Modern Restaurant Management

OCTOBER 27, 2020

Setting up an electronic payment system can enable you to connect the band-aid solutions and compiles the information into meaningful reports. Customer Service for Customer Service Masters. In hospitality, customer service is paramount. The industry knows the importance of consistent customer service.

Hospitality 552

Hospitality Hospitality Customer Service Customer Service 552

Modern Restaurant Management

JANUARY 4, 2022

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. To understand what customer intelligence is, we have to define what it means for restaurants.

Customer Service 539

Customer Service Customer Service Point of Sale Purchasing 539

Modern Restaurant Management

FEBRUARY 18, 2022

Your website should be attractive and user friendly and include all relevant contact information, including in-house delivery. Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business.

Customer Service 471

Customer Service Customer Service 471

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Given the rapid pace of AI development, we can only expect even more advanced capabilities in 2025.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

JANUARY 21, 2020

Although there is no foolproof plan, generally starting with Facebook and Instagram will give you a good base for customer service, branding, and loyalty building contests/discounts. Make sure important information like your hours and phone number are readily available in the contact information.

Online Ordering Systems 613

Online Ordering Systems Inventory Customer Service Customer Service 613

Modern Restaurant Management

JUNE 5, 2023

Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes. However, the chatbot needs to be set up with accurate and updated information to provide a seamless customer experience.

Staffing 474

Staffing Inventory Management Inventory Customer Experience 474

Modern Restaurant Management

DECEMBER 8, 2021

Vision AI models can uncover previously unseen operational efficiencies and deliver high-quality – accurate insights to inform decisions. Crews can be informed by automated detection and alerting of line arrivals, volume, and wait times.

Customer Experience 531

Customer Experience Point of Sale Staffing Customer Service 531

Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service. This way, all parties benefit!

Customer Service 504

Customer Service Customer Service Hospitality Hospitality 504

Modern Restaurant Management

JULY 25, 2023

Contrary to the fear of replacing human expertise, its true power lies in extracting invaluable information and data to aid operators and franchisors in making informed decisions. " Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps.

Recipes 419

Recipes School Lunch Customer Service Customer Service 419

Modern Restaurant Management

DECEMBER 29, 2020

When they were able to add specials, patrons were informed of it verbally so that there was no additional expense incurred with printing flyers or notices. With regular fluctuations they had to remember a lot of new information each week and sometimes each day. Keeping abreast of the changes was not always easy for staff.

Online Ordering Systems 520

Online Ordering Systems Food and Beverage Food and Beverage Customer Service 520

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

JULY 8, 2021

Twitter, on the other hand, is great for sharing news and managing customer service. In short – convey the experience a customer can expect in your restaurant. Check your information online at least once a month to make sure you’re always providing the correct information to customers.

Customer Service 484

Customer Service Customer Service 484

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Diners are then informed and happy while fully utilizing the tables you have.

Inventory Management Software 545

Inventory Management Software Customer Service Customer Service Point of Sale 545

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

Customer Experience 539

Customer Experience Customer Service Customer Service Staffing 539

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Brand consistency : Customers are more likely to revisit an establishment if they know what to expect. Repeat customers spend an average of 67 percent more than first-time diners. Guest loyalty pays off.

Inventory 493

Inventory Customer Service Customer Service Inventory Management 493

Modern Restaurant Management

JUNE 22, 2020

Enhance relationships with your customers by addressing them by name or referring to relevant information. Add special personal details (like an anniversary or birthday) to their contact information and you’ll be able to extend VIP offers and special promotions to help them celebrate their big day at your restaurant.

Customer Service 506

Customer Service Customer Service Customer Experience 506

Modern Restaurant Management

AUGUST 22, 2024

. "Guests want to know what items are included in each dish, where the products come from, and other information like allergens. Restaurants should be able to provide this information to anyone placing orders or reading a menu.

Inventory 402

Inventory Customer Service Customer Service Customer Experience 402

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

Food and Beverage 508

Food and Beverage Food and Beverage Customer Service Customer Service 508

Modern Restaurant Management

MARCH 26, 2020

At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. As the industry gets on the road to recovery, this will be more important than ever.

Food and Beverage 546

Food and Beverage Food and Beverage Customer Experience Staffing 546

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 508

Customer Service Customer Service Hospitality Hospitality 508

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Restaurants can capitalize on the growing familiarity of QR codes to help drive sales.

Customer Service 539

Customer Service Customer Service Customer Experience Chef 539

Modern Restaurant Management

MARCH 8, 2022

All negative reviews hold valuable information about how your restaurant can improve. Not responding to negative reviews tells potential customers that you don't care about your reputation and your customers. Include contact information so the reviewer can get in touch with management if they would like to follow up.

Customer Service 563

Customer Service Customer Service 563

Modern Restaurant Management

NOVEMBER 26, 2019

This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Keep Seasonal Employees’ Contact Information. Be sure to file the contact information of stand-out seasonal employees. Hang in there!

Customer Service 472

Customer Service Customer Service Staffing 472

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Inventory 472

Inventory Inventory Management Customer Experience Customer Service 472

Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. An ice cream machine breaking or an oven that’s stopped working can cause a kitchen breakdown.

Catering 402

Catering Catering Customer Service Customer Service 402

Modern Restaurant Management

MARCH 3, 2021

The guidance informs employees of what they should know. For restaurants, this seems relatively simple, but employers should not stop at customer service areas or food preparation areas. Also consider lobbies (where customers may gather and wait), as well as bars. Educate and train your workers on COVID-19.

Customer Service 399

Customer Service Customer Service Food Preparation Hospitality 399

Modern Restaurant Management

AUGUST 9, 2022

Fast and secure payment : Customers are able to pay quickly and business owners receive the funds rapidly. Direct payments via text message ensure an added level of security that keep personal information safe and take the risk out of restaurant owners’ hands when it comes to stored information.

Customer Service 503

Customer Service Customer Service 503

Modern Restaurant Management

FEBRUARY 13, 2024

Not only is it a critical sales tool for the franchisor, but it also gives a prospective franchisee vital insight into the franchise opportunity and help them make an informed decision to invest. Where franchisors can miss an important opportunity is in the presentation of the financial information.

Customer Service 468

Customer Service Customer Service 468

Modern Restaurant Management

NOVEMBER 29, 2022

Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid. That means providing exceptional customer service, clean facilities, safe food, and accurate orders. Track and improve performance. If you don’t measure performance, you can’t improve it.

Customer Service 562

Customer Service Customer Service Staffing Food Safety 562

Modern Restaurant Management

SEPTEMBER 6, 2023

With the right consumer marketing solution, your restaurant can focus its efforts and budget on high-value customers, instead of those who’ve already churned. Technology partners with a platform-based approach to developing solutions can help you access valuable, rich data in raw or derived form. No Marketing Staff? No Problem.

Customer Service 490

Customer Service Customer Service Purchasing Hospitality 490

Modern Restaurant Management

OCTOBER 10, 2024

Key focus areas for education programs can include: Customer service and teamwork : These foundational skills are vital in the QSR industry. Effective communication courses help employees interact professionally with customers and colleagues, while conflict management training equips them to handle challenging situations gracefully.

Food Service Management 221

Food Service Management Food Service Manager Customer Service Customer Service 221

Modern Restaurant Management

JUNE 13, 2022

According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. In fact, when customer service workers feel the systems or tools they use simplify their day-to-day work, their productivity can increase by up to 20 percent.

Customer Service 547

Customer Service Customer Service Hospitality Hospitality 547

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. Reasonably, not knowing how long something is going to take causes unease for waiting patrons.

Customer Experience 506

Customer Experience Customer Service Customer Service Restaurant Management 506

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs.

Customer Experience 466

Customer Experience Customer Service Customer Service Purchasing 466

Modern Restaurant Management

OCTOBER 28, 2021

Regardless of where they stand on the myriad issues surrounding the pandemic, your customers want to know your policies so they can make informed choices. There are restaurants that have made the decision to operate with a pre-pandemic mindset and have made few, if any, operational changes that impact their customers.

Customer Service 506

Customer Service Customer Service Staffing Hospitality 506

Modern Restaurant Management

NOVEMBER 10, 2020

This kind of customer service can only happen if employees feel fulfilled, happy, valued, important at work. They need to have the latest information. Now, more than ever, it is essential that leaders provide their employees with the latest information, not only to keep them up-to-date, but keep them safe.

Customer Experience 493

Customer Experience Customer Service Customer Service Catering 493

Modern Restaurant Management

MAY 10, 2021

Considering your guests’ different levels of comfort will go a long way in elevating their experience and demonstrating your commitment to excellent customer service. so guests always have the correct information. You can also interact with your audience on a more personal level.

Customer Service 487

Customer Service Customer Service Customer Experience Hospitality 487