Thomas Cuisine

JUNE 22, 2023

Thomas Cuisine Foodservice Heroes Featured by Food Management Antonio Gonzalez, Transporter Antonio Gonzalez, Transporter Nominated by Alison Christensen, Director of Nutrition & Food Services, Thomas Cuisine Antonio is our unsung hero. She always executes her job exceptionally well while providing amazing customer service.

Nutrition 52

Nutrition Senior Living Staffing Customer Service 52

Modern Restaurant Management

JULY 19, 2021

First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations. Managing existing labor, attention to customer service, marketing and promotion, vendor relationships – all can suffer when so much valuable time and attention is diverted to finding and keeping talent.

Customer Service 203

Customer Service Customer Service Food Preparation Catering 203

Modern Restaurant Management

DECEMBER 17, 2021

Yet, as brands reconsider how they interact with their customers, one critical element remains overlooked in the end-to-end diner experience: The restaurant employee experience. Meanwhile, food service workers are in high demand. Instead, workers can focus on providing great customer service and engage with on-premise diners.

Customer Experience 188

Customer Experience Food Service Food Service Dining Operations 188

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? How Can AI Really Benefit the Restaurant Industry?

Point of Sale 167

Point of Sale Customer Service Customer Service Staffing 167

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table.

Food and Beverage 215

Food and Beverage Food and Beverage Catering Catering 215

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. To increase customer satisfaction, the restaurant model will have to shift to serve customers wanting a basic recipe with new customizable add-ons.

Food and Beverage 138

Food and Beverage Food and Beverage Staffing Chef 138

Modern Restaurant Management

OCTOBER 29, 2020

. “We believe technology like Flippy ROAR can improve customer service and kitchen operation. This pilot is putting us on that path – and we couldn’t be more pleased to continue our work with Miso Robotics and pave the way for greater adoption of cutting-edge technology in the fast-food industry.”

Chef 143

Chef Catering Catering Recipes 143

Modern Restaurant Management

FEBRUARY 14, 2020

A team of 18 FIU students aid in recruiting year-round through outreach, interviews, and on-site volunteer management, working closely with Festival event managers on event staffing details. The kitchen in the back can be partially viewed through fluted glass and oxidized copper window shades, creating mystery around the food service.

Food and Beverage 131

Food and Beverage Food and Beverage Chef Hospitality 131

Modern Restaurant Management

OCTOBER 4, 2021

The only sustainable way to address the pain points is to rebalance digital and staffing resources by utilizing mobile strategies to alleviate stress in customer facing interactions while complementing those processes that are labor intensive,” said Judy Chan, Bluedot’s Chief Marketing Officer.

Food and Beverage 170

Food and Beverage Food and Beverage Staffing Customer Experience 170

Modern Restaurant Management

OCTOBER 8, 2020

Flippy ROAR hits the market with advanced cooking capabilities to quickly learn menu items, allowing operators to appeal to new customers and retain eaters with consistently cooked options. Miso Robotics plans to offer financing options through TimePayments to empower food service providers to quickly adopt automation technology.

Food and Beverage 154

Food and Beverage Food and Beverage Point of Sale Nutrition 154