Modern Restaurant Management
JANUARY 22, 2020
Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.
Modern Restaurant Management
OCTOBER 27, 2020
For years, hospitality businesses including restaruants have faced the challenges of using a paper-reliant process for both domestic and international payments. Here are five ways that the hospitality industry can benefit from an automated back office. Customer Service for Customer Service Masters.
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Modern Restaurant Management
OCTOBER 20, 2022
In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.
Modern Restaurant Management
MARCH 16, 2021
Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. The Brigantine, Inc., The Brigantine, Inc.,
Modern Restaurant Management
JUNE 4, 2020
Hospitality businesses are bearing the brunt of the COVID-19 crisis. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. Practice Even Better Customer Service. Reward Customer Loyalty.
Modern Restaurant Management
FEBRUARY 21, 2024
. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business. She said firms that keep their focus solely on the customer risk losing their most talented workers.
Modern Restaurant Management
JULY 19, 2021
As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. While some point to the labor crunch as a short-term issue, this is likely wishful thinking.
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