023

The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself. Staffing shortages have always plagued the restaurant business. Gig Workers Will Enable Restaurants to Scale to Meet Customer Service Demands Gig workers are the answer to the staffing conundrum.

Customer Service 197

Customer Service Customer Service Staffing Customer Experience 197

Modern Restaurant Management

SEPTEMBER 27, 2023

Staffing itself is an entirely separate, recurring issue within the restaurant industry. It’s also important to consider the customer experience. Positive customer experiences are vital for the success of a restaurant, but negative reviews can severely impact the reputation and profitability of the business.

Inventory Management 207

Inventory Management Inventory Point of Sale Customer Experience 207

Modern Restaurant Management

SEPTEMBER 11, 2023

In recent years, the restaurant industry has incurred staffing issues that have closed independent establishments and franchises nationwide. Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers.

Staffing 215

Staffing Food and Beverage Food and Beverage Inventory 215

Modern Restaurant Management

NOVEMBER 30, 2023

Elevating Customer Experience In an age of increasing convenience and transparency, a seamless ordering process can turn curious diners into loyal patrons. POS systems can scrutinize sales metrics to fine-tune staffing schedules. This ensures optimal staffing during peak hours and versatile role allocation during quieter times.

Staffing 129

Staffing Inventory Customer Experience Purchasing 129

Modern Restaurant Management

AUGUST 5, 2024

As someone with decades of experience who started in the restaurant industry as a dishwasher and now serves as SVP of Hospitality at Lightspeed, I understand the daily challenges restaurateurs face. I’ve seen firsthand how data-driven insights can transform restaurant operations, improve customer experiences, and boost revenue.

Staffing 100

Staffing Kitchen Display System Inventory Inventory Management 100

Modern Restaurant Management

MARCH 6, 2023

Cultivate a Positive Customer Experience Task management allows restaurants to optimize store operations, therefore giving employees the time and ability to focus on what matters most: the customer.

Staffing 187

Staffing Customer Experience Recipes 187

Modern Restaurant Management

SEPTEMBER 14, 2022

Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. Improve Customer Experience : Repeat customers are the backbone of a restaurant business. For example, KFC even has facial recognition technology to cater to repeat customers.

Staffing 211

Staffing Customer Experience Inventory Food and Beverage 211

Modern Restaurant Management

FEBRUARY 2, 2024

WiFi connectivity is also crucial for operational management and enhancing the customer experience, allowing patrons to interact digitally with the restaurant for orders, payments, and feedback. With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences.

Inventory 189

Inventory Inventory Management Customer Experience Customer Service 189

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Improve the customer experience.

Inventory Management 195

Inventory Management Customer Experience Inventory Customer Service 195

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 202

Inventory Customer Experience Staffing Purchasing 202

Modern Restaurant Management

JUNE 10, 2024

Even worse, it hinders restaurants' ability to collect direct feedback, understand customer preferences and build loyalty through personalized engagement. The conflict lies in the temporary boost in orders at the cost of long-term customer relationships.

Customer Experience 177

Customer Experience Point of Sale Inventory Management Staffing 177

Modern Restaurant Management

MARCH 27, 2020

It also gives them a handle on proper food ordering and staffing needs. Using Artificial Intelligence properly, restaurant owners can precisely project their inventory, staffing needs and sales for holidays and events. Staff Scheduling and Customer Experience. Food Waste Reduction. Forecasting for Holidays and Events.

Inventory 206

Inventory Customer Experience Staffing Inventory Management 206

Hospitality Net

NOVEMBER 30, 2023

Even as the hospitality industry is experiencing an influx of personal, leisure, and corporate travel, businesses must re-evaluate their services and strive for better customer experiences at every touchpoint.

Staffing 52

Staffing Customer Experience Hospitality Hospitality 52

Modern Restaurant Management

APRIL 18, 2022

As restaurants continue to deal with the staffing shortages affecting the entire industry, they inevitably look for ways to improve the employee experience. Surprisingly, enhancing the customer experience can go a long way toward alleviating staffing challenges. Enhancing the Employee Experience.

Staffing 203

Staffing Customer Experience 203

Modern Restaurant Management

OCTOBER 13, 2021

At the same time, restaurants are grappling with staffing issues, with recent research showing that one in three food service workers doesn’t want to stay in the industry. The checks are frequent and time-consuming, pulling staff away from responsibilities with a bigger impact on sales and customer experience.

Customer Experience 245

Customer Experience Staffing Food Safety Food Service 245

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Point of Sale 180

Point of Sale Customer Experience Staffing Recipes 180

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. This “luck versus skill” dynamic in hiring has multiplied staffing shortages in small restaurants and compounded the effects of the shortages. What do you see as key challenges of restaurant hiring right now?

Staffing 208

Staffing Restaurant Management Restaurant Manager Customer Experience 208

Modern Restaurant Management

DECEMBER 6, 2022

With the holidays coming up, restaurants don’t want to be caught short-staffed and underprepared for the increase in customer volume, as this can contribute to patron dissatisfaction and lower tips. Much of customer frustration stems from restaurants’ unreliability with orders, be they incomplete, delayed, or overpriced.

Staffing 189

Staffing Point of Sale Customer Experience Purchasing 189

Modern Restaurant Management

NOVEMBER 28, 2022

They can also decrease operating costs by streamlining efficiency and reducing the dependency on labor and improve the customer experience by expediting average transaction time, eliminating order inaccuracies, and implementing loyalty integrations.

Customer Experience 201

Customer Experience Staffing Customer Service Customer Service 201

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Even today, the latest data from the U.S. Chamber of Commerce reveals that there are nearly 10 million open jobs and only six million unemployed workers.

Food Preparation 203

Food Preparation Inventory Management Staffing Inventory 203

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey. But their benefits extend far beyond speed and efficiency.

Food Service 196

Food Service Online Ordering Systems Food Service Customer Experience 196

Lavu

SEPTEMBER 29, 2023

The restaurant staffing shortage is a major challenge for restaurant owners today. According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. There are several reasons contributing to the restaurant staffing shortage.

Staffing 167

Staffing Customer Service Customer Service Food Service 167

Modern Restaurant Management

MARCH 13, 2024

Encouraging and training employees to be adaptable and capable of handling multiple roles within the restaurant enhances flexibility in staffing and operations. The responsible implementation of robotics involves considering the impact on employment, privacy, and customer experience.

Food Preparation 196

Food Preparation Staffing Customer Experience Customer Service 196

Modern Restaurant Management

DECEMBER 8, 2022

But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays. Design Your Holiday Customer Experience.

Inventory 188

Inventory Food and Beverage Food and Beverage Customer Experience 188

Modern Restaurant Management

JANUARY 30, 2023

Unfortunately, it turns out that restaurants’ staffing numbers are not as rosy as they seem; instead, they’re favoring the full-service segment, according to Black Box Intelligence. This migration could be a goldmine for casual/fast food brands if only they had the people to support them.

Staffing 189

Staffing Recipes Inventory Kitchen Equipment 189

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key.

Staffing 223

Staffing Hospitality Hospitality Customer Experience 223

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences. Retaining and Attracting Employees.

Staffing 215

Staffing Point of Sale Customer Experience Customer Service 215

Modern Restaurant Management

DECEMBER 22, 2021

There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience. For years, we've seen restaurants add small table kiosks or tablets that allow customers to pay for food. But where can you start?

Commercial Kitchen 244

Commercial Kitchen Inventory Food and Beverage Food and Beverage 244

Modern Restaurant Management

SEPTEMBER 24, 2021

Maintain a Similar Customer Experience. Ideally, your customers should notice almost no difference between getting a delivery through your in-house system and a third party. It’s often tempting to make orders a priority when they’ve been submitted through the most profitable channels.

Staffing 214

Staffing Customer Experience 214

Modern Restaurant Management

MARCH 3, 2022

At the same time, restaurants are grappling with ongoing staffing issues, with recent research showing that there are still nearly one million unfilled job openings, or eight percent, below pre-pandemic employment levels. And the National Restaurant Foundation estimated that the industry as a whole lost $240 billion.

Food Service 212

Food Service Food Service Customer Experience Food Safety 212

Modern Restaurant Management

DECEMBER 26, 2023

Restaurants will explore innovative solutions, such as automation and AI-driven systems, to optimize staffing and streamline operations. Food Innovation – Restaurants are embracing new food products and innovative ways to enhance the culinary experience and meet consumer demands.

Food Safety Regulations 123

Food Safety Regulations Food Safety Customer Experience Inventory Management 123

Modern Restaurant Management

APRIL 9, 2024

Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience. In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs.

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192

Modern Restaurant Management

AUGUST 23, 2023

Instead of generic discounts, loyalty programs focus on providing experiential benefits, exclusive access to products or services and personalized incentives that resonate with individual customers. Analyze demand patterns to optimize inventory and staffing, ensuring flawless execution, even during peak orders.

Online Ordering Systems 167

Online Ordering Systems Customer Experience Staffing Inventory 167

Modern Restaurant Management

SEPTEMBER 3, 2024

An ideal POS system should offer seamless integration with other essential tools, employee management features to assist with staffing challenges and scalability to support your restaurant's growth. Additionally, look for POS systems offering robust security features to protect sensitive customer and business data.

Inventory 183

Inventory Point of Sale Inventory Management Staffing 183

Modern Restaurant Management

MARCH 26, 2020

Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Improve the customer experience as envisioned when technology solutions were originally purchased. The shift to cloud-based applications has not changed the equation.

Food and Beverage 218

Food and Beverage Food and Beverage Customer Experience Staffing 218