Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service. This way, all parties benefit!

Customer Service 201

Customer Service Customer Service Hospitality Hospitality 201

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 203

Customer Service Customer Service Hospitality Hospitality 203

Modern Restaurant Management

JULY 25, 2023

Contrary to the fear of replacing human expertise, its true power lies in extracting invaluable information and data to aid operators and franchisors in making informed decisions. " Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps.

Recipes 167

Recipes School Lunch Customer Service Customer Service 167

Modern Restaurant Management

DECEMBER 29, 2020

When they were able to add specials, patrons were informed of it verbally so that there was no additional expense incurred with printing flyers or notices. With regular fluctuations they had to remember a lot of new information each week and sometimes each day. Keeping abreast of the changes was not always easy for staff.

Online Ordering Systems 208

Online Ordering Systems Food and Beverage Food and Beverage Customer Service 208

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Diners are then informed and happy while fully utilizing the tables you have.

Inventory Management Software 218

Inventory Management Software Customer Service Customer Service Point of Sale 218

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

JULY 8, 2021

Twitter, on the other hand, is great for sharing news and managing customer service. In short – convey the experience a customer can expect in your restaurant. Check your information online at least once a month to make sure you’re always providing the correct information to customers.

Customer Service 193

Customer Service Customer Service 193

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Brand consistency : Customers are more likely to revisit an establishment if they know what to expect. Repeat customers spend an average of 67 percent more than first-time diners. Guest loyalty pays off.

Inventory 197

Inventory Customer Service Customer Service Inventory Management 197

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Inventory 189

Inventory Inventory Management Customer Experience Customer Service 189

Modern Restaurant Management

JUNE 22, 2020

Enhance relationships with your customers by addressing them by name or referring to relevant information. Add special personal details (like an anniversary or birthday) to their contact information and you’ll be able to extend VIP offers and special promotions to help them celebrate their big day at your restaurant.

Customer Experience 202

Customer Experience Customer Service Customer Service 202

Modern Restaurant Management

FEBRUARY 13, 2024

Not only is it a critical sales tool for the franchisor, but it also gives a prospective franchisee vital insight into the franchise opportunity and help them make an informed decision to invest. Where franchisors can miss an important opportunity is in the presentation of the financial information.

Customer Service 187

Customer Service Customer Service 187

Modern Restaurant Management

MARCH 26, 2020

At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. As the industry gets on the road to recovery, this will be more important than ever.

Food and Beverage 218

Food and Beverage Food and Beverage Customer Experience Staffing 218

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

Food and Beverage 203

Food and Beverage Food and Beverage Customer Service Customer Service 203

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Restaurants can capitalize on the growing familiarity of QR codes to help drive sales.

Customer Service 215

Customer Service Customer Service Customer Experience Chef 215

Modern Restaurant Management

DECEMBER 16, 2024

Encouraging Participation : Host brief, informal sessions to explain options, empowering your team to make confident decisions for themselves and their families. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

Staffing 154

Staffing Customer Service Customer Service Food Safety 154

Modern Restaurant Management

NOVEMBER 26, 2019

This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Keep Seasonal Employees’ Contact Information. Be sure to file the contact information of stand-out seasonal employees. Hang in there!

Customer Service 188

Customer Service Customer Service Staffing 188

Modern Restaurant Management

MARCH 8, 2022

All negative reviews hold valuable information about how your restaurant can improve. Not responding to negative reviews tells potential customers that you don't care about your reputation and your customers. Include contact information so the reviewer can get in touch with management if they would like to follow up.

Customer Service 225

Customer Service Customer Service 225

Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. An ice cream machine breaking or an oven that’s stopped working can cause a kitchen breakdown.

Catering 160

Catering Catering Customer Service Customer Service 160

Modern Restaurant Management

NOVEMBER 29, 2022

Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid. That means providing exceptional customer service, clean facilities, safe food, and accurate orders. Track and improve performance. If you don’t measure performance, you can’t improve it.

Customer Service 225

Customer Service Customer Service Staffing Food Safety 225

Modern Restaurant Management

MARCH 3, 2021

The guidance informs employees of what they should know. For restaurants, this seems relatively simple, but employers should not stop at customer service areas or food preparation areas. Also consider lobbies (where customers may gather and wait), as well as bars. Educate and train your workers on COVID-19.

Customer Service 159

Customer Service Customer Service Food Preparation Hospitality 159

Modern Restaurant Management

AUGUST 9, 2022

Fast and secure payment : Customers are able to pay quickly and business owners receive the funds rapidly. Direct payments via text message ensure an added level of security that keep personal information safe and take the risk out of restaurant owners’ hands when it comes to stored information.

Customer Service 201

Customer Service Customer Service 201

Modern Restaurant Management

SEPTEMBER 6, 2023

With the right consumer marketing solution, your restaurant can focus its efforts and budget on high-value customers, instead of those who’ve already churned. Technology partners with a platform-based approach to developing solutions can help you access valuable, rich data in raw or derived form. No Marketing Staff? No Problem.

Customer Service 196

Customer Service Customer Service Purchasing Hospitality 196

Modern Restaurant Management

JUNE 13, 2022

According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. In fact, when customer service workers feel the systems or tools they use simplify their day-to-day work, their productivity can increase by up to 20 percent.

Customer Service 218

Customer Service Customer Service Hospitality Hospitality 218

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. Reasonably, not knowing how long something is going to take causes unease for waiting patrons.

Customer Experience 202

Customer Experience Customer Service Customer Service Restaurant Management 202

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs.

Customer Experience 186

Customer Experience Customer Service Customer Service Purchasing 186

Modern Restaurant Management

OCTOBER 28, 2021

Regardless of where they stand on the myriad issues surrounding the pandemic, your customers want to know your policies so they can make informed choices. There are restaurants that have made the decision to operate with a pre-pandemic mindset and have made few, if any, operational changes that impact their customers.

Customer Service 202

Customer Service Customer Service Staffing Hospitality 202

Modern Restaurant Management

MAY 10, 2021

Considering your guests’ different levels of comfort will go a long way in elevating their experience and demonstrating your commitment to excellent customer service. so guests always have the correct information. You can also interact with your audience on a more personal level.

Customer Experience 195

Customer Experience Customer Service Customer Service Hospitality 195

Modern Restaurant Management

NOVEMBER 10, 2020

This kind of customer service can only happen if employees feel fulfilled, happy, valued, important at work. They need to have the latest information. Now, more than ever, it is essential that leaders provide their employees with the latest information, not only to keep them up-to-date, but keep them safe.

Customer Experience 197

Customer Experience Customer Service Customer Service Catering 197

Modern Restaurant Management

FEBRUARY 3, 2020

It’s not enough just to serve great food; it’s about exceptional customer service, the right ambiance in the room, and having a high-functioning kitchen and facility that the staff can count on as the backbone of the entire dining experience. Final Thoughts.

Customer Experience 163

Customer Experience Customer Service Customer Service Restaurant Management 163

Modern Restaurant Management

OCTOBER 20, 2023

However, to best promote potential discounts, they’ll need high-quality insights into what customers want. Using this data to inform marketing efforts brought significant success. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Inventory Management 151

Inventory Management Food Prices Inventory Customer Experience 151

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Chef 226

Chef Point of Sale Recipes Customer Service 226

Modern Restaurant Management

DECEMBER 31, 2020

Find out what kind of resources are available should your restaurant receive complaints about the delivery service so you’re able to quickly address these complaints and provide as best a customer service experience as possible. Question #4: What kind of order tracking does the service offer?

Customer Experience 231

Customer Experience Customer Service Customer Service 231

Modern Restaurant Management

AUGUST 22, 2024

. "Guests want to know what items are included in each dish, where the products come from, and other information like allergens. Restaurants should be able to provide this information to anyone placing orders or reading a menu.

Inventory 122

Inventory Customer Experience Customer Service Customer Service 122

Modern Restaurant Management

DECEMBER 9, 2024

Utilizing insights from your POS data will help you make informed decisions that predict how demand will look in the lead up to the big day. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.

Inventory 166

Inventory Customer Experience Point of Sale Staffing 166

Hospitality Net

JULY 7, 2023

HOTEL Chatbots for hotels are automated virtual assistants designed to provide efficient and personalized customer service for guests. Chatbots can assist with room reservations, create revenue-generating opportunities by upselling, provide information about hotel amenities and services, offer recommendations for local attractions;

Customer Service 94

Customer Service Customer Service 94

Modern Restaurant Management

OCTOBER 21, 2019

It simply isn’t feasible to have a dedicated employee whose sole responsibility is to answer incoming calls, as hosts and cashiers are typically tasked with both answering the phone and providing in-person customer service.

Customer Experience 119

Customer Experience Customer Service Customer Service 119

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service. In addition, many restaurants are now using digital menus in-house.

Customer Service 167

Customer Service Customer Service Catering Catering 167