Modern Restaurant Management

NOVEMBER 4, 2022

And now, as the pandemic subsides, and customers return to restaurants in growing numbers, owners and managers are dealing with another crisis: being short staffed. But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service.

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Customer Service Customer Service Staffing Food Preparation 189

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. Even today, the latest data from the U.S.

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Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

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Food Preparation Staffing Customer Experience Customer Service 196

Modern Restaurant Management

JULY 19, 2021

First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations. Managing existing labor, attention to customer service, marketing and promotion, vendor relationships – all can suffer when so much valuable time and attention is diverted to finding and keeping talent.

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Customer Service Customer Service Food Preparation Catering 203

Lithos POS

DECEMBER 19, 2023

It will help him to Manage food preparation processes, and ensure the quality of dishes. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere.

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Restaurant Manager Restaurant Management Customer Experience Kitchen Management 52

Modern Restaurant Management

JUNE 12, 2024

This allows restaurants to forecast customer volumes and align staffing levels to meet demand, improving service quality and reducing overhead costs. Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them.

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Inventory Inventory Management Customer Experience Staffing 189

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. Handle time tracking through the platform’s extensive scheduling capabilities. Impact App.

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Food and Beverage Food and Beverage Point of Sale Nutrition 154