Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service.

Automated Food Prep 484

Automated Food Prep Customer Service Customer Service Food Preparation 484

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? Turning to AI, restaurants can further optimize their operations and customer engagement.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

FEBRUARY 5, 2025

This "Super" special edition of Modern Restaurant Management (MRM) magazine's Research Roundup has a Super Bowl theme. “Customers still associate the experience with your brand. MVP Menu Performances More than 200 million people tuned in to the Super Bowl last year—many with a plate of wings in front of them.

Customer Service 309

Customer Service Customer Service Food Preparation Restaurant Management 309

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Sustainability – Gone are the days when consumers didn’t know where their food came from (or where it’s going). For part one, click here.

Food and Beverage 493

Food and Beverage Food and Beverage Inventory Kitchen Display System 493

Modern Restaurant Management

DECEMBER 3, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. "ezCater's platform provides effortless online ordering and exceptional customer service." PJ's Hopes to Open 187 Locations Throughout Florida in Next 10 Years.

Catering 414

Catering Catering Food and Beverage Food and Beverage 414

Modern Restaurant Management

JUNE 24, 2020

The stress impacts customer service and availability due to working multiple jobs and attrition. That earned Vanguard the first-place award for Innovation in Manufacturing in the 10th bi-annual Foodservice Packaging Awards competition, sponsored by QSR magazine and the Foodservice Packaging Institute (FPI).

Point of Sale 539

Point of Sale Hospitality Hospitality Recipes 539