Modern Restaurant Management

FEBRUARY 5, 2025

This "Super" special edition of Modern Restaurant Management (MRM) magazine's Research Roundup has a Super Bowl theme. “Americans love the convenience of delivery, but restaurants who hand the experience over to third party apps without a strategy risk their reputations,” said John Mazur, CEO of Chatmeter.

Customer Service 309

Customer Service Customer Service Food Preparation Restaurant Manager 309

Modern Restaurant Management

JUNE 12, 2024

The report, which surveyed 127 restaurant executives across the U.S. and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

DECEMBER 29, 2020

“Another bonus is being able to share the exact status of my customers’ food preparations with them while their meals are being prepared, all the while ensuring the best customer service is provided.” so that meals get delivered hot and fresh to every customer’s doorstep.”

Food Preparation 493

Food Preparation Customer Service Customer Service 493

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What do you anticipate the restaurant of the future will look like with respect to AI?

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

OCTOBER 7, 2024

Food Waste Management Food waste management has always been a challenge for the restaurant industry. Because each person is different and may not have been trained well in food preparation, the level of waste can be extremely high.

Food and Beverage 474

Food and Beverage Food and Beverage Food Preparation Customer Service 474

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. Automation can and should fine-tune operational processes and human customer service.

Customer Experience 419

Customer Experience Inventory Inventory Management Food and Beverage 419

Lavu

NOVEMBER 29, 2024

Lavu helps restaurants improve efficiency, manage growth, and enhance customer service. It’s a cloud-based POS system tailored for restaurants, offering tools like inventory management, employee scheduling , and CRM. 3 Restaurant Success Stories first appeared on Lavu.

Kitchen Display System 78

Kitchen Display System Inventory Inventory Management Online Ordering Systems 78

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Sustainability – Gone are the days when consumers didn’t know where their food came from (or where it’s going). For part one, click here.

Food and Beverage 493

Food and Beverage Food and Beverage Inventory Kitchen Display System 493

Modern Restaurant Management

DECEMBER 3, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. "ezCater's platform provides effortless online ordering and exceptional customer service." Spreading the Spirit of BBQ.

Catering 414

Catering Catering Food and Beverage Food and Beverage 414

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. Now, think of fast food restaurant management as skilled and efficient ensuring that each element works seamlessly together to produce a better dining experience.

Restaurant Management 52

Restaurant Management Restaurant Manager Customer Experience Kitchen Management 52

Lithos POS

FEBRUARY 9, 2025

AI-Powered Automation & Robotics AI and automation transform the operation of restaurants, reduce labor costs, and improve service speed. Many restaurants use chatbot-controlled AI for customer service, predictive analysis for inventory management, and robotic kitchen assistants for food preparation.

Kitchen Display System 40

Kitchen Display System Customer Experience Food Supply Food Preparation 40

Modern Restaurant Management

JULY 14, 2020

Following integration, Flippy ROAR’s zero-footprint design will be tested to improve employee and food preparation, for wider location integration. DoorDash Supporting Black-Owned Restaurants. DoorDash is launching new initiatives to support Black-owned restaurants on the DoorDash and Caviar platforms.

Chef 410

Chef Hospitality Hospitality Food and Beverage 410

Modern Restaurant Management

JUNE 24, 2020

The stress impacts customer service and availability due to working multiple jobs and attrition. Temperature is displayed on an LCD; data can be automatically transmitted to iMonnit software for recipe creation and refinement, as well as food production or preparation.

Point of Sale 539

Point of Sale Hospitality Hospitality Recipes 539

Lavu

FEBRUARY 21, 2025

Its Kitchen Display System (KDS) improves communication between staff, reducing errors and speeding up food preparation. Lavu also integrates payroll tools for staff management and scheduling, while offering loyalty program features to simplify operations and boost customer retention.

Inventory 78

Inventory Inventory Management Kitchen Display System Customer Service 78

The Restaurant Warehouse

APRIL 9, 2025

A streamlined receiving process ensures quick and efficient stocking of restaurant equipment and supplies. Service and Plating Stations This is where your dishes come together before they reach your customers. Key kitchen areas include cleaning, storage, food preparation, cooking, and service.

Kitchen Design 52

Kitchen Design Kitchen Display System Inventory Management Inventory 52

The Restaurant Warehouse

APRIL 15, 2025

Food Prep Tools Streamline your food preparation process with leased equipment designed to improve efficiency. Food processors, mixers, slicers, and dicers are just a few examples of the tools that can be leased. They provide flexible payment options to help manage cash flow.

Kitchen Equipment 52

Kitchen Equipment Commercial Kitchen Purchasing Inventory 52

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. What can restaurant operators learn from these results? This line is often blurred.

Automated Food Prep 484

Automated Food Prep Customer Service Customer Service Food Preparation 484

Lithos POS

OCTOBER 20, 2022

For a busy restaurant business, understaffing can negatively affect your service quality. Let’s take a look at how the restaurant labor shortage is affecting your restaurant. The customer has to wait for a long time for food. In many restaurants, food is served by robots.

Inventory 40

Inventory Point of Sale Chef Food Preparation 40

Modern Restaurant Management

MARCH 3, 2021

For restaurants, this would be best handled by a manager with some practical, hands-on experience and who has a solid rapport with employees, but will not be afraid to enforce restaurant requirements. For restaurants, this seems relatively simple, but employers should not stop at customer service areas or food preparation areas.

Customer Service 399

Customer Service Customer Service Food Preparation Hospitality 399

Modern Restaurant Management

DECEMBER 9, 2019

." Online ordering presents a host of benefits for both restaurant owners and patrons. For restaurant owners and managers, online ordering allows them to streamline their resources, get greater exposure on their web sites, improve their customer service and potentially generate more sales.

Purchasing 419

Purchasing Hospitality Hospitality Customer Service 419

Modern Restaurant Management

DECEMBER 17, 2020

It also found that consumers: Shop locally for quality goods and experiences : In addition to supporting the local community, consumers choose to shop at small businesses for the quality of goods (48 percent) and customer service (45 percent) as well as the ability to find unique/niche merchandise (44 percent).

Food and Beverage 419

Food and Beverage Food and Beverage Purchasing K-12 419

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting.

Food and Beverage 386

Food and Beverage Food and Beverage Point of Sale Nutrition 386