Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Inventory 185

Inventory Food and Beverage Food and Beverage Inventory Management 185

Modern Restaurant Management

JULY 19, 2022

The digital era has had a huge impact on the food and beverage space. Local eateries often got in on the game by working with third-parties to facilitate delivery services. Consumers adjusted; between 2019 and 2020, online ordering for food/beverage rose by a record 93 percent. So, what changed?

Food and Beverage 170

Food and Beverage Food and Beverage Purchasing Customer Service 170

Modern Restaurant Management

MARCH 26, 2020

Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. Not only does having managers and wait staff handle the triage process detract from customer service, the problems and their resolutions are not tracked or analyzed.

Food and Beverage 183

Food and Beverage Food and Beverage Customer Experience Staffing 183

Modern Restaurant Management

FEBRUARY 4, 2022

Diners simply don’t want the low food quality that often comes with long menus. These restaurant food trends can directly impact a restaurant’s profitability. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Ghost Kitchens.

Food and Beverage 217

Food and Beverage Food and Beverage Inventory Customer Service 217

Modern Restaurant Management

NOVEMBER 19, 2021

Supply chain issues, high food costs, and labor shortages are cutting profits at restaurants nationwide, the National Restaurant Association reported. Additionally, 91 percent of restaurateurs said their total food costs are higher than they were prior to the pandemic. Finding reliable staff is also a challenge. Consistency is key.

Food and Beverage 188

Food and Beverage Food and Beverage Customer Service Customer Service 188

Modern Restaurant Management

MAY 9, 2022

Watch percentages of alcoholic beverages, appetizers and desserts sold by transaction. Finding a way to upsell items such as alcoholic beverages, salads or desserts can deliver a higher average check. While inflation may drive customers away, a poor experience exacerbates the problem. Consider the value equation.

Food and Beverage 174

Food and Beverage Food and Beverage Staffing Customer Experience 174

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Customers expect efficient and convenient payments, and restaurants must adapt to meet those demands Tap-to-pay, tableside QR codes, tablets — you name it — help the food service industry embrace flexible and intelligent payment systems.

Customer Experience 165

Customer Experience Inventory Inventory Management Food and Beverage 165

Modern Restaurant Management

NOVEMBER 11, 2019

This edition of MRM News Bites SevenRooms, Miso Robotics , PARTech, Delaware North, Illes Foods, Tablelist and Discotech and US Foods. SevenRooms released its “Checking In For F&B” report, which uncovered the most important things to today’s traveler when it comes to food and beverage at hotels.

Food and Beverage 91

Food and Beverage Food and Beverage Chef Purchasing 91

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

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Staffing Food and Beverage Food and Beverage Customer Experience 220

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches.

Food and Beverage 194

Food and Beverage Food and Beverage Customer Service Customer Service 194

Modern Restaurant Management

SEPTEMBER 14, 2022

AI-based robots cook your food and deliver meals on time without missing a beat. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. To get a receipt for your order, reply with Hi. What are AI and ML?

Staffing 192

Staffing Customer Experience Inventory Food and Beverage 192

Total Food Service

DECEMBER 16, 2023

Customer service: Put a system in place to handle customer feedback. This could be a rule that no customer should ever leave your restaurant having a bad experience without a manager talking with them or something more full scale like a feedback system like a form on your website presented when a customer pays their check.

Restaurant Management 103

Restaurant Management Restaurant Manager Inventory Customer Service 103

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

Inventory Management 161

Inventory Management Inventory Food and Beverage Food and Beverage 161

Lavu

NOVEMBER 17, 2023

This low profit margin can be attributed to the high overhead costs associated with running a restaurant, including rent, labor, food and beverage costs, and utilities, often account for a major chunk of your expenses, making it challenging to increase your restaurant profit margin. Their profit margins are around 6.5

Inventory Management 138

Inventory Management Inventory Food and Beverage Food and Beverage 138

Modern Restaurant Management

JULY 23, 2024

In addition to more wide-ranging compliance requirements like general health & safety guidelines and local labor laws, there are food and beverage-specific safety regulations , requirements for specialty licenses (such as those to serve alcohol), and unique stipulations on labor compliance, many related to the employment of minors.

Staffing 195

Staffing Food and Beverage Food and Beverage Customer Service 195

Modern Restaurant Management

JUNE 1, 2023

Through engagement-based loyalty, restaurants can incentivize customers to utilize loyalty features that improve experience satisfaction such as saving favorites & reordering, contactless payment, or skip the wait benefits for sit-down restaurants.

Customer Experience 165

Customer Experience Customer Service Customer Service Food and Beverage 165

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. " Beverage Insights. So, what could a better designed and delivered beverage program mean for the channel?

Food and Beverage 177

Food and Beverage Food and Beverage Purchasing Customer Experience 177

Modern Restaurant Management

DECEMBER 21, 2022

The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams. Spirit-based, ready-to-drink beverages will continue show vast white space, and bourbon should continue to thrive. – Tim McLaughlin, Founder & CEO, GoTab. "We

Food and Beverage 196

Food and Beverage Food and Beverage Inventory Kitchen Display System 196

Modern Restaurant Management

FEBRUARY 18, 2020

Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table. Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food.

Food and Beverage 210

Food and Beverage Food and Beverage Catering Catering 210

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. Craft beverage consumers have evolved. They look for experiences that include craft beverages rather than viewing consumption as the end game.

Food and Beverage 123

Food and Beverage Food and Beverage Customer Experience Point of Sale 123

Modern Restaurant Management

OCTOBER 29, 2021

Back in December 2019 , I wrote a piece commenting on the rapid increase in chargebacks in the food and beverage industry. In turn, many consumers tried options like food delivery services and click-and-collect for the first time. Chargebacks are up across the board, in the food and beverage industry and at large.

Food and Beverage 100

Food and Beverage Food and Beverage Customer Service Customer Service 100

the CAMBRO blog

OCTOBER 23, 2023

Big Dave’s Bagels & Deli is the name… serving delicious food is the game. For owner Dave Hausman, what started as a part time job for a 14-year-old has turned into nearly 50 years of serving customers. But he doesn’t stop there! We moved in 2007, reinvented ourselves and eventually opened Big Dave’s in 2010.”

Food and Beverage 105

Food and Beverage Food and Beverage Food Storage Customer Service 105

Modern Restaurant Management

JANUARY 9, 2024

We are seeing these healthy living trends impact both menu offerings, with a continued rising interest in plant-based offerings and functional beverages, as well as food packaging, with increased consumer concern around chemicals like PFAs. Personalized Branding: Creating Unique Experiences Personalization is a key theme in 2024.

Food and Beverage 110

Food and Beverage Food and Beverage Catering Catering 110

Food Safety Tech

MAY 6, 2024

According to the Centers for Disease Control and Prevention (CDC) , one in six Americans fall ill after consuming contaminated food or beverages, resulting in approximately 3,000 fatalities from foodborne illnesses per year. These tools also offer real-time footage of food production processes, serving as visual records for audits.

Food Safety 105

Food Safety Food and Beverage Food and Beverage Nutrition 105

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. ” The gift of food. During November, the percentage of restaurant food online mentions and reviews that was classified as positive grew by 7.0

Food and Beverage 160

Food and Beverage Food and Beverage Purchasing K-12 160

Total Food Service

SEPTEMBER 18, 2023

Customers can effortlessly navigate menus, place orders, and finalize payments in seconds. 56% of diners admit their patience wanes after waiting in line for 5 minutes to order food. Patrons can now customize orders based on dietary needs, and the system’s intelligence can suggest add-ons based on past preferences.

Food and Beverage 82

Food and Beverage Food and Beverage Hospitality Hospitality 82

Modern Restaurant Management

FEBRUARY 5, 2021

We wanted to keep our staff safe and to give our guests a safe, simple and seamless experience, but still keeping the customer service experience in mind. Why go this route and what was the process of implementing a completely contactless dining experience? What was critical to maintaining the personal element?

Food and Beverage 153

Food and Beverage Food and Beverage Customer Service Customer Service 153

Lavu

MARCH 20, 2020

As food costs rise , (alongside labor, rent, and health care costs), restaurants are figuring out how to serve food that meets a high expectation within a comfortable price range for customers. Upsell Beverages. First things first, know your customer. Fresh is Always In. Deals Rule.

Food and Beverage 144

Food and Beverage Food and Beverage Chef Point of Sale 144

Modern Restaurant Management

APRIL 27, 2020

" Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. How to create engaging social media content to stay connected with customers. Also launching today, is a special edition of the company’s Food Fanatics magazine. Tips for pivoting to retail.

Food and Beverage 156

Food and Beverage Food and Beverage Chef Hospitality 156

Modern Restaurant Management

APRIL 27, 2020

" Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. How to create engaging social media content to stay connected with customers. Also launching today, is a special edition of the company’s Food Fanatics magazine. Tips for pivoting to retail.

Food and Beverage 166

Food and Beverage Food and Beverage Chef Hospitality 166

Modern Restaurant Management

SEPTEMBER 16, 2020

The marketing message has not changed drastically from food-based to safety procedures. Safety is the new variable that got added up along with the usual suspects pertaining to food. Ultimately no experience equals no customers. Has the marketing message changed from food-based to safety procedures?

Food and Beverage 234

Food and Beverage Food and Beverage Culinary Education Purchasing 234

Modern Restaurant Management

DECEMBER 14, 2021

We were among the first to offer our crews the opportunity to be paid the day after the shift you worked through a program called Instant Pay and will continue to identify and implement initiatives that will help us provide our customers the best customer service while retaining employees and keeping them happy.

Staffing 184

Staffing Food and Beverage Food and Beverage Customer Experience 184

Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

Customer Experience 117

Customer Experience Customer Service Customer Service Food and Beverage 117

Lavu

FEBRUARY 14, 2020

Customer Service Standards. Regardless of your restaurant’s service style, clean and tidy appearances are standards across the industry, and they must be reinforced in the handbook. . Customer Service Standards. The key to a lasting great impression lies in your customer service standards. Labor Laws.

Customer Service 78

Customer Service Customer Service Food and Beverage Food and Beverage 78

Lavu

MARCH 23, 2020

With narrow margins, unpredictable crowds, and new trends such as delivery services, it is critical to provide customers a variety of dining opportunities, like hosting events. Since most people want food at their event, it really is a win-win situation. Food & Beverages. Proper Staffing.

Customer Service 78

Customer Service Customer Service Food and Beverage Food and Beverage 78

Chef's Deal

SEPTEMBER 12, 2024

Food display cases are commercial units designed to showcase and preserve food items in food service and retail environments. Proper food presentation is crucial as it attracts customers, increases sales, and creates an organized environment.

Food Safety 59

Food Safety Food and Beverage Food and Beverage Purchasing 59

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. The labor shortage played a significant role in propelling self-service into the mainstream.

Food and Beverage 185

Food and Beverage Food and Beverage Chef Staffing 185