Remove Customer Service Remove Food Prices Remove Purchasing
article thumbnail

Celebrating 90 Years of Fresh, Maine Lobster

Modern Restaurant Management

In 2014, Snyder and Russ Bernard, purchased Beal’s from Mary Beal, the widow of the third-generation owner Sam Beal. The pair, longtime visitors to Maine and Beal’s customers, not only retained the essence of the restaurant while expanding the menu and service, but they also took the brand nationally.

article thumbnail

Recipe for Success – How Technology Is Revolutionizing the Restaurant Industry

Modern Restaurant Management

Additionally, with the cost of living continuing to skyrocket and food price inflation at a record high, customers are increasingly focusing their spending where they are likely to garner some type of benefit. As a result, loyalty programmes are now playing a hugely important role in attracting and retaining customers.

Recipes 194
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

MRM EXCLUSIVE: Restaurants’ Lockdown Lessons Are Key to Coping with Soaring Costs

Modern Restaurant Management

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent. First-Rate Service. consumers say they’re happy paying higher prices for great service.

article thumbnail

MRM Research Roundup: Mid-Year 2024

Modern Restaurant Management

Customers give the highest ratings to the mobile apps (82) and websites (81) used to place orders. The cost of food delivery is a concern in terms of the fairness of food prices (69) and pre-tip taxes and service fees (69). The ACSI Restaurant and Food Delivery Study 2024 is based on 14,604 completed surveys.

article thumbnail

MRM Research Roundup: Mid-December 2019 Edition

Modern Restaurant Management

Unfortunately, with consumers making more purchases from home, a trend that shows no signs of lessening, eating out is likely to be limited.” November and December purchases typically account for upwards of 50 percent of annual gift cards sales. That points to decent, but not great, overall holiday shopping. percent at hotels.

article thumbnail

MRM Franchise Feed: Randy’s Donuts Plans Rise and Burger King Makes Sustainable Commitment

Modern Restaurant Management

Mark Kelegian and his family purchased Randy’s Donuts in 2015. “Moussa is a highly experienced operator who is well-known for his commitment to providing outstanding customer service and developing long-term loyalty from his satisfied guests. to offer online ordering for Yogurtland guests.