Hospitality Net

FEBRUARY 21, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share.

Customer Service 91

Customer Service Customer Service 91

Hospitality Net

AUGUST 14, 2024

Exceptional customer service is the basis of any successful business, but it’s even more crucial in the hospitality industry. When your hotel services B2B customers, it’s vital to ensure that they have an exceptional experience in order to build the reputation of your company.

Customer Service 81

Customer Service Customer Service Hospitality Hospitality 81

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

Customer Service 110

Customer Service Customer Service 110

Hospitality Net

JANUARY 3, 2024

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Happy New Year! And for everything else, too! With that, here are 10 ideas. Do more in 24!

Customer Service 95

Customer Service Customer Service Customer Experience 95

Hospitality Net

OCTOBER 3, 2024

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week.

Customer Service 64

Customer Service Customer Service 64

Fast Casual

OCTOBER 7, 2024

Bubble tea concept Gong Cha focuses on the quality of its products and the happiness of its customers.

Customer Service 107

Customer Service Customer Service 107

Hospitality Net

MAY 12, 2024

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal. One is always bargaining with the other for more.

Customer Service 97

Customer Service Customer Service 97

Hospitality Net

JUNE 19, 2024

Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers.

Customer Service 81

Customer Service Customer Service Hospitality Hospitality 81

Hospitality Net

AUGUST 28, 2024

Ralph Waldo Emerson, the American philosopher, is often credited with saying, It’s not the destination, it’s the journey. The idea is that the journey is just as important—maybe even more so—than arriving at the destination.

Customer Service 105

Customer Service Customer Service 105

Hospitality Net

DECEMBER 18, 2024

So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do and they wont cost a thing! Its the holiday season, and whatever holiday you choose to celebrate or choose not to celebrate gifting is the norm.

Customer Service 59

Customer Service Customer Service 59

Hospitality Net

AUGUST 1, 2024

We can call it Lousy Service Versus Good Service, or a better title I came up with: The Dark Side Versus the Shep Side. Let’s play a game.

Customer Service 98

Customer Service Customer Service 98

Hospitality Net

MAY 24, 2024

There’s an old story about an airline passenger who walks into the baggage claim office and starts screaming and cursing at the airline employee. The employee, who is calm and collected, responds, I am sorry about your lost luggage.

Customer Service 98

Customer Service Customer Service 98

Hospitality Net

AUGUST 15, 2024

Recently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on television, starring in a TV series aptly named The Bob Newhart Show. His awards include three Grammy Awards, an Emmy Award, a Golden Globe, and the Mark Twain Prize for American Humor.

Customer Service 98

Customer Service Customer Service 98

Modern Restaurant Management

JANUARY 5, 2021

So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.

Customer Experience 223

Customer Experience Customer Service Customer Service Catering 223

Restobiz

OCTOBER 6, 2023

By Dawn Castell The restaurant industry has always been at the forefront of innovation and adaptation, and today, it stands on the cusp of a technological revolution with the integration of Artificial Intelligence (AI) in customer service.

Customer Service 227

Customer Service Customer Service Customer Experience 227

Modern Restaurant Management

OCTOBER 27, 2020

Customer Service for Customer Service Masters. In hospitality, customer service is paramount. The industry knows the importance of consistent customer service. That same level of service should extend to their partners.

Hospitality 220

Hospitality Hospitality Customer Service Customer Service 220

Modern Restaurant Management

JANUARY 4, 2021

Focus on Customer Service and Personalized Experiences. Customer service and personalized experiences can differentiate yourself from cold, national corporations. Small businesses need to compete on their home court, and being the creative advertiser with great customer service will win each time.

Customer Service 208

Customer Service Customer Service Purchasing 208

Restobiz

NOVEMBER 30, 2023

By Dawn Castell In the bustling restaurant industry where competition is fierce, standout customer service can make all the difference to your brand and bottom line. Service is the secret ingredient that makes a meal a memorable experience, turning many first-time visitors into regular, returning guests.

Customer Service 210

Customer Service Customer Service 210

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

Customer Service 180

Customer Service Customer Service Customer Experience 180

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Hospitality 188

Hospitality Hospitality Customer Service Customer Service 188

Modern Restaurant Management

FEBRUARY 18, 2022

Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business. Whatever they do and say to customers from initial inquiries to delivered order can make difference between a satisfied or unsatisfied customer.

Customer Service 188

Customer Service Customer Service 188

Modern Restaurant Management

MARCH 15, 2024

Customer Service Unfortunately, many payment processors fail to consider the importance of customer service. When choosing a processor, customer service must be a priority. Find a processor that meets the restaurant’s technology needs, whether it's high-end or basic equipment.

Customer Service 196

Customer Service Customer Service Purchasing 196

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 203

Customer Service Customer Service Hospitality Hospitality 203

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. This line is often blurred.

Automated Food Prep 193

Automated Food Prep Customer Service Customer Service Food Preparation 193

Modern Restaurant Management

JULY 13, 2020

Consumers Still Expect Excellent Customer Service. This is critical to not only balance front or back of the house needs, but to maintain high-quality customer service. Restaurants had to furlough staff when they shut their doors in March.

Customer Service 215

Customer Service Customer Service Staffing Restaurant Management 215

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. This positively affects team morale, staff loyalty, and restaurant efficiency.

Inventory Management Software 218

Inventory Management Software Customer Service Customer Service Point of Sale 218

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Mandatory Continuous Training : Implement ongoing training for all employees, regardless of status or location.

Customer Service 176

Customer Service Customer Service Customer Experience Restaurant Management 176

Modern Restaurant Management

JANUARY 4, 2022

In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.

Customer Service 215

Customer Service Customer Service Point of Sale Purchasing 215

Modern Restaurant Management

FEBRUARY 29, 2024

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience. Tech tools are essential to improve the customer experience and give guests more seamless, enjoyable experiences.

Inventory Management 195

Inventory Management Customer Experience Inventory Customer Service 195

Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service.

Customer Service 201

Customer Service Customer Service Hospitality Hospitality 201

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

JUNE 29, 2022

Today’s restaurant brands have to bridge the physical and digital divide, providing quality food and customer service while also meeting the needs of a digital-first world.

Customer Service 201

Customer Service Customer Service 201

Modern Restaurant Management

JULY 19, 2021

First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations. Managing existing labor, attention to customer service, marketing and promotion, vendor relationships – all can suffer when so much valuable time and attention is diverted to finding and keeping talent.

Customer Service 203

Customer Service Customer Service Food Preparation Catering 203

Modern Restaurant Management

APRIL 28, 2022

While many express general satisfaction with the customer service received at restaurants, certain segements of consumers are reporting issues. In addtiion to the pandemic, the restaurant industry has been stresed with staffing issues and supply chain challenges.

Staffing 188

Staffing Customer Service Customer Service Restaurant Management 188

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Customer Service 178

Customer Service Customer Service Staffing 178

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

Customer Service 197

Customer Service Customer Service Hospitality Hospitality 197

Modern Restaurant Management

JULY 27, 2021

Rather, certain roles are being redesigned and reimagined to continue offering the face-time critical to quality customer service, regardless of ordering and payment automation. The increased attention on customer service makes it easy to forget that critical behind-the-scenes tools have made this possible.

Kitchen Display System 243

Kitchen Display System Customer Experience Food Preparation Customer Service 243