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In short, consumers are ordering more food, and for larger parties. “Wait times, poor customerservice and order inaccuracy — not price — are being cited in our surveys as the top reasons for dissatisfaction,” said Acerra. ” Highlights from the report include: Fast Food and the Drive-Thru.
In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. " Beverage Insights. So, what could a better designed and delivered beverage program mean for the channel?
The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. ” The gift of food. During November, the percentage of restaurant food online mentions and reviews that was classified as positive grew by 7.0
US Foods Ghost Kitchens. US Foods Holding Corp. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream.
Additionally, the results indicate that the negative effect of COVID-19 was smaller for fast-food restaurants compared to full-service establishments. The index details the average household expenditure for food away from home in 2019 compared for the early part of the pandemic for every county in the U.S. Night clubs/bars.
Verbal skills, customerservice and multi-tasking are the top 3 skills needed to work in the events industry. "The In their Q3 2019 Food Sector Retail Index, Placer.ai, the world’s most advanced foot traffic analytics platform, looks at ten of the biggest QSR brands to see who came out on top this quarter.
In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. Following integration, Flippy ROAR’s zero-footprint design will be tested to improve employee and food preparation, for wider location integration. White Castle Employs Flippy the Robot.
“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customerservice options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. Delivering Excellence. ” Supporting Local.
” The brand will attend Anuga, the leading global trade fair for the food and beverage industry, for the first time. “We’re excited to head to Cologne for the Anuga show as it’s one of the largest trade fairs for the international food industry,” continues Walker. at Stand B021, October 9 -13.
Sentiment for restaurant service and food improved significantly in December compared to a year ago. For service, net sentiment was the third highest in 2020, only behind September and November which saw the best scores of all for the year. For food, 50 percent of all mentions and reviews during the month had positive sentiment.
This edition of MRM News Bites features a lot of technology and robotic news, virtual food halls and healthy kid menus. Flippy ROAR hits the market with advanced cooking capabilities to quickly learn menu items, allowing operators to appeal to new customers and retain eaters with consistently cooked options. Flippy ROAR for Sale.
App downloads remain strong. 59 percent downloaded at least one new restaurant app in the last three months. Customers are likely to spend more when ordering via restaurant apps. 63 percent of customers are impacted by recent price increases. · Better prices could yield more app downloads. . ·
. “After almost four decades of learning and growing, our company has decided it’s time to go back to what first brought people to our brand – and that includes offering bolder-than-ever Tex-Mex food and pulling together design elements that are inspired by On The Border’s legacy.
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